Re: Dept File #[redacted] Electric Insurance Company’s (Electric) review of this matter revealed the physical damage coverage (Comprehensive and/or Collision) on the vehicle in question was removed from Ms. [redacted]’s policy on March 26, 2013 as a result of her not fulfilling her obligation to have...
her vehicle inspected. Since that date she has not had that coverage nor has she been paying any premium for physical damage coverage. On March 4, 2013, Electric sent out correspondence to Ms. [redacted]’s address. The correspondence stated that Ms. [redacted] was required to have an inspection on her newly added vehicle by March 25, 2013, to continue to have physical damage coverage on this vehicle. Since Electric never received documentation that an inspection was completed Ms. [redacted]’s physical damage coverage was removed, as stated in the correspondence, effective on March 26, 2013 at 12:01am. An updated policy package was sent out to Ms. [redacted] reflecting the removal of the physical damage coverage as well as the reduction in the annual premium. Additionally, Electric sent correspondence to the customer on April 10, 2013 explaining the physical damage coverage had been removed from the vehicle and she could add the coverage back onto the policy upon the completion of the inspection. An inspection was never complete nor did Ms. [redacted] contact Electric to review anything further. We have sent no less than 9 pieces of correspondence reflecting the removal of the physical damage coverage. If you have any questions or concerns, please do not hesitate to contact me directly at [redacted], ext. [redacted]. Sincerely, [redacted] Team Leader, Customer Service
Dear Sir or Madam,We regret the experience this customer had regarding the non-renewal of their homeowner policy. As acknowledged by the customer, we did provide a detailed explanation of the non-renewal based on the loss activity on this account. Per Georgia state statutes, we are in compliance to take action on this type of loss activity. Electric Insurance reviews each renewal individually; especially when it comes to those insureds with tenure. We had been insuring Ms. [redacted]’s home since 2009. We will review this situation with our Customer Service department and further educate them on our underwriting guidelines and acceptable reasons for non-renewals so that we can improve on future customer experiences.Sincerely,[redacted]Electric Insurance Company
January 15, 2015Revdex.com of Eastern MA, ME, RI, VT 290 Donald Lynch Boulevard, Suite 102 Marlborough, MA 01752-4705RE: Dept. File:[redacted] ([redacted])Dear Sir or Madam:This letter will acknowledge receipt of your correspondence dated January 15 2015. Electric Insurance is dedicated to outstanding...
customer service to its policyholders and claimants. We take very seriously any complaint regarding our underwriting or claims handling.Your complaint has been assigned to our Claims Department for investigation. You can expect to receive a full and complete response from us within ten business days. In the meantime, if you have any questions or concerns, please do not hesitate to contact me at [redacted], ext.[redacted].Sincerely,[redacted], Chief Underwriting Officer & Senior VP Personal Lines UnderwritingDear Sir Or Madarn:We are in receipt of your correspondence dated January 15, 2015. We have reviewed Mr. [redacted]’s claim and provide the following response.On January 12, 2015 Mr. [redacted] called Electric Insurance Company and advised his GE washing machine leaked water on the tile floor of his laundry room and seeped beneath the wall onto the hardwood flooring in his hallway. Mr. [redacted] reported he cleaned up all the water and there was no visible damage. Mr. [redacted] was advised at that time if damage did occur to take photographs and call us back so we could proceed with the investigation of his claim. It was explained that as a liability claim we would only be able to cover costs of potential damages once it was confirmed that the loss was caused by a defect within the appliance. Mr. [redacted] understood and advised he had a technician appointment with GE scheduled for January 15, 2015.On January 15, 2015 Mr. [redacted] called back and requested we send someone out to check for damages. He again advised there was no visible damage and at that time the GE technician had not been to the home to determine the cause of the leak. Our adjuster advised Mr. [redacted] that he could call a mitigation company to inspect the home however he would be responsible for the diagnostic/service fee until the cause of leak could be confirmed. Further, we advised that in the event hidden water damage was found, Electric lnsurance would cover the mitigation and repair costs.Since our last conversation with Mr. [redacted], the appliance technician confirmed the leak was caused by a defective gasket. We have advised Mr. [redacted] that Electric lnsurance will cover the cost of a water mitigation company inspection to determine if any damages or hidden water exists. We will continue working with Mr. [redacted] towards resolution of his claim. If you should have any further questions, please do not hesitate to contact us at anytime.Sincerely,[redacted]Property Claims Manager Electric Insurance Company[redacted], [redacted] MA [redacted] Phone; [redacted] extension [redacted] Fax: [redacted]@Electriclnsurance.com
August 25, 2017 Electric Insurance This is a follow up letter from August 22, 2017. Briefly I received a letter on Monday August 21, 2017 from Electric Insurance stating that they will not be renewing my homeowner’s insurance. When I called the customer service department on Monday the two...
