Electronic Babin International

? I HAVE SPOKEN TO SENSATIONNEL AND I HAVE EMAILED THEM, EXPLAINING MY ISSUES WITH THE HAIR I PURCHASED FROM? [redacted] I DID IF FACT PURCHASE HUMAN HAIR IN LATE OCTOBER AND A WEEK LATER IN NOVEMBER OF I DID NOT HAVE THE HAIR WEAVED IN MY HEAD UNTIL MID-JANTHERE IS RECORDED CONVERSATIONS WITH [redacted] AND MYSELF, EXPLAINING THESE DETAILSMY EXPLANATION HAS NOT WAIVER.? AFTER SPEAKING WITH A SUPERVISOR AT [redacted] ABOUT THIS PARTICULAR BRAND:? SENSATIONNEL 100% REMY HUMAN WEAVE GODDESS REMI YAKI WEAVE, THEY TOO ARE SHOCKED THAT SENSATIONNEL'S RESPONSE WAS,“First of all, according to the information you provided to us, dates don’t meet the requirements to qualify for a replacement, since? “Hair should not be worn more than weeks”“? THE MANAGEMENT TEAM AT? [redacted] ? AGREES WITH MEHUMAN HAIR IS MEANT TO LAST A LOT LONGER THAN WEEKSTHIS HAIR IS VERY COSTLYHUMAN HAIR DOES NOT MAT UP LIKE WIRE AND SHEDS.? I HAVE SAVED EMAILS IF YOU NEED ME TO FORWARD THEM TO YOU, TO SHARE THE DISMAY THAT? [redacted] ? SHARE WITH MEBY THE WAY, THIS HAIR HAD COME HIGHLY RECOMMENDEDSO OUR THOUGHTS ARE PERHAPS IT WAS A BAD BATCH OR MIS LABELED OR SIMPLE TOO OLD AND EXPOSEDI CANNOT EXPLAINALL I HAVE ARE MY RESULTS OF HAIR THAT LOOKS LIKE DON KING!IN ALL FAIRNESS I AM ASKING FOR ½ BACK OF WHAT I SPENT WITH? [redacted] WHEN I PURCHASED SENSATIONNEL’S PRODUCT.? $93.87.? THANK YOU FOR HEARING MY CASE.Regards, [redacted] ***

We received your message and we sincerely regret that you had to deal with this kind of problemOne of our top priorities this year is customer satisfaction and when our valued customers express discontentment over our productsWe want to remedy the situation in the best way possibleFor your
reference, please submit your inquiry through our website for a faster and prompt assistanceThank you*** Regarding the BUMP 8” that you purchased, you have stated that there was length problemIt’s our desire to provide all of our consumers with a pleasant experienceDespite mass production of our products, rarely a defective item gets sold; therefore, we will inform our manufacturer about your experience and tell them to pay more attention to the item qualityPlease kindly be advised that our company does not allow any type of cash reimbursement; however, we do exchange with same products upon inspection of returning items In case you are not satisfied with the quality of our products, please kindly find attached “Customer Service Return Form” that must be sent along with ‘defective’ product, original packaging, proof of purchase and required informationPlease read carefully our policy and fill out this form completelyKeep in mind that incomplete forms will not be processed For your reference, “defective” products must be inspected by an R&D member in order to find the root of the problem and inform our manufacturersRest assured that as soon as we receive all required information, we will contact you and will try to solve this inconvenience in the best way possibleWhen dealing with product related issues and customer complaints, our company policy is to ask for the proof of purchase such as the original receipt with date of purchase, beauty supply store name and address, and the specific brand, style name, length and color You must provide the following information in order for us to process your complaint- Please send us the copy of the original receipt with date of purchase(FAX, email with Scanned copy, or mail) - Beauty supply store name and address - Please provide the specific brand, style name, length and color Once again, we apologize for your unpleasant experience and we sincerely appreciate your continuous support of Sensationnel Best regards, Sensationnel Staff

