Electric City Corporation

Dear Revdex.com Representative, We have reviewed Ms [redacted] ’s complaint and provided her with the credit authorization number associated with her return We understand Ms [redacted] shared this with her bank and they were able to place the funds into her accountWe are sorry for the issues with her credit, however have been unable to identify why there was a debit made from her banking account after we notified her bank of the credit We escalated the issue to our payment processing company and they were unable to show any debits to Ms [redacted] ’s account after our credit Ms [redacted] ’s experience appears to be an isolated event and we are glad we were able to assist her in getting things resolved with her bankBased on our conversation with Ms [redacted] , we are confident we have resolved her complaintSincerely, Kym V [redacted] Director of Global Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved they have completed everything that was stated and I am happy thank you Regards, [redacted]

To whom it may concern: We are in receipt of [redacted] ***’s complaint and have attempted to contact her by phone on two separate occasions, but were unable to reach her Please know that Isagenix is committed to taking good care of all customers and Ms [redacted] is no exceptionWe freely admit that a mistake was made by us in attempting to process a credit The mistake was understandably frustrating to Ms***, as it would be to anyone in her situation and we do not harbor any ill will towards her The unfortunate incident and our efforts to immediately correct the mistake are briefly explained below.On April 10, 2016, Ms [redacted] contacted Isagenix to cancel a monthly product order she previously had set up with us At the time she set up her ordering, she asked that her orders ship every days When she called on April 10, her order had already processed The employee who took the call, then attempted to issue an immediate credit for that order Unfortunately, the employee made an unintentional mistake that resulted in an additional charge of $385.00, rather than a $credit Minutes after the mistake happened, our accounting department issued credits for both charges of $and received transaction numbers from Ms***’s bank We then provided the transaction numbers to Ms [redacted] and offered to contact her bank with her to expedite the crediting process However, Ms [redacted] declined the offer Although we promptly completed all steps on our side to issue the credit, we felt it important to let Ms [redacted] know that, depending on the banking institution, it could take 7-business days before the transaction was fully settled Again, we understand Ms***’s frustration and dissatisfaction and we offer her our sincere apologiesI am happy to answer any questions or provided further information if needed In addition, Ms [redacted] may contact me directly with any further questions or concerns Sincerely,Kym V [redacted]

To whom it may concern:This email is in response to Ms [redacted] complaint Our Returns Department was able to reach out to Ms [redacted] to arrange the return of her last orders They have confirmed the return instructions with Ms [redacted] by email.We believe this will resolve Ms [redacted] complaint.Sincerely, [redacted] Field Relations ManagerIsagenix International, LLC

To whom it may concern: As stated in our previous response, we freely admit that we made a mistake when we attempted to process a credit for Ms [redacted] and regret what happened We have attempted to contact Ms [redacted] several times in order to resolve her complaint in a satisfactory manner, but, as she admits, she has declined to take our calls Despite our inability to speak with Ms***, we have cancelled her orders and initiated processing of 100% of the amounts she was chargedWe feel we have done all that we can, and remain willing to work with Ms [redacted] directly should she have any additional questions or concerns We also want to clarify that Isagenix does NOT require automatic shipments when ordering products Our customers can order as often or as infrequently as they want whether or not they opt to use the autoship feature Sincerely, Kym V [redacted]

To whom it may concern:This letter is in response to Ms [redacted] complaint, ID number [redacted] Our records indicate Ms [redacted] opened a membership with Isagenix on 4/15/ This member ship fee allows customers topurchase our products at wholesale pricing We do not require customers to provide social security numbers to receive the wholesale pricing Tax identification is only required for those who wish to earn income by selling the products and referring other customersMs [redacted] contacted Isagenix on 4/27/requesting to return her order Our Returns Department processed her return under our day Product Guarantee This guarantee offers a full product refundless shipping and membership fees It does appear there was a delay in processing MsWhitten’s refund, so as a gesture of goodwill, our Returns Department contacted Ms [redacted] and completed an additional credit of $that includes the cost of shipping and membership fees.We trust this will resolve Ms [redacted] complaint.Sincerely, [redacted] IsagenixInternational, LLC

