Electrical Calibrators Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:On Oct **, this is the exact quote I emailed to Live Love Polish: "Hello If you made an “error on your website” shouldn’t you honor it? Bad business You can send the other items, I’ll purchase the Picture Polish from another retailer." It is VERY CLEAR from this email that I was VERY dissatisfied! The company chose to pretend that I was happy which clearly I was not I am not the type of person who likes to received handouts I was NOT going to make a nuisance of myself in a tactless manner They are NOT an honorable company Many companies make mistakes like these and they HONOR their mistakes without the customer having to even inquire about it! It seems they wanted me grovel! I am even more angry now with this company since they blatantly lied in their above statement by saying, "no worries that (she) received a "free item"Are they now IMPLYING that I said I received a "free item"? If I had received the "free item", I would not have gone out of my way to make a complaint with Revdex.com I will NEVER buy from this company again I was HONEST about what occurred, yet they BLATANLY LIED! And the fact that they MINIMIZED my unhappiness with the situation was UNPROFESSIONAL I have never had a company prompt me to make a complaint to Revdex.com Their customer service leaves a lot to desired In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We appreciate [redacted] 's taking the time to respond and are sorry to read of her continued disappointment in our efforts to resolve her orderAs per [redacted] 's request in her initial Revdex.com message, we processed and shipped a free replacement order for Picture Polish "Starry Night" on November ***The polish, shipped via First Class Mail and under tracking number ending in 6749, was successfully delivered to [redacted] 's address on November ***We believe a misunderstanding ensued regarding our direct quoting of [redacted] 's statements and are providing the entire 4-email-long chain below for further clarificationCORRESPONDENCE I > On Oct **, 2015, at 5:AM, [redacted] wrote: > > Dear [redacted] > > Thank you for your recent purchase with Live Love Polish! > > We were in the middle of packing up your order when we encountered an issueUnfortunately, there was an error on our website that caused a couple of Picture Polish items to be listed incorrectly as $I'm so sorry about that! > > Would you like to still keep the item and be invoiced separately for it? Please let us know what you think! > > We're so sorry for the inconvenience but look forward to hearing from you soon! > > Sincerely, > > [redacted] Thank you for your responseI'm so sorry about the website error! It looks like our shipping team has already packaged up your order and shipped it off, a tracking number should have been emailed to you alreadyI'm afraid they may have already included the bottle in your order before catching the system error, so if it's there, please feel free to keep it for the inconvenienceThank you for your support! If you ever need any assistance or have any questions, please let us know! Sincerely, Krystle MCustomer Care @ Live Love Polish [redacted] Our customer service agent, Krystle, believed that the $polish had been shipped with the rest of [redacted] orderKrystle was unaware that our fulfillment team had already made note of [redacted] 's desire to "purchase the Picture Polish from another retailer" and had therefore left out the polishFollowing receipt of her order, [redacted] confirmed the polish's omission by stating that there were "no worries that [she] received a 'free' item." We firmly acknowledge that the $polish listing had been generated in error and alerted all affected customers on our own initiativeAs we hold our customers' satisfaction and trust in high esteem and ourselves to equally high standards, we would never deceive a customer into making purchases that we have no intention of honoringAgain, the tracking information shows that "Starry Night" has been successfully delivered to [redacted] We hope that she is enjoying the complimentary productRegards, Live Love Polish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Yes I received the Polish Regardless I will not be spending my money with this company If I hadn't made a complaint with Revdex.com they wouldn't have send the PolishI don't support companies that have INFERIOR customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:On Oct **,  this is the exact quote I emailed to Live Love Polish: "Hello.  If you made an “error on your website” shouldn’t you honor it?  Bad business.  You can send the other 2 items,  I’ll purchase the Picture Polish from another retailer."  It is VERY CLEAR from this email that I was VERY dissatisfied!   The company chose to pretend that I was happy which clearly I was not.  I am not the type of person who likes to received handouts.  I was NOT going to make a nuisance of myself in a tactless manner.  They are NOT  an honorable company.  Many companies make mistakes like these and they HONOR their mistakes without the customer having to even inquire about it!  It seems they wanted me grovel!  I am even more angry now with this company since they blatantly lied in their above statement by saying, "no worries that (she) received a "free item". Are they now IMPLYING that I said I received a "free item"?  If I had received the "free item", I would not have gone out of my way to make a complaint with Revdex.com.  I will NEVER buy from this company again.  I was HONEST about what occurred, yet they BLATANLY LIED!  And the fact that they MINIMIZED my unhappiness with the situation was UNPROFESSIONAL.  I have never had a company prompt me to make a complaint to Revdex.com.  Their customer service leaves a lot to desired.   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for being a valued Live Love Polish customer. We take your concerns seriously and are very sorry for the dissatisfaction you experienced regarding your most recent order. On October [redacted] we became aware of the $0 listing error for our Picture Polish "Starry Night" stock and immediately...

