Electronic Kings

I took my tv for repair on Feb 17, I was told it wouldn't take more then 1-to diagnose then fix Over the past few weeks I was promised call backs ranging from 5-times from techs & customer reps never received any at all to check progress on my television When I called about a week after leaving my item then voiced the tech ordered wrong item, I then asked okay did you guys order a replacement the guy never knew the progress on my tv I've contacted them last week in person which I have done multiple times despite living hours away from their location Upon contacting them this week I advised the rep I was upset since I just went yesterday 3/10/and the rep Cesar promised a early callback to update myself on progress he voiced he had to talk with tech to see and voiced to callback Upon calling back nobody answered I called again, got a tech male (guessing the owner) he was extremely rude and voiced it wasn't their fault He voiced we reordered the motherboard and its the wrong part again I said you have to be kidding me In my head I am thinking these guys are the techs yet they can't even order a right part two times nor give me updates or anything The tech/owner was extremely rude said come pick up your item were are going to put it back together and pick it up today despite wasting my time for almost a month and no tv fixed and half deposit given He hung up on myself during phone call From what I've seen this location and business hasn't only done this to myself from seeing other customers complaining while I am present about dissatisfaction with their service and products I would strongly advise you to do business elsewhere, and if you do business here good luck Very rude unprofessional crew, I am positive they are not going to last much longer!

per your receipt it states the policyits in black and white.and we have sold thousands of units and after looking at your unit and taking it apart it is from abuse , not a manufacturer defectit is from running it into somethingpercent of the time we do not warranty this when it happensit would be the same a s dropping a television and breaking it and wanting a new one backBecause of our great customer service we will work on your unit when it comes up in its turn in quethere is no refund that can be made due to the fact that its damagedPER THE RECEIPT REQUIREMENTS STATED.we will repair your board free of chargerespectfullyelectronic Kings

THERE IS COMPLAINT HERE BUT THERE ISNT A RECEIPT ATTACHED.ALSO IN THE REPAIR LOG THIS NAME DOESNT COME UPwe have a policy of days of returnand we have a specific policy of day warranty on balance board purchasesWE STATE NO RETURNS ON SCRATCHED AND DAMAGED BALANCE BOARDSif its scratched it is non returnable but it still falls under warranty.there is no timetable on warranty repairsthere is a line of customers that get items repaired and they get fixed in the order they are receivedOur company sold over balance boards for the holidays and we take pride on customer serviceWE CAN NOT promise you a specific date on when these items will be fixedthey are in line and will be dealt with in that order.OUR POLICY IS OUR POLICY.but we need to see your receipt first and foremost

Complaint: ***
I am rejecting this response because:
We are now going on weeks that the company has had the board to repair and notify me of the problem. I have yet to receive a personal phone call to explain what they say they found. First of all the board was not abused. My son had minimal use of the board (just days of usage). Upon plugging in the board after the battery died, the board did not start again. We are lucky the board didn't catch on fire as others have been reported doing. My son loved his board and took care of it and was very unhappy when it stopped working and now he's been without it for weeks now. We have called up there several times inquiring on the status, but we are quickly put off and told it's on the list to get worked on. I believe if this is such a good company, why not be communicative with us and give us an update and/or notify us of the status of the repair. We had to find out through this communication that they had even started working on it and their analysis of the problem. What's scary and upsetting is that this board has a day warranty and the company has had possession of it for 1/of the warranty. This is not good customer service at all. They refer to the board as a TV and if dropped gets ruined. I understand that, but my son didn't abuse the board, he didn't have it long enough or use it long enough to abuse it. He is and takes good care of his things, especially since HE paid for the majority of it. How devastating is it to pay for an item you so longed for and it stop working immediately and then to be without it for almost weeks now. At this point in time and with all the dangers being reported with boards we no longer want this and no longer want to deal with this company. My fear is that what if and when this stops working again - we'll be without his board for another weeks. That is not acceptable. From the get go I had confidence in this company, with their product but I no longer do and will tell others of the problems we've encountered. I normally am not one to complain, but this problem has gone on too long and the company had done a lousy job of customer service. We just get putting off and my son has lost out on enjoying a gift he bought himself. I can't see what the problem is in refunding the money to one customer due to the time frame they've had it and the headaches it's caused us the numerous times we call for an update only to be put off. I am fearful of future problems of this board and having to deal with the company again if necessary.
Thank you,
*** ***/*** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:We are now going on weeks that the company has had the board to repair and notify me of the problem. I have yet to receive a personal phone call to explain what they say they found. First of all the board was not abused. My son had minimal use of the board (just days of usage). Upon plugging in the board after the battery died, the board did not start again. We are lucky the board didn't catch on fire as others have been reported doing. My son loved his board and took care of it and was very unhappy when it stopped working and now he's been without it for weeks now. We have called up there several times inquiring on the status, but we are quickly put off and told it's on the list to get worked on. I believe if this is such a good company, why not be communicative with us and give us an update and/or notify us of the status of the repair. We had to find out through this communication that they had even started working on it and their analysis of the problem. What's scary and upsetting is that this board has a day warranty and the company has had possession of it for 1/of the warranty. This is not good customer service at all. They refer to the board as a TV and if dropped gets ruined. I understand that, but my son didn't abuse the board, he didn't have it long enough or use it long enough to abuse it. He is and takes good care of his things, especially since HE paid for the majority of it. How devastating is it to pay for an item you so longed for and it stop working immediately and then to be without it for almost weeks now. At this point in time and with all the dangers being reported with boards we no longer want this and no longer want to deal with this company. My fear is that what if and when this stops working again - we'll be without his board for another weeks. That is not acceptable. From the get go I had confidence in this company, with their product but I no longer do and will tell others of the problems we've encountered. I normally am not one to complain, but this problem has gone on too long and the company had done a lousy job of customer service. We just get putting off and my son has lost out on enjoying a gift he bought himself. I can't see what the problem is in refunding the money to one customer due to the time frame they've had it and the headaches it's caused us the numerous times we call for an update only to be put off. I am fearful of future problems of this board and having to deal with the company again if necessary. Thank you,*** ***/*** ***
Regards,
*** ***