Their response must be rejected as it is full of liesTheir response must be rejected as it is full of liesI had not asked for it to be sent in days- you cannot order anything form Isagenix UNLESS YOU SET UP AN AUTOSHIP for every days I had no choice-didn't like it and sure didn't ask for itThey "processed" this order on a SUNDAY- I saw it on bank online and called to cancel-( I was going to to call Monday anyway to cancel) but as it was Sunday the office is closed Most business DONT BILL YOU UNTIL AN ORDER SHIPS!!!! THEY CHARGED ME A DAY BEFORE IT WAS SCHEDULED TO SHIP WHEN I CALLED Monday am I WAS TOLD THOUGH IT HAD not shipped I CANT CANCEL IT- I DISPUTED THAT CLAIM AND ASKED TO SPEAK TO A SUPERVISOR- BOTH PEOPLE I SPOKE TO WERE RUDE AND NOT HELPFUL- INSISTING I WOULD HAVE TO RECIEVE AND PAY TO SHIP IT BACK I mentioned calling the Revdex.com and ended callLiterally within minutes a person from Isagenix called me back and said I could cancel the order and they'd refund my money I said ok-I also expressed extreme disgust with their rude lying people I originally spoke to5.They called next day to tell me they "accidently" charged me again and not refunded me- so I had $out of my bank account now- I was in the red/overdrawn all because of this inept company- I cannot see how they use their computer daily and "SOMEHOW" charged me instead of refunding me6.AS TO THEIR CLAIM I REJECTED THEM CALLING BANK THAT IS NOT TRUE- THEY GAVE ME TWO NUMBERS AND I CALLED MY BANK TO TELL THEM THE NUMBERS TO "SEE" THESE REFUNDS COMING- MY BANK SAID THOSE NUMBERS MEANT NOTHING OT THEM AND THERE WAS NO OUTSTANDING REFUND AT THAT TIME ISAGENIX CUSTOMER SERVICE IS HORRIBLE, MISLEADING AND ACTUALLY LIED TO ME ABOUT SEVERAL POINTS- TOTALLY DISGUSTED They use these tactics to prevent cancelled orders (telling them it cant be stopped from shipping even though it is not shipped out yet etc)7- they did call two times after all this happened - I am 100% sure to ask me to take down Revdex.com complaint- I DID NOT ANSWER AS THERE IS NOTHING THIS COMPANY CAN EVER DO TO ERASE THE AGGREVATION CASUED- THEY CHARGED $AND MADE BY BANK ACCOUNT OVERDRAWN EITHER DUE TO INCOMPETANCE OR IN RETALIATIOJN FOR COMPLAINING TO Revdex.com- EITHER WAY I WILL NEVER SPEAK TO THEM OR ORDER AGAIN!

To whom it may concern: This letter is in response to Ms***s complaint Our records indicate that an authorized order was placed on 11/14/using Ms***s credit card and shipped to Ms***s address At that time, it appears Ms***s credit card was utilized to set up automatic monthly orders Our records indicate there were two additional orders processed using Ms***s credit card on 11/23/and 12/23/Ms [redacted] called our Customer Care Department on 2/25/to inquire about the charges on her credit card and stated she had not received the orders that processed on 11/23/and 12/23/ After researching further, our Returns Department has reached out to Ms [redacted] directly and processed a full refund for the orders in the amount of $Because Ms [redacted] advised her card was used without her permission our Compliance Department is taking appropriate action and has opened an investigation for the Isagenix Independent Associate mentioned in Ms***s complaint If Ms [redacted] believes she has been a victim of identity theft, we encourage her to contact local law enforcement to file a police report We trust this will resolve Ms***s complaintSincerely, Kym V [redacted] Director of Global Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They told me I was going to revive a full refund and have only revived a partial Regards, [redacted]

Dear Revdex.com Representative, I am writing to respond to *** *** ***’s recent complaint to the Revdex.com concerning Isagenix. We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respond We understand *** ***’s
complaint to seek a refund in the amount of $853.18. After reviewing the matter, we have processed a larger refund to her in the amount of $in order to fully cover the products she returned to us as well as related shipping charges. In addition, we apologize to *** *** for the delay in processing a refund to her. It appears that a logging error caused us to believe for a time that we had not received the returned products at issue from *** *** when in fact we had. We have learned from this incident, and are working on improving our procedures to prevent any similar issues in the future. We appreciate the way that *** *** worked with us to provide information that helped us ultimately to understand what had happened Finally, we are sorry to hear *** *** found it difficult to stop the automatic monthly orders she had previously requested. In general, at any time our customers are able to contact our Customer Care Department to immediately cancel any automatic shipments Based on our records, it appears that, when *** *** notified us of her request to cancel her automatic orders it was done so immediately We hope that the steps we have taken will resolve *** ***’s complaint. We appreciate her business, and wish her the best Sincerely, Kym V***

