Electrical Maintenance Professionals

To whom it may concern, In this particular job, I was contracted by First American Home Warranty to perform a service call on their intermittent outages in the home I determined that the exterior facing subpanel needed to be replaced It was 10" wide by 16" tall The closest sized panel was 12.5" wide and 15" tall I had to cut the metal siding on the side in order to fit the new wider panel Because the panel was 1" shorter, I used the leftover piece of siding and screwed it to the adjacent studs to fill in the 1" gap on top of the panel The sides and bottom of the panel are tight, with no gaps that a simple bead of caulking can't fix Here is where the problem lies with this homeowner: My contract for First American ONLY INCLUDES ELECTRICAL WORK, not sealing up disturbed surfaces that become necessary to perform the electrical work I told the homeowner when he left that "as a courtesy I usually put on the caulking myself, but that some homeowners like to install painted baseboard molding around the new panel as a picture frame, so to speak, to make it look good." The reason this homeowner is upset is that First American does not cover repairs to surfaces due to electrical and plumbing installations It is impossible to replace a flush-mounted panel without causing some interruption of the siding When I was leaving the job, I explained to the homeowner over the phone that I didn't have the necessary half tube of caulking to seal around the panel and around the piece of siding He said he had no problem doing it himself If he would have said this is unacceptable, I would have reminded him right then that this was a courtesy and that warranty companies don't cover sealing up disturbed surfaces The next day, he was ranting about how shoddy it looked, but I explained that I installed it as neatly as possible for the situation He complained stuff had fallen out of his medicine cabinet, but I told him that I had to use an oscillating multi-tool to shave one of the studs in order to fit the new panel inside the wall since it was wider I explained it was very difficult not to disturb the interior wall while doing this, but that since I carefully took my time using the proper tool, his interior bathroom wall was unaffected (and I have to add that the wall is not sheetrock, but a 1/8" piece of plywood- VERY EASY to damage!) How the situation ended: After he insisted that it was not quality work, I advised him to call First American with before and after pictures so that they can determine that I indeed installed the new subpanel as tightly as possible Then I said, "all I really can say at this point is, I hope you have a nice day" After he called First American and didn't get the results he was looking for, he called me back to ask to speak to the owner I said that I am the President of Electrical Maintenance Professionals, and that the buck stops here He said that's all he needed to know I have never had a complaint before, so I don't know where we go from here But I recommend he submit pictures to you so that you can see that I did not leave any gaps that some caulking won't fix Also you will see that some 2" molding will effectively hide the strip of siding across the top of the panel I hope this information is helpful Kind regards, [redacted] Electrical Maintenance Professionals

To
whom it may concern,
I
am not going to address the homeowner’s accusations. I have already stated what happened.
Today
my office set up an appointment with the homeowner to return tomorrow and
install a simple bead of caulking to seal the minor gaps around the new
electrical panel. He stated he wanted to
be present while I installed the caulking to ensure that this issue can be
resolved. As I have stated all along, if
he has any further concerns he must contact his warranty company
I
have learned one valuable lesson from this; I will always carry an extra tube
of caulking on my truck. Even though I
regret asking the homeowner if he wouldn’t mind handling the caulking part, I
remain innocent and forthright since I checked with him over the phone before
leaving his house. When I asked him
if he wouldn’t mind caulking, he did not object. If he had given me any indication of
dissatisfaction, I would have immediately picked up some caulking and performed
this minute task
I
stand by the quality of my work: from
the electrical aspect being in a neat and workmanlike manner, as well as
minimizing any necessary disturbances to surfaces to complete electrical work
Respectfully,
*** ***

Revdex.com:
For the record, it was imperative that the contractor complete the job by sealing the panel to protect from water leaks. As I found out in my discussion with the warranty company, had I performed the caulking and there were any future electrical issues caused by my sealing the panel, I would have voided my warranty coverage. So the contractor in performing due diligence should have never considered asking me to complete the work and void my own warranty.
The contractor was asked by the warranty company to come out and complete the work in the interest of resolving the issue they have done so.  I have reviewed the response made by the business in reference to complaint ID 10050929, and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern,
In this particular job, I was contracted by First American Home Warranty to perform a service call on their intermittent outages in the home.  I determined that the exterior facing subpanel needed to be replaced.  It was 10" wide by 16" tall.  The...