representatives that I spoke to [redacted] and [redacted] both told me that I did not meet the criteria but neither one of them could explain why I didn’t meet the criteria. Not to mention I have been insured with Electric Insurance since 1992 by my date since I have been employed with ** for 25 years. When I initially became an employee with ** team the insurance was offered. However, by Electric Insurance they are showing I been with them since 1998. [redacted] called back August 23rd to let me know the reason I did not meet the criteria anymore was because in 2014 my dishwasher stopped working and the water from the dishwasher damaged my floors as well as the ceiling downstairs. Water had been leaking over a period of time and I didn’t realize it. (Note: this was the dishwasher that was in the house when I purchased my new home in 2003) and in 2016 my hot water tank stopped working and my basement flooded. [redacted] advised me since I filed two claims within 39 months and both were similar is the reason Electric Insurance decided not to renew my homeowner’s insurance. These are different the dish washer and hot water tank are not the same but in the sense that there was water damage of course. Hot water tanks are known to go out overtime as well as dish washers, not to mention the dishwasher was 11 years old as well as the hot water tank being 13 years. I am still in disbelief. No loyalty on Electric Insurance behalf and longevity means NOTHING. Again, this was totally out of my control and I don’t EVER remember receiving any type of communication of if there is a claim submitted within 39 months’ consumers will stand a chance of being cancelled. I truly believe if Electric Insurance put that in BOLD WRITING, this company would not have the business that they have. You can depend on me to communicate the word of 39 months of submitting a claim if it is similar in Electric Insurance eyes.Show me in writing where the stipulations of if claim is filed within 39 months apart it will be cancelled.
Electric Insurance is dedicated to outstanding customer service to its policyholders. We take very seriously any complaint regarding failure to meet our customer’s expectations. This complaint was received and in conjunction with working with the customer, the issue was resolved and the policy...
has been reinstated. If you have any questions or concerns, please do not hesitate to contact us at ###-###-####.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] In response to Bill Walsh's response I have alot to say about their practices and the way they treat their loyal customers, I was an account holder for 10 years and had insurance on multiple vehicles and do not get tickets, and the only accident I have been involved in over my 50+ years of driving was hit and run on May 30th 2013. While proceeding through a green light at a signal in Snowflake, AZ I was hit by a speeding motorist, the right rear quarter panel was damaged and 3 air bags were deployed, no other damage was sustained either inside or outside the car, the auto was still driveable after the crash. This auto was the top of the line 2006 [redacted], with a [redacted] over 20.000. Electric insurance determined the vehicle was a total loss because the airbags were deployed, it is a total loss? and the value of the vehicle is now 3200.00 with a [redacted] over 20.000. The just do not want to repair the vehicle, so much for customer loyalty. When they refused to pay for repair costs, I said I would make up the difference, So I paid $9000 to repair the vehicle. Then I waited for the check from Electric Insurance , I waited and waited, Finally three months later I was told to pay the DMV to do the inspection, then I was told to get Salvage title, then finally paid the 6000.00 (it only took 6 months). I reluctantly keep the insurance on the [redacted] , and got coverage from [redacted] on my 2010 [redacted] 3500. Electric Insurance stated , that when an insurance policy is cancelled they are obligated to notify DMV, of that fact. The CHP officer that pulled me over in CA stated that Electric Insurance notified DMV that I was driving with out insurance, not that it was cancelled. Is this tactic normal in the insurance industry? After 10 years of being a loyal customer I was notified that due to my credit score , they were raising my rates, so much for loyalty to their customers they can raise my rates, but are not obligated to do so. I called them and told them and told them if they raise my rates I will seek insurance else where. Brown and Brown Insurance who holds the policy on my truck, send me a letter at the end of every policy year asking if I want to make changes to the policy on my truck, sends me a letter at the end of every policy year asking if I want to make any changes to the policy and has me sign a form for the insurance to continue forward. I pay my bills electronically through [redacted], and when I did not send a check for 20% of the policy in December 2015, instead of sending a letter where the down payment was they just started a new policy in Dec 2015, Instead of sending a letter where the down payment was they just started a new policy on their own. This is negative invoicing which is not legal. When I did not make the payments, they tried to damage my credit score further.