Electrical District No.3

Electrical District Nohas contacted the customer *** *** as of September 9, and provided the information requested about the account Customer spoke to a local CSR as well as had documentation mailed to her to better help understand monthly billing statements.Customer
may contact our local office at *** if there are future questions in regard to monthly billing statements All policies set and administered by the District have been followed Thank you.Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meNo one said that was and error on the bill but rather no leniency in PolicyThe 9 delinquent payment was as of Sept after getting caught up from high summer time bills and after calling Customer Service to make a time payment plan the Rep told us as long as it is paid by the of each month you will be fine except for a few dollar late feeSO as we can now see thus the late payments each month as it fit our buget better and we should find that call into Customer Service as well. Lets also note they were payments due Jan 8th and Jan 29th 2015 So if we look at the whole picture we can clearly see the confusion and what happend here. I will wait for the business to perform the action offered and, if it does, will consider this complaint resolved
Regards,*** ***

To Whom It May Concern:This service address of *** ** *** was shut off for non-payment on 2/25/ The account currently has delinquent payments in the last months Per ED3’s rules and regulations any account that has more than penalties within a month period is
eligible for a deposit to be charged especially once it has been disconnected due to non-payment Here is the notice that the customer received on their statement:IMPORTANT DISCONNECTION NOTICE IF THE PREVIOUS UNPAID BALANCE OF IS NOT PAID BY 5:00P.MON 01/27/THE ELECTRIC SERVICE TO THIS ACCOUNT WILLBE DISCONNECTED WITHOUT FURTHER NOTICENO FURTHEREXTENSIONS WILL BE GRANTED.Customer needs to be sure to watch for the above notice on their bills to prevent not meeting their critical deadlines in which power will be scheduled to be shut off due to non-payment for future months As a one-time courtesy, EDwill waive the deposit charge of $ This will show on future invoices as a credit Going forward, customer needs to be sure that all fees are paid when charged to the account when District delinquent dates are supplied There was no error on this account as everything was charged and handled in an appropriate manner All District policies and guidelines were correctly followed For further questions, customer can call and speak to the customer service manager at *** Thank you Respectfully, Electrical District No3Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 2,
RE: Case Number [redacted] – [redacted]
To Whom It May Concern:
"">The service address for [redacted] was eligible on 7/1/to be disconnected due to non-payment. The billing statement dated 6/20/had an important disconnect notice that read:
"If the previous balance of $is not paid by 5:p.mon 7/1/2014, the electric service to this account will be disconnected without further notice. No further extensions will be granted. Please see the disconnect policies on the back of the bill."
Customer does not have any medical notification on file for the elderly person or infant. Although medical situations do not fully keep customers off the disconnect list if there is a past due balance, a few additional efforts are made. Customer also had a current balance of $at this time. This balance plus the past due balance and fees accumulated to the $that customer paid to have services restored
Customer service also attempted to make a courtesy call to the account but there were not any good telephone numbers on file. Customer informed EDthat a bill payment was made, but was unable to show proof of this payment so further extensions could be made.
All District policies and guidelines were correctly followed. For further questions, customer can call and speak to the customer service manager at [redacted]. Thank you
Respectfully,
Electrical District No
Customer Service Department
For further questions, I may be contacted at [redacted] Thank you
[redacted]
Customer Service/Billing Manager

To Whom It May Concern:This service address of [redacted] has been eligible for disconnect due to non-payment 3 times in the last 12 months.  The account currently has 5 delinquent payments in the last 12 months.  In regard to the...

additional fees that were charged on 7/29/2014, the fees are fully warranted as the customer did not make the 5:00 deadline that was printed on the July billing statement.  Here is the notice that the customer received on their statement:IMPORTANT DISCONNECTION NOTICE IF THE PREVIOUS UNPAID BALANCE OF 390.16 IS NOT PAID BY 5:00 P.M. ON 07/29/14 THE ELECTRIC SERVICE TO THIS ACCOUNT WILL BE DISCONNECTED WITHOUT FURTHER NOTICE. NO FURTHER EXTENSIONS WILL BE GRANTED.Customer made payment of $395.00 through the District’s IVR system at 2:35 a.m. on 7/30/2014.  As a one-time courtesy, ED3 will waive the fees of $150.00.  Going forward, customer needs to be sure that all fees are paid when charged to the account when District delinquent dates are supplied.  There was no error on this account as everything was charged and handled in an appropriate manner.    All District policies and guidelines were correctly followed.  For further questions, customer can call and speak to the customer service manager at ###-###-####.  Thank you.  Respectfully,Electrical District No. 3Customer Service Department

This is the worse Electrical business I have ever dealt with. They hang up on the customers and are extremely rude. I was having an issue with my account and I spoke to a supervisor named [redacted] who told me she was "done" hearing me talk about nothing and either I wanted numbers that could help me or to stop repeating the same issue… I continued to let her know what my issue was and without warning she hung up on me. I called back and unfortunately got her back on the phone and again she was rude and hung up again. I then called and spoke to another supervisor who was a little nicer but tried to validate [redacted] rude behavior. This company charges 100 dollar fees if you are close to be disconnected… Not even if you are disconnected. There has to be something done to prevent the monopoly they have on Maricopa residents.

