Electronic Listing Association

HiHello,I’m not sure what more information you requireThe original complaint clearly stated that you did not order the serviceWe have provided you with proof that your employee did request an invoice to be mailed out for services being renderedPlease understand that typically we receive payment up front for our services and we extended credit terms and mailed out an invoice only per your employees request as she claimed to have authority to do soWe are certain that we can find a reasonable solution to help as it is clear that your employee overstepped her authorityWe remain willing to find a solution that works for all parties and encourage you to contact our offices at your earliest convienienceWarm regardsMatthew A [redacted] Client Relations###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My employee never said she was authorized to make decisions for the company as with any other company any authorization needs to be done through corporate office or a manager and also in writing I never requested the services of this company and the scam they have as many others is to call stores and say that they want to verify information about the company and that is how they get you Since there is no writing authorization from me or anyone authorized to make decisions in this company the "invoice" will not be paid
I have heard at least more cases with se same complaints from the same company trying to scam All the information they have from my company was found on our website *** When the "invoice" was sent it was sent to the email [email protected] which is the one we provide only to customers in our website and the one we use for corporate information or invoices is completely different this is also how we can show this is a scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear [redacted],I'm very sorry for the confusion regarding this account.  The order was not placed by yourself but by [redacted] who claimed to have authority to purchase for your business.  I do understand that your employee may be stating that they did not give authorization and this...

situation is unfortunate.  If you would like a copy of the agreement, please contact our offices so that we can provide validation for you.  If [redacted] has overstepped her authority as your letter would seem to indicate, then we will do whatever we can to help within our terms of service.  Please contact our offices at your earliest convenience so that we may assist you and find a resolution that works for all involved. Warm regards, Matthew A[redacted]Client relations###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I called the company and actually got a recording but the sales person you could barely understand what he is saying really bad quality call as a couple of times my employee asked him to repeat because couldn't understand.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

HiHello,I’m not sure what more information you require. The original complaint clearly stated that you did not order the service. We have provided you with proof that your employee did request an invoice to be mailed out for services being rendered. Please understand that typically we receive payment up front for our services and we extended credit terms and mailed out an invoice only per your employees request as she claimed to have authority to do so. We are certain that we can find a reasonable solution to help as it is clear that your employee overstepped her authority. We remain willing to find a solution that works for all parties and encourage you to contact our offices at your earliest convienience. Warm regardsMatthew A[redacted]Client Relations###-###-####