per your receipt it states the policyits in black and whiteand we have sold thousands of units and after looking at your unit and taking it apart it is from abuse , not a manufacturer defectit is from running it into somethingpercent of the time we do not warranty this when it happensit would be the same a s dropping a television and breaking it and wanting a new one backBecause of our great customer service we will work on your unit when it comes up in its turn in quethere is no refund that can be made due to the fact that its damagedPER THE RECEIPT REQUIREMENTS STATEDwe will repair your board free of charge
respectfully
electronic Kings

Complaint: [redacted]
I am rejecting this response because:I believe purchasing a product for this amount of money warrants a replacement regardless of minor scratches after less than a week of owning and using.  If there are over 200 boards in repair that must mean something, that perhaps there is a serious problem with these boards.  An item that costs this much money shouldn't break down after a few days.  What adds to the frustration is that my son has been dying to have one of these since before Christmas.  He gathered all his Christmas money and we went in a few days after Christmas to purchase (12/27/15) and to have it stop working after 3 days isn't good.  We were told the board would be repaired and returned within 2-3 days, a week at the most.  With each inquiry on the status of the board we were told it was on a "rush" list and the date keeps changing.  We are now coming up to 3 weeks and still no board.  This isn't fair to a consumer who has paid so much money for a product that we hadn't even owned less than a week.My apologies for not mentioning the name the board would be under since I was submitting the complaint for my step son.  The board is under, [redacted] Gaytan.  The product was purchased with [redacted]'s cash ($400) and the balance from his mother, [redacted] ($141.24)We were never told during the initial purchase that there was only a "store credit" policy for returns.  All we were told is that there was a 90 warranty on the product in case the item ever needed repair, but that their boards were better than the others and they weren't having any problems with theirs.  That a few have been brought back for repair but that was due to excessive usage and failing to comply with the initial instructions.  We were instructed upon purchase to let the board run completely until the battery died and to run it on the carpet, which he did.  We were then instructed to charge it completely and to unplug when done, which he did.  [redacted] then ran it around the apartment complex for only a few minutes a day. We were also told that all repairs were done "in-house" and don't need to be sent out like other places and that if an item needed to be repaired it would only take a few days.  I believe due to the nature of the problem/the board stop working after 3 days, the dangers of these boards and new recalls coming out and the time frame the company has kept the board and broken promises and different responses as to when we'd get the board back at this time we'd just like our money back.  Regards,
[redacted]

THERE IS COMPLAINT HERE BUT THERE ISNT A RECEIPT ATTACHED.ALSO IN THE REPAIR LOG THIS NAME DOESNT COME UPwe have a policy of 14 days of returnand we  have a specific policy of 90 day warranty on balance board purchases. WE STATE NO RETURNS ON SCRATCHED AND DAMAGED BALANCE BOARDSif its scratched...

it is non returnable but it still falls under warranty.there is no timetable on warranty repairs. there is a line of customers that get items repaired and they get fixed in the order they are received. Our company sold over 2000 balance boards for the holidays and we take pride on customer service. WE CAN NOT promise you a specific date on when these items will be fixed. they are in line and will be dealt with in that order.OUR POLICY IS OUR POLICY.but we need to see your receipt first and foremost

THERE IS COMPLAINT HERE BUT THERE ISNT A RECEIPT ATTACHED.
ALSO IN THE REPAIR LOG THIS NAME DOESNT COME UP
we have a policy of 14 days of return
and we  have a specific policy of 90 day warranty on balance board purchases. WE STATE NO RETURNS ON SCRATCHED AND DAMAGED...