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Unfortunately, the insurance company has incorrect information about contact. I was contacted by [redacted] 3 days after filing with the Revdex.com. I contacted her by phone the next day. We spoke about how or why ** did not send me to the insurance company for loss of food the day I phoned to make a repair appointment. Plus, this was the first time hearing of the insurance company was when she had phoned. [redacted] was wonderful and very helpful! She explained that the insurance company was only obligation was the food loss and was willing to send out a check for the $400 loss of food since that was the amount in the complaint to the Revdex.com. I agreed and asked how to receive compensation for the 3 weeks with lack of a refrigerator and dining out with 2 college students home for break and myself. She said that would be with ** and the check for $400 would be sent the next day to be received within 5-7 business days. The check was received and deposited, but I want ** to pay for compensation for the loss of appliance of for 3 weeks and dining out in the amount stated in the original complaint.
Regards,
[redacted]
This response was sent via [redacted] airbill # [redacted] but due to weather and holiday, is due for delivery today. I've attached a copy of the airbill log.Please let me know if you have any other concerns or issues regarding this. Thank you.Electric Insurance Company (Electric...
Insurance) is the General Liability insurer for [redacted] (**). We received your letter regarding the above referenced claim and provide the following status.Electric Insurance first became aware of this claim when we received this complaint. Ms. [redacted] detailed her experience with services she received by ** on her appliance. Any matter regarding service to a ** appliance or the appliance itself must be directed to ** for handling. Electric Insurance only handles claims for damage caused by a ** appliance. However, Ms. [redacted]s desired settlement involved reimbursement for food spoilage due to the appliance malfunction. As a result, a claim was established on February 5, 2015. We have made several attempts to contact Ms. [redacted] regarding her claim of food loss but have been unsuccessful. Were confident we’ll resolve this matter amicably once we connect with Ms. [redacted].If you should have any further questions, please do not hesitate to contact us at any time,Sincerely,[redacted] Property Claims Manager [redacted]
We appreciate the opportunity to respond to you latter dated April 15, 2016. After a thorough investigation of Mrs. [redacted]'s complaint, we have found the following. Timeline:On February 10, 2016 Mrs. [redacted] called Electric Insurance Company to obtain insurance quotes fro her home...
and automobiles. Our agent completed the initial homeowners quote with Mrs. [redacted], however, she did not provide enough information for us to complete the automobile quote. Through a series of email communications, Mrs. [redacted] provided the required information to complete the preliminary automobile quote and it was sent via email. As part of our normal process, the initial quote of $2,535.00 was subject to verifying her motor vehicle voilatoin and claim history. We acknowledge however, that our agent failed to add an incident of Mrs. [redacted]'s daughter which she disclosed and ultimately had a significant impact on the final quote. On February 29, 2016, Mrs. [redacted] called and requested that we issue her homeowners policy effective March 1, 2016. On that call, we completed the automobile quote and ordered the required MRV and claim reports. The reports confirmed previously disclosed and additional undisclosed incidents resulting in an increase in the price coverage. The interaction concluded when we issued her home policy without the multi policy discount for 2,371.00. On April 4, 2016, we again spoke with Mrs. [redacted] and she provided proof to dispute one of her prior losses. We were then able to finalize an automobile insurance quote of $3,660.00 that accurately reflected the prior loss and violation history. We believe the communication between Mrs. [redacted] and our agent could have been cleaner, however our agent followed our standard operating procedure of offering a preliminary rate subject to verification of claims and motor vehicle reports. The incidents and claim history received as part of our process did not match what was disclosed by Mrs. [redacted] resulting in an increase in quoted premium. The premiu m of 3660.00 reflects our filed and approved rates in the state of Texas.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Re: Dept File #[redacted] Electric Insurance Company’s (Electric) review of this matter revealed the physical damage coverage (Comprehensive and/or Collision) on the vehicle in question was removed from Ms. [redacted]’s policy on March 26, 2013 as a result of her not fulfilling her obligation to have...
