Electronic Merchant Systems

June 17, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention department.  This letter is to confirm that the processing account for [redacted]...

[redacted] has been cancelled without penalty or early termination fee.  We have also calculated a refund and issued a call tag for the equipment.  We look forward to continue doing business with you on your remaining account.  I would like to apologize for any inconvenience this may have caused.  Please let me know if you have any questions or require any additional information. At this time, EMS will consider this matter closed.Sincerely,Jon ** B[redacted]Director of Client Services800-[redacted]

June 7, 2016[redacted]
Dayton, OH 45406Re: Revdex.com Claim [redacted]Dear Ms. [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention department. Thisletter is to confirm your EMS merchant processing account was cancelled without penalty...

orearly termination fee. EMS has also processed a refund in the amount of $174.00 representingMarch and April fees, per your desired settlement. I would like to apologize for anyinconvenience this may have caused.At this time, EMS will consider this matter closed. Please let me know if you have any otherquestions or concerns.Sincerely,Jon C. B[redacted]Director of Client Service800-615- 1330 x2882

This response from the business was received via email by ** at Revdex.com.May 5, 2017[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to speak with me.  As the result of our conversation, we now have your...

monthly volume parameter in place.  We have also released all monies that were previously held.  As I stated to you, EMS will continue to work with you and I appreciate your decision to continue your processing service with EMS. Going forward, please do not hesitate to contact our help desk for assistance.   At this time, EMS will consider this matter resolved.Sincerely,Jon [redacted]

June 8, 2016[redacted]Re: Revdex.com Claim [redacted]Dear Mr. [redacted],Thank you for taking the time to speak with Delmeta C[redacted] in our Risk department. Thisletter is to confirm that all monies held have been released to you. I would like...

to apologize forany inconvenience or frustration caused due to our procedures for newly opened accounts. Ihope you can appreciate the verification steps involved to protect both our merchants and EMS.When accepting on-line applications, there is significant fraud potential. Because of that, EMSmust ensure we are doing everything possible to mitigate the risk involved when acceptingcredit cards.At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service800-615- 1330 x2882

April 8, 2016Choosem HelpcomBrian Muir2647 Gateway Rd. STE 105-540Carlsbad, CA 92008Re:  Revdex.com Claim 11298597Dear Mr. Muir,Thank you for taking the time to speak with Stacy Smith in our Retention department.  This letter is to confirm that your EMS processing accounts have been closed...

without penalty or early termination fee.  I would like to apologize for any inconvenience this may have caused.  Please let me know if you have any additional questions or concerns. At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]iDirector of Client Service 800-615-1330 x2882

electronic merchant   systems October 6, 2017 [redacted] 
Re: Revdex.com Claim [redacted] Dear Ms. [redacted], As the result of a Tax Identification Number mismatch on your merchant...

processing account, some of your funds were diverted by the [redacted] creating a backup withholding situation. Thank you for taking the time to work with Marion U[redacted] on our Help Desk to rectify the situation. By the documentation you have provided, your account has been updated and is no longer subject to the withholding mandate. Thank you again for your continued business. At this time, EMS will consider the matter resolved. Sincerely, Jon *. B[redacted] Director of Client Services [redacted]

November 16, 2015[redacted]Re:  Revdex.com Claim [redacted],We have attempted to reach you by phone, but were unsuccessful.  This letter is to confirm that First Hudson Leasing will waive your lease payments for the months...

of November and December of 2015 per your desired settlement.  We look forward to your continued business. At this time, EMS will consider this matter closed.  Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 16, 2017
[redacted]
[redacted]
[redacted]
[redacted]
Re: Revdex.com Claim [redacted]
Dear Mr. [redacted],
Thank you for taking the time to speak to Stacy Smith in our Retention department. This letter is...

to confirm that your EMS account has been closed without penalty or early termination fee. I would like to apologize for any inconvenience this may have caused.
At this time, EMS will consider the matter resolved.
Sincerely,
Jon C. B[redacted]
Director of Client Services
800-615-1330 x2882

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 12, 2016[redacted]Re:  Revdex.com Claim 10995783Dear [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention department.  I would like to apologize for all of the confusion around trying...