BALANCE BOARDSif its scratched it is non returnable but it still falls under warranty.
there is no timetable on warranty repairs. there is a line of customers that get items repaired and they get fixed in the order they are received. Our company sold over 2000 balance boards for the holidays and we take pride on customer service. WE CAN NOT promise you a specific date on when these items will be fixed. they are in line and will be dealt with in that order.
OUR POLICY IS OUR POLICY.
but we need to see your receipt first and foremost

Complaint: [redacted]
I am rejecting this response because:
I believe purchasing a product for this amount of money warrants a replacement regardless of minor scratches after less than a week of owning and using.  If there are over 200 boards in repair that must mean something, that perhaps there is a serious problem with these boards.  An item that costs this much money shouldn't break down after a few days.  What adds to the frustration is that my son has been dying to have one of these since before Christmas.  He gathered all his Christmas money and we went in a few days after Christmas to purchase (12/27/15) and to have it stop working after 3 days isn't good.  We were told the board would be repaired and returned within 2-3 days, a week at the most.  With each inquiry on the status of the board we were told it was on a "rush" list and the date keeps changing.  We are now coming up to 3 weeks and still no board.  This isn't fair to a consumer who has paid so much money for a product that we hadn't even owned less than a week.
My apologies for not mentioning the name the board would be under since I was submitting the complaint for my step son.  The board is under, [redacted] Gaytan.  The product was purchased with [redacted]'s cash ($400) and the balance from his mother, [redacted] ($141.24)We were never told during the initial purchase that there was only a "store credit" policy for returns.  All we were told is that there was a 90 warranty on the product in case the item ever needed repair, but that their boards were better than the others and they weren't having any problems with theirs.  That a few have been brought back for repair but that was due to excessive usage and failing to comply with the initial instructions.  We were instructed upon purchase to let the board run completely until the battery died and to run it on the carpet, which he did.  We were then instructed to charge it completely and to unplug when done, which he did.  [redacted] then ran it around the apartment complex for only a few minutes a day. We were also told that all repairs were done "in-house" and don't need to be sent out like other places and that if an item needed to be repaired it would only take a few days. 
I believe due to the nature of the problem/the board stop working after 3 days, the dangers of these boards and new recalls coming out and the time frame the company has kept the board and broken promises and different responses as to when we'd get the board back at this time we'd just like our money back. 
Regards,
[redacted]

I took my tv for repair on Feb 17, 2016 I was told it wouldn't take more then 1-2 to diagnose then fix. Over the past few weeks I was promised call backs ranging from 5-10 times from techs & customer reps never received any at all to check progress on my television. When I called about a week after leaving my item then voiced the tech ordered wrong item, I then asked okay did you guys order a replacement the guy never knew the progress on my tv. I've contacted them last week in person which I have done multiple times despite living 2 hours away from their location. Upon contacting them this week I advised the rep I was upset since I just went yesterday 3/10/16 and the rep Cesar promised a early callback to update myself on progress he voiced he had to talk with tech to see and voiced to callback. Upon calling back nobody answered I called again, got a tech male (guessing the owner) he was extremely rude and voiced it wasn't their fault. He voiced we reordered the motherboard and its the wrong part again I said you have to be kidding me. In my head I am thinking these guys are the techs yet they can't even order a right part two times nor give me updates or anything. The tech/owner was extremely rude said come pick up your item were are going to put it back together and pick it up today despite wasting my time for almost a month and no tv fixed and half deposit given. He hung up on myself during phone call. From what I've seen this location and business hasn't only done this to myself from seeing other customers complaining while I am present about dissatisfaction with their service and products. I would strongly advise you to do business elsewhere, and if you do business here good luck. Very rude unprofessional crew, I am positive they are not going to last much longer!

per your receipt it states the policy. its in black and white.and we have sold thousands of units and after looking at your unit and taking it apart it is from abuse , not a manufacturer defect. it is from running it into something. 99 percent of the time we do not warranty this when it happens. it would be the same a s dropping a television and breaking it and wanting a new one back. Because of our great customer service we will work on your unit when it comes up in its turn in que. there is no refund that can be made due to the fact that its damaged. PER THE RECEIPT REQUIREMENTS STATED.we will repair your board free of charge. respectfullyelectronic Kings