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Electra-Craft, Inc

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Electra-Craft, Inc Reviews (2)

Review: I bought a cafe ariete espresso machine, while it was under warranty, the steamer stopped working. I was given instructions to send the unit to Electracraft who handles their warranty work. I included the purchase order showing my date of purchase, as well as the new address to ship the replacement to. After not hearing back for 3 months, I called electracraft and they said they were waiting on a part from Italy. 3 weeks later I called back and they said it had been delivered 3 weeks ago (when I was told they were still waiting on a part from Italy.) They delivered it to the address on the purchase order - claiming they didn't receive the letter with the correct address. It must have gotten thrown out with the packaging but no one is willing to help me. [redacted] claims that they have no responsibility over it because it was done by electracraft, even though electracraft is the company they authorize to handle their warranty work. Electracraft is the sole company that they use to handle their warranty work, so if Electracraft messes up, [redacted] should at least be helping me to fix it. Electracraft claims since they didn't receive the correct address that they aren't liable. The correct address was in the box, it is not my fault that whoever unpackaged the machine threw away my letter with the packaging. No one is willing to help me so now not only am I out my $195 machine, I'm also out the $45 I paid to mail it to the warranty company. The lady who answers the phones at [redacted] is extremely unprofessional and rude, and will not let me speak with anyone else. Everyone else is always "on vacation". Or I always get transferred to a voicemail and never receive a callback. Both [redacted] and Electracraft are the same way, they are not willing to help anyone out and they do not seem like professional companies. UPS is not liablie because they shipped the pacakge to the correct address given to them. I contacted the people who live in my old place and they claim they never received itDesired Settlement: I would just like to have a replacement machine of the one I lost back. That's all I want!

+1

Review: Issues: Improper

I mailed the machine back in under the terms of the warranty on three (3) separate occasions.

They claimed it was fixed, and it never worked properly.

I sent them a video of how the machine was malfunctioning.

The fourth attempt to contact them has been unsuccessful and without a response now for over a month.

I have paid for shipping seven times at approximately $40 each way. Each occasion included 2 shipments, for a total of 6, and the 7th shipment was because it was mailed to the incorrect address (my old house) even though it was updated on their system.Desired Settlement: A working machine.

+1
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Description: Coffee Brewing Devices

Address: 41 Woodbine St, Bergenfield, New Jersey, United States, 07621

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