We received Ms*** message and we sincerely regret that you had to deal with this kind of problemOne of our top priorities this year is customer satisfaction and when our valued customers express discontentment over our products.We want to remedy the situation in the best way
possible. However, we received the 1st e-mail on 2/10/16, we replied the same dayOn the email it was stated that products were bought on October & November 2015, and the product was used for a month. First of all, according to the information you provided to us, dates don’t meet the requirements to qualify for a replacement, since “Hair should not be worn more than weeks”. Therefore, as we emailed you on Feb 11, we are regretful to inform you that we can’t process your complaintPlease understand that we must process according to our Company’s policy. Once again, we apologize for any inconvenience we caused, and if there are any concerns or advices, please do not hesitate to contact us With your help, our company is able to maintain our high quality standard.Thank you for your attention

We received your message and we sincerely regret that you had to deal with this kind of problemOne of our top priorities this year is customer satisfaction and when our valued customers express discontentment over our productsWe want to remedy the situation in the best way possibleFor your
reference, please submit your inquiry through our website for a faster and prompt assistanceThank you*** Regarding the BUMP 8” that you purchased, you have stated that there was length problemIt’s our desire to provide all of our consumers with a pleasant experienceDespite mass production of our products, rarely a defective item gets sold; therefore, we will inform our manufacturer about your experience and tell them to pay more attention to the item qualityPlease kindly be advised that our company does not allow any type of cash reimbursement; however, we do exchange with same products upon inspection of returning items In case you are not satisfied with the quality of our products, please kindly find attached “Customer Service Return Form” that must be sent along with ‘defective’ product, original packaging, proof of purchase and required informationPlease read carefully our policy and fill out this form completelyKeep in mind that incomplete forms will not be processed For your reference, “defective” products must be inspected by an R&D member in order to find the root of the problem and inform our manufacturersRest assured that as soon as we receive all required information, we will contact you and will try to solve this inconvenience in the best way possibleWhen dealing with product related issues and customer complaints, our company policy is to ask for the proof of purchase such as the original receipt with date of purchase, beauty supply store name and address, and the specific brand, style name, length and colorYou must provide the following information in order for us to process your complaint- Please send us the copy of the original receipt with date of purchase(FAX, email with Scanned copy, or mail) - Beauty supply store name and address - Please provide the specific brand, style name, length and color Once again, we apologize for your unpleasant experience and we sincerely appreciate your continuous support of Sensationnel Best regards, Sensationnel Staff

We received Ms*** message and we sincerely regret that you had to deal with this kind of problemOne of our top priorities this year is customer satisfaction and when our valued customers express discontentment over our products.We want to remedy the situation in the best way
possible. However, we received the 1st e-mail on 2/10/16, we replied the same dayOn the email it was stated that products were bought on October & November 2015, and the product was used for a month. First of all, according to the information you provided to us, dates don’t meet the requirements to qualify for a replacement, since “Hair should not be worn more than weeks”. Therefore, as we emailed you on Feb 11, we are regretful to inform you that we can’t process your complaintPlease understand that we must process according to our Company’s policy. Once again, we apologize for any inconvenience we caused, and if there are any concerns or advices, please do not hesitate to contact us With your help, our company is able to maintain our high quality standard.Thank you for your attention

As you mentioned before, We have decided to re-open Ms***'s case.We would like to request Ms*** to contact r*** with Revdex.com case number as soon as possibleToday I informed RD that Ms*** will contact themFeel free to contact them via *** Ms***'s Revdex.com case number is Complaint ID *** Thank you for your attention