Dear Revdex.com Representative: I am writing to respond to MrWilliam T Z*** recent complaint to the Revdex.com concerning Isagenix. We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respond We have reviewed MrZ***
complaint and have promptly processed a refund to him for the amount he requested, plus an additional amount as a gesture of good will (for a total refund amount of $321.37). Based on our research, it appears that the Will Call shipping method was somehow selected at the time of purchase for MrZ*** order at issue, despite the fact that Will Call is only available at our Arizona officeAnd, when MrZ*** called to inquire about changing the shipping address, it does not appear he was notified of the additional charge to ship the order to his home addressWe apologize to MrZ*** for this oversight We attempted to contact MrZ*** by phone in an effort to further understand and address the situation, however we have not been able to reach him. We would certainly be happy to discuss this matter if he would like to, and he can reach me by calling ###-###-#### We trust that the steps we have taken will resolve MrZ*** complaint. We appreciate his business, and wish him the best Sincerely, Cassy S*** Field Relations Manager

To whom it may concern, After Ms*** initial compliant, we processed a credit in full for the order in question Based on her response we would like to clarify a few items At the time a wholesale account is opened, customers are given the option to enroll with or without an automatic shipment There is a discount available for customers who choose to enroll and set up automatic shipments, however this is not forced or required Additionally, customers can call in at any time to Customer Care and request to make any changes or cancel any future orders We do not have record that Ms*** contacted us to request any changes or cancellations to any orders prior to the 9/21/order in question. We have taken Ms*** feedback regarding her interaction with our Customer Care Representative and have passed it on to our Customer Care Supervisors to handle appropriately. We take pride in our reputation and did not take Ms*** feedback lightly, however we feel we have done everything we can to resolve her complaint We understand Ms*** does not wish to use our products in the future and have ensured her wholesale account will be cancelled. If Ms*** would like to discuss this matter further, we are happy to speak with her by phone. Sincerely,Kym V***Director of Global Compliance

To whom it may concern:This email is in response to Mr*** complaint number *** We have reached out to Mr*** and feel we have resolved his concern with him directly Sincerely,*** ***Isagenix International, LLC

To whom it may concern:It appears part of Mr*** credit was not processed We have credited the remaining amount of $to ensure the order has been fully credited We appreciate Mr*** response to allow us to correct the refund as agreed.Sincerely,*** ***Field Relations ManagerIsagenix International, LLC

To whom it may concern,This email is in response to Mr*** complaint, IDnumber ***. One of our IndependentSales Associates and Mr*** called our Customer Service Department on6/3/to open a wholesale account for Mr***. On 6/15/our records indicate that
Mr.*** contacted Customer Care through our Chat option to return his product. Our Customer Care Representative explainedthe return process to MrHasterock, including the shipping and membership feesnot being refundable. During this conversation,Mr*** claimed he was not aware the membership fee was non-refundable anddid not know he would have to pay to have the product shipped back.On 6/16/our Returns Department reached out to Mr.*** to complete the return requestedWhile not obligated to do so, as agesture of goodwill we have issued a call tag to pick up the product andcredited the membership fee. We are confident this will resolve Mr*** complaint.Sincerely,*** ***Field Relations ManagerIsagenix International, LLC

I have reviewed the response made by the business in reference to complaint ID *** and find the refund resolution to be satisfactory although the response made by the company does not reflect an honest, detailed summary of the circumstances
Regards,
*** ***

Dear Revdex.com Representative: I am writing to respond to Ms*** ***’s recent complaint to the Revdex.com concerning Isagenix. We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respondWe have spoken with Ms***
directly, and understand that she is satisfied with the steps we have taken to resolve her compliant. Specifically, Isagenix representatives talked with Ms*** and arranged to pick up the product she wanted to return and process a refund to her in the amount of $200.66, as requested in her complaint. Additionally, we have reached out to the Independent Sales Associate who was involved with setting up with an Isagenix account for Ms***, and have provided training regarding our product guarantee. It is our understanding based on our discussions with Ms*** that all of the concerns she expressed in her complaint have now been resolvedWe appreciate Ms***’s business and wish her all the bestSincerely, Kym V***