This is the worse Electrical business I have ever dealt with. They hang up on the customers and are extremely rude. I was having an issue with my account and I spoke to a supervisor named [redacted] who told me she was "done" hearing me talk about nothing and either I wanted numbers that could help me or to stop repeating the same issue… I continued to let her know what my issue was and without warning she hung up on me. I called back and unfortunately got her back on the phone and again she was rude and hung up again. I then called and spoke to another supervisor who was a little nicer but tried to validate [redacted] rude behavior. This company charges 100 dollar fees if you are close to be disconnected… Not even if you are disconnected. There has to be something done to prevent the monopoly they have on Maricopa residents.

Electrical District No. 3 has contacted the customer [redacted] as of September 9, 2015 and provided the information requested about the account.  Customer spoke to a local CSR as well as had documentation mailed to her to better help understand monthly billing statements.Customer...

may contact our local office at [redacted] if there are future questions in regard to monthly billing statements.  All policies set and administered by the District have been followed.  Thank you.Customer Service Manager.

To Whom It May Concern:This service address of [redacted] has been eligible for disconnect due to non-payment 3 times in the last 12 months.  The account currently has 5 delinquent payments in the last 12 months.  In regard to the...

additional fees that were charged on 7/29/2014, the fees are fully warranted as the customer did not make the 5:00 deadline that was printed on the July billing statement.  Here is the notice that the customer received on their statement:IMPORTANT DISCONNECTION NOTICE IF THE PREVIOUS UNPAID BALANCE OF 390.16 IS NOT PAID BY 5:00 P.M. ON 07/29/14 THE ELECTRIC SERVICE TO THIS ACCOUNT WILL BE DISCONNECTED WITHOUT FURTHER NOTICE. NO FURTHER EXTENSIONS WILL BE GRANTED.Customer made payment of $395.00 through the District’s IVR system at 2:35 a.m. on 7/30/2014.  As a one-time courtesy, ED3 will waive the fees of $150.00.  Going forward, customer needs to be sure that all fees are paid when charged to the account when District delinquent dates are supplied.  There was no error on this account as everything was charged and handled in an appropriate manner.    All District policies and guidelines were correctly followed.  For further questions, customer can call and speak to the customer service manager at ###-###-####.  Thank you.  Respectfully,Electrical District No. 3Customer Service Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern:This service address of [redacted] was shut off for non-payment on 2/25/2015.  The account currently has 9 delinquent payments in the last 12 months.  Per ED3’s rules and regulations any account that has more than 2 penalties within a 12 month period is...

eligible for a deposit to be charged especially once it has been disconnected due to non-payment.  Here is the notice that the customer received on their statement:IMPORTANT DISCONNECTION NOTICE IF THE PREVIOUS UNPAID BALANCE OF 193.68 IS NOT PAID BY 5:00P.M. ON 01/27/2015 THE ELECTRIC SERVICE TO THIS ACCOUNT WILLBE DISCONNECTED WITHOUT FURTHER NOTICE. NO FURTHEREXTENSIONS WILL BE GRANTED.Customer needs to be sure to watch for the above notice on their bills to prevent not meeting their critical deadlines in which power will be scheduled to be shut off due to non-payment for future months.     As a one-time courtesy, ED3 will waive the deposit charge of $250.00.  This will show on future invoices as a credit.  Going forward, customer needs to be sure that all fees are paid when charged to the account when District delinquent dates are supplied.  There was no error on this account as everything was charged and handled in an appropriate manner.    All District policies and guidelines were correctly followed.  For further questions, customer can call and speak to the customer service manager at [redacted]  Thank you.   Respectfully, Electrical District No. 3Customer Service Department

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. No one said that was and error on the bill but rather no leniency in Policy. The 9 delinquent payment was as of Sept after getting caught up from high summer time bills and after calling Customer Service to make a 1 time payment plan the Rep told us as long as it is paid by the 26 of each month you will be fine except for a few dollar late fee. SO as we can now see thus the 9 late payments each month as it fit our buget better and we should find that call into Customer Service as well.  Lets also note they were 2 payments due Jan 8th 2015 and Jan 29th 2015 So if we look at the whole picture we can clearly see the confusion and what happend here.  I will wait for the business to perform the action offered and, if it does, will consider this complaint resolved.

Regards,[redacted]