? I HAVE SPOKEN TO SENSATIONNEL AND I HAVE EMAILED THEM, EXPLAINING MY ISSUES WITH THE HAIR I PURCHASED FROM? *** I DID IF FACT PURCHASE HUMAN HAIR IN LATE OCTOBER AND A WEEK LATER IN NOVEMBER OF I DID NOT HAVE THE HAIR WEAVED IN MY HEAD UNTIL MID-JANTHERE IS RECORDED CONVERSATIONS WITH *** AND MYSELF, EXPLAINING THESE DETAILSMY EXPLANATION HAS NOT WAIVER.? AFTER SPEAKING WITH A SUPERVISOR AT *** ABOUT THIS PARTICULAR BRAND:? SENSATIONNEL 100% REMY HUMAN WEAVE GODDESS REMI YAKI WEAVE, THEY TOO ARE SHOCKED THAT SENSATIONNEL'S RESPONSE WAS,“First of all, according to the information you provided to us, dates don’t meet the requirements to qualify for a replacement, since? “Hair should not be worn more than weeks”“? THE MANAGEMENT TEAM AT? ***? AGREES WITH MEHUMAN HAIR IS MEANT TO LAST A LOT LONGER THAN WEEKSTHIS HAIR IS VERY COSTLYHUMAN HAIR DOES NOT MAT UP LIKE WIRE AND SHEDS.? I HAVE SAVED EMAILS IF YOU NEED ME TO FORWARD THEM TO YOU, TO SHARE THE DISMAY THAT? ***? SHARE WITH MEBY THE WAY, THIS HAIR HAD COME HIGHLY RECOMMENDEDSO OUR THOUGHTS ARE PERHAPS IT WAS A BAD BATCH OR MIS LABELED OR SIMPLE TOO OLD AND EXPOSEDI CANNOT EXPLAINALL I HAVE ARE MY RESULTS OF HAIR THAT LOOKS LIKE DON KING!IN ALL FAIRNESS I AM ASKING FOR ½ BACK OF WHAT I SPENT WITH? ***WHEN I PURCHASED SENSATIONNEL’S PRODUCT.? $93.87.? THANK YOU FOR HEARING MY CASE.Regards,*** ***

As you mentioned before,? We have decided to re-open Ms***'s case.We would like to request Ms*** to contact r*** with Revdex.com case number as soon as possibleToday I informed RD that Ms*** will contact themFeel free to contact them via *** ? Ms***'s Revdex.com case number is Complaint ID ***? Thank you for your attention.? ?

I HAVE SPOKEN TO SENSATIONNEL AND I HAVE EMAILED THEM, EXPLAINING MY ISSUES WITH THE HAIR I PURCHASED FROM [redacted] I DID IF FACT PURCHASE HUMAN HAIR IN LATE OCTOBER AND A WEEK LATER IN NOVEMBER OF 2015. I DID NOT HAVE THE HAIR WEAVED IN MY HEAD UNTIL MID-JAN. THERE IS RECORDED CONVERSATIONS WITH [redacted] AND MYSELF, EXPLAINING THESE DETAILS. MY EXPLANATION HAS NOT WAIVER. AFTER SPEAKING WITH A SUPERVISOR AT [redacted] ABOUT THIS PARTICULAR BRAND:  SENSATIONNEL 100% REMY HUMAN WEAVE GODDESS REMI YAKI WEAVE, THEY TOO ARE SHOCKED THAT SENSATIONNEL'S RESPONSE WAS,“First of all, according to the information you provided to us, dates don’t meet the requirements to qualify for a replacement, since “Hair should not be worn more than 2 weeks”. “ THE MANAGEMENT TEAM AT [redacted] AGREES WITH ME. HUMAN HAIR IS MEANT TO LAST A LOT LONGER THAN 2 WEEKS. THIS HAIR IS VERY COSTLY. HUMAN HAIR DOES NOT MAT UP LIKE WIRE AND SHEDS. I HAVE SAVED EMAILS IF YOU NEED ME TO FORWARD THEM TO YOU, TO SHARE THE DISMAY THAT [redacted] SHARE WITH ME. BY THE WAY, THIS HAIR HAD COME HIGHLY RECOMMENDED. SO OUR THOUGHTS ARE PERHAPS IT WAS A BAD BATCH OR MIS LABELED OR SIMPLE TOO OLD AND EXPOSED. I CANNOT EXPLAIN. ALL I HAVE ARE MY RESULTS OF HAIR THAT LOOKS LIKE DON KING!IN ALL FAIRNESS I AM ASKING FOR ½ BACK OF WHAT I SPENT WITH [redacted]WHEN I PURCHASED SENSATIONNEL’S PRODUCT. $93.87. THANK YOU FOR HEARING MY CASE.Regards,[redacted]