To whom it may concern, This email is in response to *** ***complaint, ID ***. Our records indicate that Ms*** contactedthe Isagenix Returns Department on July 15th to initiate a return ofher order by email. On July 16th, our Returns Departmentresponded to Ms
*** explaining our returns process and explained thatshipping and membership fees are non-refundableOur records also indicated Ms.*** replied on July 30th advising that she was told by theperson who referred her, that there was 100% refund. Ms***’s returned was processed on August20th in the amount of $334.33. Based on the allegation thatMs*** was told she would receive 100% refund, as a gesture of goodwill,we issued an additional credit of $as requested. Our Return’sDepartment reached out to Ms*** directly to advise the credit wasprocessed.We are confident this resolves Ms***’scomplaint. Sincerely,*** *** Director of Global ComplianceIsagenix International, LLC

Their response must be rejected as it is full of liesTheir response must be rejected as it is full of lies1. I had not asked for it to be sent in 30 days- you cannot order anything form Isagenix UNLESS YOU SET UP AN AUTOSHIP for every 30 days.  I had no choice-didn't like it and sure didn't ask for it.2. They "processed" this order on a SUNDAY- I saw it on bank online and called to cancel-( I was going to to call Monday anyway to cancel) but as it was Sunday the office is closed.  Most business DONT BILL YOU UNTIL AN ORDER SHIPS!!!! THEY CHARGED ME A DAY BEFORE IT WAS SCHEDULED TO SHIP3.  WHEN I CALLED Monday am I WAS TOLD THOUGH IT HAD not shipped I CANT CANCEL IT- I DISPUTED THAT CLAIM AND ASKED TO SPEAK TO A SUPERVISOR- BOTH PEOPLE I SPOKE TO WERE RUDE AND NOT HELPFUL- INSISTING I WOULD HAVE TO RECIEVE AND PAY TO SHIP IT BACK.  I mentioned calling the Revdex.com and ended call.4. Literally within 5 minutes a person from Isagenix called me back and said I could cancel the order and they'd refund my money.  I said ok-I also expressed extreme disgust with their rude lying people I originally spoke to5.They called next day to tell me they "accidently" charged me again and not refunded me- so I had $770 out of my bank account now- I was in the red/overdrawn all because of this inept company- I cannot see how they use their computer daily and "SOMEHOW" charged me instead of refunding me6.AS TO THEIR CLAIM I REJECTED THEM CALLING BANK THAT IS NOT TRUE- THEY GAVE ME TWO NUMBERS AND I CALLED MY BANK TO TELL THEM THE NUMBERS TO "SEE" THESE REFUNDS COMING- MY BANK SAID THOSE NUMBERS MEANT NOTHING OT THEM AND THERE WAS NO OUTSTANDING REFUND AT THAT TIME.  ISAGENIX CUSTOMER SERVICE IS HORRIBLE, MISLEADING AND ACTUALLY LIED TO ME ABOUT SEVERAL POINTS- TOTALLY DISGUSTED.  They use these tactics to prevent cancelled orders (telling them it cant be stopped from shipping even though it is not shipped out yet etc)7- they did call two times after all this happened - I am 100% sure to ask me to take down Revdex.com complaint- I DID NOT ANSWER AS THERE IS NOTHING THIS COMPANY CAN EVER DO TO ERASE THE AGGREVATION CASUED- THEY CHARGED $770 AND MADE BY BANK ACCOUNT OVERDRAWN EITHER DUE TO INCOMPETANCE OR IN RETALIATIOJN FOR COMPLAINING TO Revdex.com- EITHER WAY I WILL NEVER SPEAK TO THEM OR ORDER AGAIN!

To whom it may concern: This letter is in response to Ms. [redacted]s complaint.  Our records indicate that an authorized order was placed on 11/14/2015 using Ms. [redacted]s credit card and shipped to Ms. [redacted]s address.  At that time, it appears Ms. [redacted]s credit card was utilized to set up...

automatic monthly orders.  Our records indicate there were two additional orders processed using Ms. [redacted]s credit card on 11/23/2015 and 12/23/2015. Ms. [redacted] called our Customer Care Department on 2/25/2016 to inquire about the charges on her credit card and stated she had not received the orders that processed on 11/23/2015 and 12/23/2015.  After researching further, our Returns Department has reached out to Ms. [redacted] directly and processed a full refund for the orders in the amount of $461.66. Because Ms. [redacted] advised her card was used without her permission our Compliance Department is taking appropriate action and has opened an investigation for the Isagenix Independent Associate mentioned in Ms. [redacted]s complaint.  If Ms. [redacted] believes she has been a victim of identity theft, we encourage her to contact local law enforcement to file a police report.  We trust this will resolve Ms. [redacted]s complaint. Sincerely, Kym V[redacted] Director of Global Compliance