Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This case is not exclusively about warrantyThe real issue we have with this vendor is the lack of good customer service and the exorbitant service fees we believe they charge every time they are called out to fix the very same problem they should have fixed beforeDuring the previous fix we were told that they have fixed a faulty connection line between the ballast lights that was the cause for the malfunctionLess than months later the very same issue occursThis time when they agreed to send someone out to inspect the problem, we were quoted a fee of $ (refer email trail attached by vendor)The service fee they then topped additionally to the material and repair costs now came to $ - $ more? We tried to rationalise with the vendor but to no availWe feel this vendor is inconsistent, over-priced, has total disregard for good customer service and sub-standard workmanship Regards, [redacted] ***
This is in response to ID [redacted] .We did replace lamps and ballast for some down lights in the show room of [redacted] on 10/11/2014.On May 26, our technician was dispatched to [redacted] at 7:00am to establish if the light fixture with the issue was one of the three that we worked on in October 2014.Our technician established that is was not one of the fixtures that we worked on in October He explained to her that commercial lights require maintenance, lamps and ballast on light fixtures do periodically need to be replaced due to continued use.Attached is a copy of email correspondence between [redacted] , the [redacted] representative, and myself, [redacted] , the Electrical Management Systems, Inc representative.In her email on May 26, at 10:21AM she clearly states the fixture with the issue is “next” to the fixtures that we worked onShe confirmed and agreed that it was not a warranty issue.On May 26, we provided her with a proposal and asked if she would like to proceedShe then asked us to discount our rate on the proposalShe threatened us, saying that she would report us to the Revdex.com if we did not complyAt that point we informed her that we did not conduct business in that manner and that we would like to terminate the business relationshipAs a courtesy, we would cover the cost of the service call on May 26, and not send her a bill and part ways.Clearly, with the attached email provided, this is a complaintWe ask that she cease and desist from making further actuations.Regards, [redacted] ***Electrical Management Systems, IncCC: A [redacted] , A [redacted] ***, [redacted] & ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This case is not exclusively about warrantyThe real issue we have with this vendor is the lack of good customer service and the exorbitant service fees we believe they charge every time they are called out to fix the very same problem they should have fixed beforeDuring the previous fix we were told that they have fixed a faulty connection line between the ballast lights that was the cause for the malfunctionLess than months later the very same issue occursThis time when they agreed to send someone out to inspect the problem, we were quoted a fee of $ (refer email trail attached by vendor)The service fee they then topped additionally to the material and repair costs now came to $ - $ more? We tried to rationalise with the vendor but to no availWe feel this vendor is inconsistent, over-priced, has total disregard for good customer service and sub-standard workmanship Regards, [redacted] ***
This is in response to ID [redacted] .We did replace lamps and ballast for some down lights in the show room of [redacted] on 10/11/2014.On May 26, our technician was dispatched to [redacted] at 7:00am to establish if the light fixture with the issue was one of the three that we worked on in October 2014.Our technician established that is was not one of the fixtures that we worked on in October He explained to her that commercial lights require maintenance, lamps and ballast on light fixtures do periodically need to be replaced due to continued use.Attached is a copy of email correspondence between [redacted] , the [redacted] representative, and myself, [redacted] , the Electrical Management Systems, Inc representative.In her email on May 26, at 10:21AM she clearly states the fixture with the issue is “next” to the fixtures that we worked onShe confirmed and agreed that it was not a warranty issue.On May 26, we provided her with a proposal and asked if she would like to proceedShe then asked us to discount our rate on the proposalShe threatened us, saying that she would report us to the Revdex.com if we did not complyAt that point we informed her that we did not conduct business in that manner and that we would like to terminate the business relationshipAs a courtesy, we would cover the cost of the service call on May 26, and not send her a bill and part ways.Clearly, with the attached email provided, this is a complaintWe ask that she cease and desist from making further actuations.Regards, [redacted] ***Electrical Management Systems, IncCC: A [redacted] , A [redacted] ***, [redacted] & ***