to add a second merchant processing account.  EMS mishandled the request thinking it was a duplicate deal and not a new account.  With that being said, we understand that you established a relationship with another company.  Again, I apologize for the inconvenience. At this time, EMS will consider this matter closed.  Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-[redacted]

February 23, 2016Evelyn’s Furniture & More[redacted]
Re:  Revdex.com Claim [redacted]Dear Ms. [redacted],This letter is to confirm that your EMS processing account has been closed.  An attempt to collect month end fees was made, but the ACH item was returned,...

as we had an invalid account number to debit. Therefore no monies were collected or a refund required.  I would like to apologize for any inconvenience this may have caused.  Please let me know if you have any additional questions or concerns. At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service 800-615-1330 x2882

September 30, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to speak with [redacted] in our Retention Department. This  letter is to confirm that your EMS processing account will be cancelled on your...

October 20, 2015 anniversary date, per your request.  I would like to apologize for any inconvenience this may have caused.Please let me know if you have any additional questions or concerns.  At this time, EMS will consider this matter closed.Sincerely,Jon *. B[redacted]Director of Client Service 800-615-1330 [redacted]

electronic merchant systems June 15, 2017 Jennifer C[redacted] Re: Revdex.com Complaint [redacted] Dear Ms. C[redacted] Stacy S[redacted], from our Retention Department, has made multiple attempts to speak with you to address...

your concerns without success.In your complaint, you stated you have made attempts to cancel different products and services. However, our records indicate we have not had any communication with you since May of 2016. I am confused, as many of these services are monthly services that can be cancelled anytime, but our records indicate no cancellation attempt was ever made. You also continue to transact on your account as recent as yesterday. You stated that you were unaware of your lease with [redacted], although this agreement has been in place for over two years for your gift card service, which includes your processing equipment. Please find copies of your signed and executed agreements for your records and please let us know when you are available to discuss your concerns. I look forward to hearing from you Sincerely, Jon *. B[redacted] Director of Client Services [redacted]

May 20, 2016Paul L[redacted]VapeSales.com8124 Kayak WayBlaine, WA 98230Re: Revdex.com Claim [redacted]Dear Mr. [redacted],Thank you for taking the time to speak with Stacy S[redacted] in our Retention department. Thisletter is to confirm that your EMS processing account has been closed without penalty or earlytermination...

fee. I would like to apologize for any inconvenience this may have caused.At this time, EMS will consider this matter closed.Sincerely,Jon C. B[redacted]Director of Client Service800-615- 1330 x2882

October 28, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to speak with me.  This letter is to confirm that EMS has closed your merchant processing account without penalty or early...

termination fee.  EMS has refunded $78 as the result of two NSF fees, along with releasing all monies held in reserve.At this time, EMS will consider this matter resolved.  Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-615-1330 x2882

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 30, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to work Mike T[redacted] in our Retention Department.  This letter is to confirm that three of your accounts have been closed without...

penalty or early termination fee.  Your fourth account will remain open per your desired settlement.  EMS has refunded a total of $222.00 for month end fees previously charged.  At this time, EMS will consider this matter resolved.  Please let me know if you have any other questions or concerns.Sincerely,Jon ** B[redacted]Director of Client Service 800-[redacted]

May 15, 2017   [redacted]   Re: Revdex.com Claim [redacted]   Dear [redacted],   After a review of the relationship, based on the number of your customers charging back your services, EMS...

has made a business decision to terminate your merchant processing account. The decision is the result of your chargeback ratio exceeding EMS’ threshold tolerance. You stated in the complaint you have had many opportunities to process with other providers, this would be the opportunity to transition away from EMS.   At this time, EMS will consider this matter closed.   Sincerely,     Jon *. B[redacted] Director of Client Service 800-615-1330 x2882

June 16, 2015[redacted]Re:  Revdex.com Claim [redacted]Dear [redacted],Thank you for taking the time to speak with [redacted] in our Retention department.  This letter is to confirm that both your EMS account and...

First Hudson Lease have been cancelled without penalty or early termination fee.  I would like to apologize for any inconvenience this may have caused.  Please let me know if you have any questions or require any additional information. At this time, EMS will consider this matter closed.Sincerely,[redacted]Director of Client Services800-[redacted]