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Eldorado Resort Casino Reno

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Eldorado Resort Casino Reno Reviews (3)

On Saturday June 18,2016. I attended Roxies located inside El Dorado.I was leaving the dance floor to leave the place. As my friends & I are leaving, I left my empty glass at a table that had empty glasses already (i was aware that there were people sitting there but I didn't see the problem since there was already half a table full of emply glasses). As im walking out, the man sitting at the table proceeded to throw the glass at my head.As I started to yell of anger because I was just hit in the head with a glass. El Dorado security kept telling me I was going to get 86 from there if I did not calm down. The man that threw the glass at me was not kicked out but unfortunately I was. I called RPD & they couldn't do anything because this happens all the time apparently.Desired SettlementApology and compensation. Business Response We detained the suspect and brought him to the Security Office even though we are not legally obligated to do so. [redacted] issue is with Reno PD Officers [redacted], badge [redacted] and [redacted], badge [redacted] In fact, Security tried to convince [redacted] to follow through with pressing charges and he became unruly to the point of being asked to leave. [redacted] really put the Eldorado at risk by changing his mind about pressing charges. He can still do an online police report if he so chooses to do so.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept this response. I was told by the police department that they where not going to allow me fill out a report. I was then asked to leave the eldorado, no security communcated to me that I was still able to file a report, they removed me from all other witnesses in the bar and once RPD communicated with me the only communication I had with eldorado security was when I was asked to leave the building. I have several witnesses that were with me at the time of this tragedy.

I was treated rudely while trying to park, and initially denied the right to park in handicapped parking. On 26 September around noon I entered the Eldorado parking lot via the alley entrance with my gold plus swipe card that opens a gate remotely. I was stopped by an employee and asked if I was a gold plus or one of the other card holders. Seemed obvious since I just swiped in, but I said yes. He then said I could not park in the uncovered parking lot, that I had to go "up top" in the covered parking lot. I said I would like to proceed to disabled parking that was directly ahead in the uncovered parking lot. He said no, I would have to go into the structure. I asked for his name and he said it was [redacted]. Only then did he say I could park there if I had a placard. I said I had disabled plates (obvious to see if he would have looked while I slowly approached him). He got snotty with me and said he could not see them while standing next to my truck. Wow. This is the second time I have been told I could not utilize handicapped parking at the Eldorado. Desired SettlementThe Eldorado is not compliant with the American with Disabilities Act. I would like to see the parking lot ADA compatible, the employees trained in the ADA and basic courtesy from security employees. Business Response Dear [redacted], We'd like to assure you that both our outdoor parking lot and the Eldorado's parking structure meet the appropriate ADA requirements and guidelines. We do wish to apologize for any inconvenience you may have suffered while parking at our facilities on this occasion. During busy times in downtown Reno, such as the [redacted] festival, parking can prove to be challenging for all our visitors. Of course, as is true for all our valued guests, you are always welcomed to park in any handicap space you find to be available upon your arrival. We are truly very sorry to hear you felt our parking attendant failed to treat you in an approriate and welcoming fashion. Please rest assured, we will be utilizing this incident as a training opportunity for our employees in the future.We value you as our guest, [redacted], and look forward to seeing you back very soon, and to the opportunity to restore your faith in our staff and our establishment.Sincerely,Eldorado Hotel Casino Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The parking lot is not compliant with the ADA. Anyone travelling to the Reno area should understand that if they park in disabled parking at the Eldorado they will not have the appropriate distance around the parking spot to get a wheel chair or walker around the vehicle. I would suggest going to the [redacted] where they have apropos disabled parking.

On August 17th, 2014 at approximately 1300 hours I entered the Eldorado parking structure to park and enter the main casino area. I was stopped by some people in blue shirts, and not allowed to park in the handicapped parking for several minutes. I finally got the people to move out of the way and they told me I could not park in that area. I told them I should be able to park in the empty handicapped spot and they finally allowed me past. After this rude encounter I asked to speak to the person in charge to find out if this is a new policy of the Eldorado to impede people from parking in handicapped parking and the person in charge called himself [redacted] and arrogantly insisted that they were doing nothing wrong and threatened me, so I left and went to talk to the Eldorado Security. I talked to the first couple of people and they said they would talk to the "Sgt at Arms" of this motorcycle group. Really? Seems to me that you could just walk over and talk to the offending person. A man came out from a room and started talking to me, identifying himself as "the number two man" and rudely said they would not talk to them, and they can do what they are doing. This #2 man intimated I was lying when I told him what happened, then aggressively accused me "you come here allot, don't you?!". I thought that would be a good thing for a company to get repeat business. I had a previous experience with #2 guy weeks ago when I asked him about parking passes for gold plus parking spaces and he didn't even know they had passes!!! He said park wherever as long as we don't get a complaint. Rude and incompetent. This person in the parking lot was an agent of the Eldorado by security's own admission and should have been stopped. It is bad enough that the parking lot does not appear to comply with the [redacted] but that security is rude and fails to do their job of keeping customers safe.Product_Or_Service: gamblingDesired Settlement1. I would like a face to face meeting with the person in charge of security.2. I would like the parking lot to comply with the [redacted].Business Response [redacted],We'd like to assure you that all of us here at the Eldorado take pride serving all our guests needs. We continuously strive to maintain our compliance with [redacted] standards in all areas in order to provide the utmost in quality customer service to every guest who stays and/or plays at our establishment. We feel there may have been a misunderstanding regarding the parties you encountered and a possible misrepresentation of our team members. We would welcome the opportunity to discuss this matter with you in further detail. Should you wish to schedule a meeting with our Hotel Director and Security Department Manager, please call [redacted] directly and we'll be happy to set up an appointment at your convenience.We apologize for any inconvenience you may have suffered while our guest. We appreciate your patronage and look forward to speaking with you soon.Sincerely,Eldorado Hotel Casino

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Description: Casinos, Resorts, Restaurants, Hotels

Address: 345 N Virginia St, Reno, Nevada, United States, 89501-1136

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