Electronic Commerce

FEES OVERCHARGED:
Electronic Commerce LLC is a thief. They over charged us every month for non-sensed fees. In only a month, we were charge almost 300USD to just run the merchant gateway with them. Associating with other fees, we were also charged by percentage and other extra fee as well.
At first, they explained to us the the monthly fee was only $9.95 to maintain the gateway. Now they took from us hundreds of dollar just in 3 months.
CUSTOMER SERVICE:
We called them many times without any response. They rarely pick up their Customer Service phone number. They are irresponsible and not responsive.
PCI Compliance:
We paid the annual fee for PCI Compliance and they never give us any certificate. When we requested one, they promised to send us within 24 hours. They never did, it has been a week now. We tried to call them, no one pick up the phone.
I do not recommend any one to use their service or you will loose all your money from the incoming transaction. They will deduct it through your charges from clients or they will charge directly to your bank. Be careful !

FEES OVERCHARGED:

Electronic Commerce LLC is a thief. They over charged us every month for non-sensed fees. In only a month, we were charge almost 300USD to just run the merchant gateway with them. Associating with other fees, we were also charged by percentage and other extra fee as well.

At first, they explained to us the the monthly fee was only $9.95 to maintain the gateway. Now they took from us hundreds of dollar just in 3 months.

CUSTOMER SERVICE:

We called them many times without any response. They rarely pick up their Customer Service phone number. They are irresponsible and not responsive.

PCI Compliance:

We paid the annual fee for PCI Compliance and they never give us any certificate. When we requested one, they promised to send us within 24 hours. They never did, it has been a week now. We tried to call them, no one pick up the phone.

I do not recommend any one to use their service or you will loose all your money from the incoming transaction. They will deduct it through your charges from clients or they will charge directly to your bank. Be careful !

Review: I was charged for a service in which I did not receive, I did not sign nor give permission for this company to withdrawal from my bank account. I was lead to believe per a phone call they were my current merchant processing company and I scheduled a meeting with Bella (NO last name known) to adjust my rates. After handing over my personal information along with a voided check did I still not know the company in which Bella is running was not my current merchant processing company. I was charged $100 for unknown reasons, and 55.14 was also withdrawn. I have not received an answer from the number I have of Bella and when I call the 1-800 # all I get is her rude husband, in which he is trying to disguise his voice in every way. He is behind all the fraudulent activity. This company is a fraud and is practicing fraudulent activity not to mention taking advantage of honest people.Desired Settlement: $155.14