Electric Literature

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In the fall of Electric Literature discontinued our quarterly magazineWe made repeated efforts to contact all of our subscribers, and gave those with unfulfilled subscriptions the option to receive
back issues, a refund, or to donate the remainder of their subscription to our organizationThe complainant never received a refund or back issues; we are more than happy to provide the refund or back issues and will do so immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Just to clarify, I would prefer the issues so please send me any 2 issues other than number 5 and number 6 which I already have.
Thank You
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The complainant clarified that he would like to receive back issues of Electric Literature in lieu of reimbursement. I am sending issues 3 and 4 in the mail this week.

Review: I purchased a 4 issue subscription to Electric Literature on Dec **, 2010. The payment was sent via paypal to [redacted] for $32.00. (An additional email for Electric Literature was listed on the paypal site as [redacted]) At the time, issue number 5 had just been released and I received that in the mail a few months later. Following that I received issue number 6. No additional issues were released following issue number 6 and I emailed them concerning the 2 issues of my subscription that were never fulfilled. I never was replied to. It is now 3 years later and after multiple attempts at contacting them via the email addresses listed on their site [redacted] to resolve this issue, I am simply being ignored. There is no phone number listed for contact.Desired Settlement: I would like either:The 2 issues mailed to me that would fulfill the terms of my subscription - except no.5 and no.6 as I have received these.or$16.00 refunded to me for the 2 issues that I have never received. If this money is refunded to me via paypal you must compensate for the service fee so I will receive the full $16.00.

Business

Response:

In the fall of 2011 Electric Literature discontinued our quarterly magazine. We made repeated efforts to contact all of our subscribers, and gave those with unfulfilled subscriptions the option to receive back issues, a refund, or to donate the remainder of their subscription to our organization. The complainant never received a refund or back issues; we are more than happy to provide the refund or back issues and will do so immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Just to clarify, I would prefer the issues so please send me any 2 issues other than number 5 and number 6 which I already have.

Thank You

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The complainant clarified that he would like to receive back issues of Electric Literature in lieu of reimbursement. I am sending issues 3 and 4 in the mail this week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,