closest sized panel was 12.5" wide and 15" tall.  I had to cut the metal siding on the side in order to fit the new wider panel.  Because the panel was 1" shorter, I used the leftover piece of siding and screwed it to the adjacent studs to fill in the 1" gap on top of the panel.  The sides and bottom of the panel are tight, with no gaps that a simple bead of caulking can't fix.
Here is where the problem lies with this homeowner:
My contract for First American ONLY INCLUDES ELECTRICAL WORK, not sealing up disturbed surfaces that become necessary to perform the electrical work.  I told the homeowner when he left that "as a courtesy I usually put on the caulking myself, but that some homeowners like to install painted baseboard molding around the new panel as a picture frame, so to speak, to make it look good."  The reason this homeowner is upset is that First American does not cover repairs to surfaces due to electrical and plumbing installations.  It is impossible to replace a flush-mounted panel without causing some interruption of the siding.  When I was leaving the job, I explained to the homeowner over the phone that I didn't have the necessary half tube of caulking to seal around the panel and around the piece of siding.  He said he had no problem doing it himself.  If he would have said this is unacceptable, I would have reminded him right then that this was a courtesy and that warranty companies don't cover sealing up disturbed surfaces.  The next day, he was ranting about how shoddy it looked, but I explained that I installed it as neatly as possible for the situation.  He complained stuff had fallen out of his medicine cabinet, but I told him that I had to use an oscillating multi-tool to shave one of the studs in order to fit the new panel inside the wall since it was wider.  I explained it was very difficult not to disturb the interior wall while doing this, but that since I carefully took my time using the proper tool, his interior bathroom wall was unaffected (and I have to add that the wall is not sheetrock, but a 1/8" piece of plywood- VERY EASY to damage!). 
 How the situation ended:
After he insisted that it was not quality work, I advised him to call First American with before and after pictures so that they can determine that I indeed installed the new subpanel as tightly as possible.  Then I said, "all I really can say at this point is, I hope you have a nice day"  After he called First American and didn't get the results he was looking for, he called me back to ask to speak to the owner.  I said that I am the President of Electrical Maintenance Professionals, and that the buck stops here.  He said that's all he needed to know.
I have never had a complaint before, so I don't know where we go from here.  But I recommend he submit pictures to you so that you can see that I did not leave any gaps that some caulking won't fix.  Also you will see that some 2" molding will effectively hide the strip of siding across the top of the panel.
I hope this information is helpful.
Kind regards,
[redacted]
Electrical Maintenance Professionals

Review: Electrician came out to replace main electrical panel on the house and destroyed the siding on the house because he had to cut the hole bigger to fit the new panel in. He left without sealing major gaps left around the panel as a result of his installation. Prior to my seeing the work he called me and implied that there was very little caulking and/or framing to perform to complete the finish work around the panel and even admitted that he did not have enough of the proper caulking to do it himself. He took it upon himself to make the hole bigger to fit the panel he had without consulting with me the customer prior to doing so. The result as I mentioned was a sub-par installation and complete disregard for finishing his work. When he called me back after I left a message of dissatisfaction with the work, he proceeded to tell me (as the customer) that I was wrong and the work was the best possible. Even going so far as to say he would be satisfied with that quality of workmanship on his own home. Workmanship was poor, quality poor and customer service was the worst I've ever experienced.Desired Settlement: I would like to have the finish work completed so that it looks neat and presentable by a professional organization who understands customer service and "satisfying the customer".