her vehicle inspected. Since that date she has not had that coverage nor has she been paying any premium for physical damage coverage. On March 4, 2013, Electric sent out correspondence to Ms. [redacted]’s address. The correspondence stated that Ms. [redacted] was required to have an inspection on her newly added vehicle by March 25, 2013, to continue to have physical damage coverage on this vehicle. Since Electric never received documentation that an inspection was completed Ms. [redacted]’s physical damage coverage was removed, as stated in the correspondence, effective on March 26, 2013 at 12:01am. An updated policy package was sent out to Ms. [redacted] reflecting the removal of the physical damage coverage as well as the reduction in the annual premium. Additionally, Electric sent correspondence to the customer on April 10, 2013 explaining the physical damage coverage had been removed from the vehicle and she could add the coverage back onto the policy upon the completion of the inspection. An inspection was never complete nor did Ms. [redacted] contact Electric to review anything further. We have sent no less than 9 pieces of correspondence reflecting the removal of the physical damage coverage. If you have any questions or concerns, please do not hesitate to contact me directly at [redacted], ext. [redacted]. Sincerely, [redacted] Team Leader, Customer Service
Dear Sir or Madam,We regret the experience this customer had regarding the non-renewal of their homeowner policy. As acknowledged by the customer, we did provide a detailed explanation of the non-renewal based on the loss activity on this account. Per Georgia state statutes, we are in compliance to take action on this type of loss activity. Electric Insurance reviews each renewal individually; especially when it comes to those insureds with tenure. We had been insuring Ms. [redacted]’s home since 2009. We will review this situation with our Customer Service department and further educate them on our underwriting guidelines and acceptable reasons for non-renewals so that we can improve on future customer experiences.Sincerely,[redacted]Electric Insurance Company
January 15, 2015Revdex.com of Eastern MA, ME, RI, VT 290 Donald Lynch Boulevard, Suite 102 Marlborough, MA 01752-4705RE: Dept. File:[redacted] ([redacted])Dear Sir or Madam:This letter will acknowledge receipt of your correspondence dated January 15 2015. Electric Insurance is dedicated to outstanding...
customer service to its policyholders and claimants. We take very seriously any complaint regarding our underwriting or claims handling.Your complaint has been assigned to our Claims Department for investigation. You can expect to receive a full and complete response from us within ten business days. In the meantime, if you have any questions or concerns, please do not hesitate to contact me at [redacted], ext.[redacted].Sincerely,[redacted], Chief Underwriting Officer & Senior VP Personal Lines UnderwritingDear Sir Or Madarn:We are in receipt of your correspondence dated January 15, 2015. We have reviewed Mr. [redacted]’s claim and provide the following response.On January 12, 2015 Mr. [redacted] called Electric Insurance Company and advised his GE washing machine leaked water on the tile floor of his laundry room and seeped beneath the wall onto the hardwood flooring in his hallway. Mr. [redacted] reported he cleaned up all the water and there was no visible damage. Mr. [redacted] was advised at that time if damage did occur to take photographs and call us back so we could proceed with the investigation of his claim. It was explained that as a liability claim we would only be able to cover costs of potential damages once it was confirmed that the loss was caused by a defect within the appliance. Mr. [redacted] understood and advised he had a technician appointment with GE scheduled for January 15, 2015.On January 15, 2015 Mr. [redacted] called back and requested we send someone out to check for damages. He again advised there was no visible damage and at that time the GE technician had not been to the home to determine the cause of the leak. Our adjuster advised Mr. [redacted] that he could call a mitigation company to inspect the home however he would be responsible for the diagnostic/service fee until the cause of leak could be confirmed. Further, we advised that in the event hidden water damage was found, Electric lnsurance would cover the mitigation and repair costs.Since our last conversation with Mr. [redacted], the appliance technician confirmed the leak was caused by a defective gasket. We have advised Mr. [redacted] that Electric lnsurance will cover the cost of a water mitigation company inspection to determine if any damages or hidden water exists. We will continue working with Mr. [redacted] towards resolution of his claim. If you should have any further questions, please do not hesitate to contact us at anytime.Sincerely,[redacted]Property Claims Manager Electric Insurance Company[redacted], [redacted] MA [redacted] Phone; [redacted] extension [redacted] Fax: [redacted]@Electriclnsurance.com
August 25, 2017 Electric Insurance This is a follow up letter from August 22, 2017. Briefly I received a letter on Monday August 21, 2017 from Electric Insurance stating that they will not be renewing my homeowner’s insurance. When I called the customer service department on Monday the two...
