Electric Pro of Mississippi

Complaint: [redacted] I am rejecting this response because:Electro Pro did pay the dollarsrebate because we were told there was a dollars rebate not tax credit [redacted] did give us the option of a refund if we would let him remove the unit and the duct work We were okay with exchanging the unit and would pay the difference for the new one We did not want the ceilings torn out of the house to remove the duct work We agreed to a refund for the price of just the unit They offered us dollars for the unit which we did not acceptWe did have another dealer install heat strips in the unitAs I said in the original compliant we were not offered the opportunity to have heat strips installed when we purchased the unitI have had heat pumps since and never had one sold to me without the heat strips in the unitI did not have to request that they be installed Regards, [redacted]