Electric Solutions of Richmond

Revdex.com:
I have reviewed the offer made...

by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The contract states the labor to be an ESTIMATE. I have asked for and have never received the ACTUAL labor time. Again, I am requesting a copy of the timesheet of the ACTUAL hours worked on this project. As indicated in the contract, "estimated" labor total was $900 ($85/hr). I would like to be provided with proof that there was 10.5 hours of work conducted at my home.
Additionally, the interest for overpayments each month has not been adjusted. The account is NOT behind in payments, and has never been; therefore, there is nothing to turn over to collections. This is a legitimate dispute.
 
Regards,
[redacted]

Revdex.com spoke with [redacted] from the company and he stated that they have signed a contract for $1,500 and the loan did accruate interest over the months and that is the $140. [redacted] stated he will turn the amount owed over to collections.

Review: I entered into an agreement to pay for an electrical upgrade February 2014. The terms were $70/month for 12 months. Estimated labor was $85/hour for 10.5 hours and estimated materials was $500. I made a down payment of $700 on 2/20/14, $100 on 3/1, $100 on 3/31, $100 on 5/3, $70 on 6/1, $100 on 6/29, $100 on 8/2, and $130 on 8/29. I wrote paid in full on the last check. [redacted] (owner) marked the Paid in Full out and endorsed the check. In July, I received an invoice with a balance of $370; $140 more than my calculations. I questioned the overage, and [redacted] responded with No that was not the BILL as in you owe it right now I was just sending it so you know what was left on the account. Just keep making your payments same as you have been. you do not own till next month. Thank you for keeping up with the payments. Two months later, I got an invoice with a balance of $140. I emailed [redacted] on 9/4/14 and asked that he explain the charge. He responded that the amount was the interest on the account. I emailed him again on 9/10 & 9/11/, asking specifically what the interest rate was, he abruptly responded that he was no longer going to email me and that my account would be turned over to collections. He verbally told me prior to the work being done, that he would have to charge me "a couple of dollars" of interest per month, "you won't even see it," he added. According to my calculations, the interest per month would have been $12 per month, much different than "a couple of dollars." I ended up paying what I thought was the entire contract amount, since I had paid more than agreed per month, yet he is still charging me interest for a 12 month period. There is no prepayment penalty clause listed in the contract. During this time, I had also requested a copy of the certificate of insurance as well as a timesheet for the time period he did work at my home the time he worked at my home was less than the estimated labor total. I asked if there was someone else within his company that I could speak with regarding billing issues. His response on 9/18 was, "This account is already been turned over for collection to any further information you need to contact the collection agency we no longer on the account." How can my account be sent to collections - I am not behind in payments?Desired Settlement: I would like the balance of $140 that [redacted] shows due to be cleared as not owed and I would like proof of the estimated time, which could ultimately result in a refund of monies paid. Additionally, I would still like the COI that I requested.

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that they have signed a contract for $1,500 and the loan did accruate interest over the months and that is the $140. [redacted] stated he will turn the amount owed over to collections.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The contract states the labor to be an ESTIMATE. I have asked for and have never received the ACTUAL labor time. Again, I am requesting a copy of the timesheet of the ACTUAL hours worked on this project. As indicated in the contract, "estimated" labor total was $900 ($85/hr). I would like to be provided with proof that there was 10.5 hours of work conducted at my home.

Additionally, the interest for overpayments each month has not been adjusted. The account is NOT behind in payments, and has never been; therefore, there is nothing to turn over to collections. This is a legitimate dispute.

Regards,