representatives that I spoke to [redacted] and [redacted] both told me that I did not meet the criteria but neither one of them could explain why I didn’t meet the criteria. Not to mention I have been insured with Electric Insurance since 1992 by my date since I have been employed with ** for 25 years. When I initially became an employee with ** team the insurance was offered. However, by Electric Insurance they are showing I been with them since 1998. [redacted] called back August 23rd to let me know the reason I did not meet the criteria anymore was because in 2014 my dishwasher stopped working and the water from the dishwasher damaged my floors as well as the ceiling downstairs. Water had been leaking over a period of time and I didn’t realize it. (Note: this was the dishwasher that was in the house when I purchased my new home in 2003) and in 2016 my hot water tank stopped working and my basement flooded. [redacted] advised me since I filed two claims within 39 months and both were similar is the reason Electric Insurance decided not to renew my homeowner’s insurance. These are different the dish washer and hot water tank are not the same but in the sense that there was water damage of course. Hot water tanks are known to go out overtime as well as dish washers, not to mention the dishwasher was 11 years old as well as the hot water tank being 13 years. I am still in disbelief. No loyalty on Electric Insurance behalf and longevity means NOTHING. Again, this was totally out of my control and I don’t EVER remember receiving any type of communication of if there is a claim submitted within 39 months’ consumers will stand a chance of being cancelled. I truly believe if Electric Insurance put that in BOLD WRITING, this company would not have the business that they have. You can depend on me to communicate the word of 39 months of submitting a claim if it is similar in Electric Insurance eyes.Show me in writing where the stipulations of if claim is filed within 39 months apart it will be cancelled.
Electric Insurance is dedicated to outstanding customer service to its policyholders. We take very seriously any complaint regarding failure to meet our customer’s expectations. This complaint was received and in conjunction with working with the customer, the issue was resolved and the policy...
has been reinstated. If you have any questions or concerns, please do not hesitate to contact us at ###-###-####.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] In response to Bill Walsh's response I have alot to say about their practices and the way they treat their loyal customers, I was an account holder for 10 years and had insurance on multiple vehicles and do not get tickets, and the only accident I have been involved in over my 50+ years of driving was hit and run on May 30th 2013. While proceeding through a green light at a signal in Snowflake, AZ I was hit by a speeding motorist, the right rear quarter panel was damaged and 3 air bags were deployed, no other damage was sustained either inside or outside the car, the auto was still driveable after the crash. This auto was the top of the line 2006 [redacted], with a [redacted] over 20.000. Electric insurance determined the vehicle was a total loss because the airbags were deployed, it is a total loss? and the value of the vehicle is now 3200.00 with a [redacted] over 20.000. The just do not want to repair the vehicle, so much for customer loyalty. When they refused to pay for repair costs, I said I would make up the difference, So I paid $9000 to repair the vehicle. Then I waited for the check from Electric Insurance , I waited and waited, Finally three months later I was told to pay the DMV to do the inspection, then I was told to get Salvage title, then finally paid the 6000.00 (it only took 6 months). I reluctantly keep the insurance on the [redacted] , and got coverage from [redacted] on my 2010 [redacted] 3500. Electric Insurance stated , that when an insurance policy is cancelled they are obligated to notify DMV, of that fact. The CHP officer that pulled me over in CA stated that Electric Insurance notified DMV that I was driving with out insurance, not that it was cancelled. Is this tactic normal in the insurance industry? After 10 years of being a loyal customer I was notified that due to my credit score , they were raising my rates, so much for loyalty to their customers they can raise my rates, but are not obligated to do so. I called them and told them and told them if they raise my rates I will seek insurance else where. Brown and Brown Insurance who holds the policy on my truck, send me a letter at the end of every policy year asking if I want to make changes to the policy on my truck, sends me a letter at the end of every policy year asking if I want to make any changes to the policy and has me sign a form for the insurance to continue forward. I pay my bills electronically through [redacted], and when I did not send a check for 20% of the policy in December 2015, instead of sending a letter where the down payment was they just started a new policy in Dec 2015, Instead of sending a letter where the down payment was they just started a new policy on their own. This is negative invoicing which is not legal. When I did not make the payments, they tried to damage my credit score further.