Electric Now

This is Electric Now’s response to Revdex.com Case # [redacted] After review of Mr [redacted] account, Electric Now was able to confirm that a call was received by the customer on 02/18/ Mr [redacted] owed a total balance to Electric Now for $for two electric bills Electric Now last received a payment from Mr [redacted] on December 26th for invoice *** for usage from October 29th to November 27th Mr [redacted] was issued an invoice # [redacted] for $for usage from November 27th to January 2nd with a due date of A disconnection notice dated 01/was issued with a due date of 02/for the amount of $ Electric Now’s records indicate we called [redacted] to make arrangements with the customer Mr [redacted] was issued another invoice # [redacted] for $for usage from January 2nd to January 31st The services were interrupted due to nonpayment and past due balance was left on the address with an open deferred payment planElectric Now talked to MrDarrin [redacted] and in an effort to resolve the customer’s balance dispute, Electric Now refunded the customer’s deposit to the past due amountThe customer only has to pay $to have services restored and the past due balance block removedMr [redacted] will still be left with a balance owed to Electric Now Electric Now has also waived all disconnection/reconnection fees associated with the account Electric Now welcomes the opportunity to speak to Mr [redacted] and we have provided a direct number to management in the messages left with Mr [redacted] [redacted] our supervisor on staff attempted to call [redacted] today at 5:05pm and will attempt to call back again this afternoon Electric Now apologizes for any misunderstanding on the customer’s behalfPlease do not hesitate to contact me if the customer should have any further questions or concerns regarding this matter Best regards, [redacted] ** | Customer Support Group [redacted]

This is Electric Now’s
response to Revdex.com Case
#***
After review of *** ***
account, Electric now was able to confirm that a call was received by the
customer on 01***/ by *** *** ***The call was to request a
response from a supervisor call back on high call volume and wait time Our management staff attempted to call to call
*** on January *** at *** , *** at *** **, *** pm and ***
at *** to attempt to speak to *** ***
Electric Now has been
unsuccessful to reach the customer to discuss their accountIn an attempt to
resolve the customer’s inquiries, Electric Now has sent a copy of the customer’s
welcome packet that includes terms of service, electric facts label, prepaid disclosure
statement and your rights as a customer for their records.
*** *** has prepaid
service which provides text message notification when services are up for
disconnectionA monthly statement is not generated to our prepaid customers as
outlined in our terms of service*** *** has access to his account by using
our website www.electricnow.com where
he can enter his account number and pin to view his payments as well as his
usageElectric Now has been generated a statement for the customers review for
the past daysThe statement generation fee was waived and mailed to the
customer on 02***/Electric Now would like to discuss the account further
with the customer to address any additional concerns he may have
In an effort to
resolve the customer’s balance dispute, Electric Now will waive the $
disconnection fee acquired on 01/**/as a courtesyElectric Now welcomes the
opportunity to speak to *** *** and we have provided a direct number to
management in the messages left with *** ***
Electric Now apologizes
for any misunderstanding on the customer’s behalfPlease do not hesitate to
contact me if
you should have any
further questions or concerns regarding this matter
Best regards,
*** ** * *** *** ***
*** *** *** *** *** * *** ** ***
*** * *** ***
***

This is Electric
Now’s response to Revdex.com Case...

# [redacted]
 
After review of Mr. [redacted] account, Electric Now was able to confirm that a call was received by the
customer on
02/18/2014.
 
Mr. [redacted] owed a total balance to Electric Now for $784.17 for two electric bills.
Electric Now last received a payment from Mr. [redacted] on December 26th
for invoice [redacted] for usage from October 29th to November 27th.
 
Mr. [redacted] was issued
an invoice #[redacted] for $416.21 for usage from November 27th to
January 2nd with a due date of
 
A disconnection
notice dated 01/28 was issued with a due date of 02/03 for the amount of $416.21.
Electric Now’s records indicate we called [redacted] to make arrangements
with the customer.
 
Mr. [redacted] was issued
another invoice #[redacted] for $347.15 for usage from January 2nd to
January 31st.
 
The services were interrupted
due to nonpayment and past due balance was left on the address with an open
deferred payment plan. Electric Now talked to Mr. Darrin [redacted] and in an effort
to resolve the customer’s balance dispute, Electric Now refunded the customer’s
deposit to the past due amount. The customer only has to pay $287.02 to have
services restored and the past due balance block removed. Mr. [redacted] will still
be left with a balance owed to Electric Now.
 
Electric Now has also
waived all disconnection/reconnection fees associated with the account.
Electric Now welcomes the opportunity to speak to Mr. [redacted] and we have
provided a direct number to management in the messages left with Mr. [redacted]. [redacted] our supervisor on staff attempted to call [redacted] today at 5:05pm and will attempt to call back again this afternoon.
 
Electric Now
apologizes for any misunderstanding on the customer’s behalf. Please do not
hesitate to contact me if the customer should
have any further questions or concerns regarding this matter.
 
Best regards,
 
[redacted] | Customer
Support Group
[redacted]
[redacted]
[redacted]