ELCO Administrative Services Company

January 22, Revdex.com Attn: [redacted] Euclid Avenue, 4th FL Cleveland, OH 44115-Re: Complaint ID: [redacted] Complainant: [redacted] Our Claim No.: [redacted] Dear Ms [redacted] : This will serve as a follto the additional complaint filed by Mr [redacted] with respect to the above referenced Complaint IDThe initial delay in the handling of the Complainant's claim was due a pending coverage investigationCoverage has since been confirmed as being in orderMr [redacted] was contacted and advised that the settlement check for his property damage was issued on 1/20/in the amount of $The Complainant was further advised to contact the handling adjuster once his vehicle was scheduled to go in for repairs, so that we could set him up in rental vehicle for the duration of his vehicle's repairsIf you should have any further questions regarding this matter, please do not hesitate to contact the undersignedLA [redacted] , Assistant Manager — Claims(216)617-lisa.a [redacted] @ [redacted] cms.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I and my insurance company have written and called several times about this claimI have emailed last week both the estimate and several questions and have not had them answered This company makes it sound like they had a tough time contacting me but they never respond to any email or call that I make to themI am still waiting for a response from my last email about a rental car and additional damage if necessary It has been almost a month and all I have gotten from them was one call Regards, Brian [redacted]

I had rented a vehicle from Enterprise Rent A Car back in and a guy hit the vehicle (at the time my room-mate was driving the rented vehicle) while he was passing from a curve on while crossing a double yellow line This company ELCO took the claim and advised me that I owed them $35?.?? I paid them what they said I owed through Enterprise Rent A Car
Now September 1, I was contacted and told I owed Enterprise Rent A Car over $and the accident occurred almost years ago
I asked them to mail me the documents that I owed them $and proof of any payments I made *** said the file had been destroyed and the only thing the have was their computer notesI advised him that the friend who was driving could verify the payment was made in the amount I was told to pay, and he said "We will not accept that as proof, you need to go to your bank and obtain proof"
So ELCO has me against a wall, either I pay the amount they want or I am on a rental car black list
How is this right, they say something and its so?

January 5, 2016 Revdex.com Attn: [redacted]2800 Euclid Ave., 4th Fl. Cleveland, OH 44115-2408 Re: Complaint ID: [redacted]Our Claim No.: [redacted] Dear Ms. [redacted] is a third party administrator of auto liability claims for [redacted] Holdings, LLC, d/b/a...

[redacted]. We are not an insurer or an insurance company. [redacted] is responding to the above referenced complaint that was sent to ELCO Administrative Services Company. This automobile accident occurred on December 9, 2015. The claim was reported to [redacted] on December 11, 2015. The claim was reported with no phone number for the Complainant, Mr. [redacted]. The handling adjuster sent a contact letter via mail, to the address listed for Mr. [redacted]. We had received no response from the Complainant, at the time we received your inquiry. We were able to obtain the Complainant's phone number from your inquiry letter. The Complainant was contacted on December 30, 2015. Mr. [redacted] was informed that we had accepted liability for the accident and that resolution of his claim would be concluded upon receipt of the repair estimate for his vehicle damages. Mr. [redacted] advised that he would have his body shop forward us same. Upon receipt of the Complainant's repair estimate, his vehicle damages will be paid. Should you require additional information, please do not hesitate to contact the undersigned. Sincerely, Lisa A[redacted] Assistant Manager — Claims(216)617-2420 Lisa.a[redacted]cms.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I and my insurance company have written and called several times about this claim. I have emailed last week both the estimate and several questions and have not had them answered. This company makes it sound like they had a tough time contacting me but they never respond to any email or call that I make to them. I am still waiting for a response from my last email about a rental car and additional damage if necessary. It has been almost a month and all I have gotten from them was one call.
Regards,
Brian [redacted]

January 22, 2016 Revdex.com Attn: [redacted] 2800 Euclid Avenue, 4th FL Cleveland, OH 44115-2408 Re: Complaint ID: [redacted]Complainant: [redacted] Our Claim No.: [redacted] Dear Ms. [redacted]: This will serve as a follow-up to the additional complaint filed by Mr. [redacted] with respect to the above referenced Complaint ID. The initial delay in the handling of the Complainant's claim was due a pending coverage investigation. Coverage has since been confirmed as being in order. Mr. [redacted] was contacted and advised that the settlement check for his property damage was issued on 1/20/16 in the amount of $686.97. The Complainant was further advised to contact the handling adjuster once his vehicle was scheduled to go in for repairs, so that we could set him up in rental vehicle for the duration of his vehicle's repairs. If you should have any further questions regarding this matter, please do not hesitate to contact the undersigned. L. A[redacted], Assistant Manager — Claims(216)617-2420 lisa.a[redacted]@[redacted]cms.com

January 22, 2016 
Revdex.com Attn: [redacted] 2800 Euclid Avenue, 4th FL Cleveland, OH 44115-2408 
Re: Complaint ID: [redacted]Complainant: [redacted] Our Claim No.: [redacted] 
Dear Ms. [redacted]: 
This will serve as a follow-up to the additional complaint filed by Mr. [redacted] with respect to the above referenced Complaint ID. 
The initial delay in the handling of the Complainant's claim was due a pending coverage investigation. Coverage has since been confirmed as being in order. 
Mr. [redacted] was contacted and advised that the settlement check for his property damage was issued on 1/20/16 in the amount of $686.97. The Complainant was further advised to contact the handling adjuster once his vehicle was scheduled to go in for repairs, so that we could set him up in rental vehicle for the duration of his vehicle's repairs. 
If you should have any further questions regarding this matter, please do not hesitate to contact the undersigned. 
L. A[redacted], Assistant Manager — Claims(216)617-2420 lisa.a[redacted]@[redacted]cms.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I and my insurance company have written and called several times about this claim. I have emailed last week both the estimate and several questions and have not had them answered. 
This company makes it sound like they had a tough time contacting me but they never respond to any email or call that I make to them. I am still waiting for a response from my last email about a rental car and additional damage if necessary.
 It has been almost a month and all I have gotten from them was one call.
Regards,
Brian [redacted]