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I was traveling on Interstate in my 28' Ford motorhome on my way to visit my mother in Iowa who was gravely illThe engine developed a problem and would only run at idle, and we were stuck on the side of the road in YoungstownFortunately, we were towed by Birrell's Towing Service of Kinsman OH to Allstate Peterbilt of YoungstownFirst off, the service manager was the most courteous service manager that I have ever met in all of my yearsHe told us that they would look at our motohome right away, and as the day shift was ending, he introduced me to the evening service manager, who then led me and my wife to the waiting areaWithin an hour, the mechanic came to the waiting area with the faulty throttle mechanism along with a used part and explained exactly what was wrong with the part, comparing the faulty operation to the good partHe told me that they were unable to find a part to repair my motorhome, but that they would take a part out of a brand new truck in their inventory and put it in my motorhomeLess than an hour later, the evening service manager, also very courteous, told us that our motorhome was ready to go and walked us over to the window to take care of our billHe even placed the faulty part in a box for me to take with meWhat could have been a multiple-day delay in our trip turned out to be a rather minor inconvenience thanks to the service department at AllstateThis all happened on a Thursday afternoon, and we arrived in Iowa the next dayMy mom passed away the following Tuesday, so we were able to visit with her for several days beforeThank you so much to Allstate for getting us back on the road so quicklyI'm just overwhelmed at how nice everyone was at this place of business

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Address: 507 Stage Rd, Cummington, Massachusetts, United States, 01026-9648

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