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Elberta Heating & Air

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Elberta Heating & Air Reviews (3)

Good afternoon.? ? ? I am fully aware of Mrs*** title issue.? ? The lady that traded this juke into us took forever getting the proper out of state paperwork to us.? ? When we sold this unit to Mrs*** I was not aware that there was still a outstanding
issue with title on this Juke in question.? ? When Mrs*** called days after delivery and asked about her title work so she could get her plates I started my investigation on why?? ? The former owner has some issue within the state she used to live in and they are requiring us to send several state forms to them to "clear" the title for us.? ? Dealing with this state is a true pain and their process has no urgency to resolve this matter for us.? ? I have been in contact with Mrs*** and we offered to make her 1st payment( $ )? and supplied her with a dealer tag on her juke till matters get resolved.? ? I have empathy for Mrs*** and we are expediting this as fast as we can.? We want nothing but complete customer satisfaction and handle business in a professional and fair way.? With over yrs in the business we set the bar on satisfaction? ? Please feel free to contact me if anymore questions do arise on this situation? Kindly, ? ? ? ? ? ? ? Zachary RS*** ? ? ? ? General Manager ? ? ? ? Hubler Nissan ? ? ? ? ? ? ? 317-888-zs***@drivehubler.com

From: Joe F* Sent: Tuesday, August 1, 1:PM To: info Subject: FW: Revdex.com COMPLAINT - *** ? Good afternoon? Below from our Service Manager ? This vehicle was brought in 6-19-for? an oil change.? At that time the vehicle had
146,miles.? A young man who stated he owned the car came into the service department last weekHe requested a refund for not filling his vehicle with oil from his last visit and the visit beforeHe stated that his vehicle has been noisy and overheating since the first oil changeI went out to his car a got the VIN and miles.? I started his car and it was noisy, my best guess was timing chain noiseWe discovered the vehicle has been driven over 3,miles since we service lastThere is no way a vehicle could be driven 3,miles without any oil, most vehicles wouldn't run miles without oilI asked him when was the last time he checked the oil, he stated he has never checked the oil.? I called Norm at *** while the owner" (Dakota), his name is not on our records, was here? and he stated he checked the oil, found it four qt's low, he filled oil to proper level and sent "owner" on is wayHe also stated the noise got better but did not go awayThese vehicles have a known oil consumption problemThe timing chain system is driven by oil pressureWhen the oil level gets low the oil pressure gets lowWhen the oil pressure is low the timing chains make noise and the vehicle can run hotThis guy was very rude and dropped the "F" bomb multiple timesI volunteered to do a courtesy check, he declinedWe are sure his oil change was done properlyAs he drove off the lot Jon B*** also heard something and asked "what is wrong with his engine" Dan ? ? Joe F* General Sales Manager Hubler Chevrolet Inc 317-882-

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? It is now 6/21/16.? I was unaware of the extent of the title issue until the Consumer Protection Agency of Indiana investigated further.? I have had no contact with Hubler Nissan since the 26th of May.? I was informed by the Indiana BMV? that it is illegal for me to drive the car with the dealer plate on it.? The car has been parked out of days since I drove it home from the dealership.? I would like to return it for a full refund.? I would also like reimbursed for the time I was unable to drive the car at no fault of mine.? They had initially agreed to $the first time it was parked for days.? That averages to $daily, and I never received that check at all.? ? ? I am asking that Hubler provide a refund check to The [redacted] Bank in the amount of $11,the total financed.? [redacted] Bank has agreed to cut me a refund check after that check clears.? I am asking for reimbursement of insurance cost, $269.43, and that does not include July payment.? I am asking for reimbursement for inability to drive the car for days? in the amount of $680.? I feel these are fair and reasonable requests.? I have kept up my part of our contractual agreement and feel that to maintain customer satisfaction Hubler should accommodate my request.? Once we have an agreement and it is in writing, I will deliver the car to the dealership and hand over the keys.? Kind Regards,[redacted] ? ?
Regards,
[redacted]

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Address: 329 Dunbar Road, Warner Robins, Ohio, United States, 31093

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