contacted all customers who had ordered the polish at this price. All following correspondences took place on October [redacted] replied. She suggested that we honor our mistake by allowing her to have the $0 polish without charge. She also instructed us to ship her remaining 2 polishes and stated that she would "purchase the Picture Polish from another retailer." Given the explicitness of her response, we understood that she no longer wanted to have the polish. Our fulfillment team had made the requested adjustments to her order without informing our customer service associate, Krystle. She believed that the $0 had been included despite [redacted] wish and sent an email following shipment explaining the (already-rectified) mistake. [redacted] informed Krystle that only the 2 remaining polishes had been received. She also expressed that there were "no worries that [she] received a 'free' item" and concluded her message by wishing Krystle a nice day. As [redacted] maintained a friendly tone and conveyed her intentions with such clarity in both her emails, we considered her order to be resolved. We also appreciate greatly the timeliness of her responses. We are happy to send [redacted] a free bottle of "Starry Night" and to safeguard her privacy, will be emailing her the tracking information. Again, we sincerely apologize for all frustration caused. Regards, Live Love Polish

We appreciate [redacted]'s taking the time to respond and are sorry to read of her continued disappointment in our efforts to resolve her order. As per [redacted]'s request in her initial Revdex.com message, we processed and shipped a free replacement order for Picture Polish "Starry Night" on November [redacted]. The polish, shipped via First Class Mail and under tracking number ending in 6749, was successfully delivered to [redacted]'s address on November [redacted]. We believe a misunderstanding ensued regarding our direct quoting of [redacted]'s statements and are providing the entire 4-email-long chain below for further clarification. CORRESPONDENCE I > On Oct **, 2015, at 5:04 AM, [redacted] wrote: > > Dear [redacted] > > Thank you for your recent purchase with Live Love Polish! > > We were in the middle of packing up your order when we encountered an issue. Unfortunately, there was an error on our website that caused a couple of Picture Polish items to be listed incorrectly as $0. I'm so sorry about that! > > Would you like to still keep the item and be invoiced separately for it? Please let us know what you think! > > We're so sorry for the inconvenience but look forward to hearing from you soon! > > Sincerely, > > [redacted]
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[redacted] Thank you for your response. I'm so sorry about the website error! It looks like our shipping team has already packaged up your order and shipped it off, a tracking number should have been emailed to you already. I'm afraid they may have already included the bottle in your order before catching the system error, so if it's there, please feel free to keep it for the inconvenience. Thank you for your support! If you ever need any assistance or have any questions, please let us know! Sincerely, Krystle M. Customer Care @ Live Love Polish [redacted]
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[redacted] Our customer service agent, Krystle, believed that the $0 polish had been shipped with the rest of [redacted] order. Krystle was unaware that our fulfillment team had already made note of [redacted]'s desire to "purchase the Picture Polish from another retailer" and had therefore left out the polish. Following receipt of her order, [redacted] confirmed the polish's omission by stating that there were "no worries that [she] received a 'free' item." We firmly acknowledge that the $0 polish listing had been generated in error and alerted all affected customers on our own initiative. As we hold our customers' satisfaction and trust in high esteem and ourselves to equally high standards, we would never deceive a customer into making purchases that we have no intention of honoring. Again, the tracking information shows that "Starry Night" has been successfully delivered to [redacted]. We hope that she is enjoying the complimentary product. Regards, Live Love Polish