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Unfortunately, the insurance company has incorrect information about contact. I was contacted by [redacted] 3 days after filing with the Revdex.com. I contacted her by phone the next day. We spoke about how or why ** did not send me to the insurance company for loss of food the day I phoned to make a repair appointment. Plus, this was the first time hearing of the insurance company was when she had phoned. [redacted] was wonderful and very helpful! She explained that the insurance company was only obligation was the food loss and was willing to send out a check for the $400 loss of food since that was the amount in the complaint to the Revdex.com. I agreed and asked how to receive compensation for the 3 weeks with lack of a refrigerator and dining out with 2 college students home for break and myself. She said that would be with ** and the check for $400 would be sent the next day to be received within 5-7 business days. The check was received and deposited, but I want ** to pay for compensation for the loss of appliance of for 3 weeks and dining out in the amount stated in the original complaint.
Regards,
[redacted]
This response was sent via [redacted] airbill # [redacted] but due to weather and holiday, is due for delivery today. I've attached a copy of the airbill log.Please let me know if you have any other concerns or issues regarding this. Thank you.Electric Insurance Company (Electric...
Insurance) is the General Liability insurer for [redacted] (**). We received your letter regarding the above referenced claim and provide the following status.Electric Insurance first became aware of this claim when we received this complaint. Ms. [redacted] detailed her experience with services she received by ** on her appliance. Any matter regarding service to a ** appliance or the appliance itself must be directed to ** for handling. Electric Insurance only handles claims for damage caused by a ** appliance. However, Ms. [redacted]s desired settlement involved reimbursement for food spoilage due to the appliance malfunction. As a result, a claim was established on February 5, 2015. We have made several attempts to contact Ms. [redacted] regarding her claim of food loss but have been unsuccessful. Were confident we’ll resolve this matter amicably once we connect with Ms. [redacted].If you should have any further questions, please do not hesitate to contact us at any time,Sincerely,[redacted] Property Claims Manager [redacted]
We appreciate the opportunity to respond to you latter dated April 15, 2016. After a thorough investigation of Mrs. [redacted]'s complaint, we have found the following. Timeline:On February 10, 2016 Mrs. [redacted] called Electric Insurance Company to obtain insurance quotes fro her home...
and automobiles. Our agent completed the initial homeowners quote with Mrs. [redacted], however, she did not provide enough information for us to complete the automobile quote. Through a series of email communications, Mrs. [redacted] provided the required information to complete the preliminary automobile quote and it was sent via email. As part of our normal process, the initial quote of $2,535.00 was subject to verifying her motor vehicle voilatoin and claim history. We acknowledge however, that our agent failed to add an incident of Mrs. [redacted]'s daughter which she disclosed and ultimately had a significant impact on the final quote. On February 29, 2016, Mrs. [redacted] called and requested that we issue her homeowners policy effective March 1, 2016. On that call, we completed the automobile quote and ordered the required MRV and claim reports. The reports confirmed previously disclosed and additional undisclosed incidents resulting in an increase in the price coverage. The interaction concluded when we issued her home policy without the multi policy discount for 2,371.00. On April 4, 2016, we again spoke with Mrs. [redacted] and she provided proof to dispute one of her prior losses. We were then able to finalize an automobile insurance quote of $3,660.00 that accurately reflected the prior loss and violation history. We believe the communication between Mrs. [redacted] and our agent could have been cleaner, however our agent followed our standard operating procedure of offering a preliminary rate subject to verification of claims and motor vehicle reports. The incidents and claim history received as part of our process did not match what was disclosed by Mrs. [redacted] resulting in an increase in quoted premium. The premiu m of 3660.00 reflects our filed and approved rates in the state of Texas.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]