Business

Response:

To whom it may concern,

In this particular job, I was contracted by First American Home Warranty to perform a service call on their intermittent outages in the home. I determined that the exterior facing subpanel needed to be replaced. It was 10" wide by 16" tall. The closest sized panel was 12.5" wide and 15" tall. I had to cut the metal siding on the side in order to fit the new wider panel. Because the panel was 1" shorter, I used the leftover piece of siding and screwed it to the adjacent studs to fill in the 1" gap on top of the panel. The sides and bottom of the panel are tight, with no gaps that a simple bead of caulking can't fix.

Here is where the problem lies with this homeowner:

My contract for First American ONLY INCLUDES ELECTRICAL WORK, not sealing up disturbed surfaces that become necessary to perform the electrical work. I told the homeowner when he left that "as a courtesy I usually put on the caulking myself, but that some homeowners like to install painted baseboard molding around the new panel as a picture frame, so to speak, to make it look good." The reason this homeowner is upset is that First American does not cover repairs to surfaces due to electrical and plumbing installations. It is impossible to replace a flush-mounted panel without causing some interruption of the siding. When I was leaving the job, I explained to the homeowner over the phone that I didn't have the necessary half tube of caulking to seal around the panel and around the piece of siding. He said he had no problem doing it himself. If he would have said this is unacceptable, I would have reminded him right then that this was a courtesy and that warranty companies don't cover sealing up disturbed surfaces. The next day, he was ranting about how shoddy it looked, but I explained that I installed it as neatly as possible for the situation. He complained stuff had fallen out of his medicine cabinet, but I told him that I had to use an oscillating multi-tool to shave one of the studs in order to fit the new panel inside the wall since it was wider. I explained it was very difficult not to disturb the interior wall while doing this, but that since I carefully took my time using the proper tool, his interior bathroom wall was unaffected (and I have to add that the wall is not sheetrock, but a 1/8" piece of plywood- VERY EASY to damage!).

How the situation ended:

After he insisted that it was not quality work, I advised him to call First American with before and after pictures so that they can determine that I indeed installed the new subpanel as tightly as possible. Then I said, "all I really can say at this point is, I hope you have a nice day" After he called First American and didn't get the results he was looking for, he called me back to ask to speak to the owner. I said that I am the President of Electrical Maintenance Professionals, and that the buck stops here. He said that's all he needed to know.

I have never had a complaint before, so I don't know where we go from here. But I recommend he submit pictures to you so that you can see that I did not leave any gaps that some caulking won't fix. Also you will see that some 2" molding will effectively hide the strip of siding across the top of the panel.

I hope this information is helpful.

Kind regards,

Electrical Maintenance Professionals

Business

Response:

To

whom it may concern,

I

am not going to address the homeowner’s accusations. I have already stated what happened.

Today

my office set up an appointment with the homeowner to return tomorrow and

install a simple bead of caulking to seal the minor gaps around the new

electrical panel. He stated he wanted to

be present while I installed the caulking to ensure that this issue can be

resolved. As I have stated all along, if

he has any further concerns he must contact his warranty company.

I

have learned one valuable lesson from this; I will always carry an extra tube

of caulking on my truck. Even though I

regret asking the homeowner if he wouldn’t mind handling the caulking part, I

remain innocent and forthright since I checked with him over the phone before

leaving his house. When I asked him

if he wouldn’t mind caulking, he did not object. If he had given me any indication of

dissatisfaction, I would have immediately picked up some caulking and performed

this 5 minute task.

I

stand by the quality of my work: from

the electrical aspect being in a neat and workmanlike manner, as well as

minimizing any necessary disturbances to surfaces to complete electrical work.

Respectfully,

Consumer

Response:

For the record, it was imperative that the contractor complete the job by sealing the panel to protect from water leaks. As I found out in my discussion with the warranty company, had I performed the caulking and there were any future electrical issues caused by my sealing the panel, I would have voided my warranty coverage. So the contractor in performing due diligence should have never considered asking me to complete the work and void my own warranty.

The contractor was asked by the warranty company to come out and complete the work in the interest of resolving the issue they have done so. I have reviewed the response made by the business in reference to complaint ID 10050929, and find that this resolution is satisfactory to me.

Regards,