Fri 9 May 2014 - I had made a beer purchase and my brother was purchasing a bottle of gin. I had on file and used my discount card for the beer purchase. My brother had twice over the previous four months submitted his discount card application yet they still had no card for him on file. We asked if we could use my discount card instead. Their response was "yes", provided we pay with cash. We agreed and I was asked by the cashier if I was the one making the purchase and I said "yes" although my brother was the one that produced the cash from his wallet. Noticing on the receipt that no discount was applied, we questioned it and the cashier said that he wasn't eligible for a discount as he made the purchase and didn't have a discount card.
Whether right or wrong, is this way to treat a customer? Given that the store failed to provide him a discount card on two previous attempts - and that I was standing there in person with a valid discount card (and also having just made a purchase), I feel that the store was deceptive in leading us to believe that they would give him the discount and then not do so. Going further, the cashier's "brush off" attitude toward the whole thing points to a general lack of customer care in their business model. I have found similar negative reviews of this business regarding customer service on other web sites and am of the opinion that our experience is not unique. Anticipating the response from this business, I will note that both my brother and I were courteous and polite throughout the encounter and did not make a scene at the time this happened.
Obviously my brother will never do business with them again, and I will not either since I cannot condone the way they treat their customers. So they lost two customer to their competitors and I hope anyone reading this review will consider not doing business with them.
Fri 9 May 2014 - I had made a beer purchase and my brother was purchasing a bottle of gin. I had on file and used my discount card for the beer purchase. My brother had twice over the previous four months submitted his discount card application yet they still had no card for him on file. We asked if we could use my discount card instead. Their response was "yes", provided we pay with cash. We agreed and I was asked by the cashier if I was the one making the purchase and I said "yes" although my brother was the one that produced the cash from his wallet. Noticing on the receipt that no discount was applied, we questioned it and the cashier said that he wasn't eligible for a discount as he made the purchase and didn't have a discount card.
Whether right or wrong, is this way to treat a customer? Given that the store failed to provide him a discount card on two previous attempts - and that I was standing there in person with a valid discount card (and also having just made a purchase), I feel that the store was deceptive in leading us to believe that they would give him the discount and then not do so. Going further, the cashier's "brush off" attitude toward the whole thing points to a general lack of customer care in their business model. I have found similar negative reviews of this business regarding customer service on other web sites and am of the opinion that our experience is not unique. Anticipating the response from this business, I will note that both my brother and I were courteous and polite throughout the encounter and did not make a scene at the time this happened.
Obviously my brother will never do business with them again, and I will not either since I cannot condone the way they treat their customers. So they lost two customer to their competitors and I hope anyone reading this review will consider not doing business with them.