We made the customer aware of when the meat would be readyWe told them their standard deer processing would be finished first and the specialty meats would not be ready until after Thanksgiving, possibly not till end of DecemberWe told them this right awayThey dropped it off on 11/19/We
called them on 11/stating the standard deer was ready to pick up (which is you loins, burger, roasts, etc.)They stated they lived an hour away and they never came and picked it upThey were rude and I explained to them that they were made aware of the time frame and that we work at a first come first serve basisThey requested a refund, we do not offer them because of informing the customer the time frame, they know what they should be expectingI called them at the end of December letting them know the specialty was done (summer sausage, snack sticks, jerky, etc.) They told us they would come pick them upThey never showed up and we still have the meat
Initial Business Response /* (1000, 9, 2017/02/12) */
The beef she brought in was a Holstein(a dairy cow) and is not equivalent to a beef cow. We cut the beef as they are, no excuses
We still have not seen the steaks in person like we asked her bring in. Everything was sealed when it left our...
plant. We did say we would re-seal them but they never brought them back. We processed 2400 animals last year and this is the first complaint of this type we have had. Anytime you deal with vacuum sealing and bone in steaks there is potential for air loss. We personally inspected every package and reseal before it left the plant. How the customer handles the packages after it leaves is the customer's liability. We strive for perfection and demand of our employees the attention to detail.
Initial Consumer Rebuttal /* (3000, 12, 2017/02/14) */
[redacted]Document Attached[redacted]
This is completely wrong and I explained to him I couldn't make it back there because my mom was dying with cancer and I was the only care giver. He said he would come to me. I text back and never got a response. He sent me my sheet of what I ordered and told me I was not knowledgeable of what I was talking about. I have the sheet of what I ordered but got steaks that I didn't order? I will send pictures of all my meat. I have never had any trouble with packaging before at any other place. That is just one of my concerns. My meat was not cut at all like it is supposed to be. There is no meat on my ribs they are only 3 inches tall. And maybe 1/2 inch thick. I will be enclosing all pictures. I didn't order filets but have packages of filets? I know what kind of cow I brought to butcher same I've butchered my whole life. It's not the weight it is the cuts of meat and the lack of meat on those cuts! I also have a witness that he repackaged three of mine before we even left. My dad also had to have some repackaged before he left too. I have more pictures plus the form he sent me of what he says I ordered. Will only let me download a few pictures.
We made the customer aware of when the meat would be readyWe told them their standard deer processing would be finished first and the specialty meats would not be ready until after Thanksgiving, possibly not till end of DecemberWe told them this right awayThey dropped it off on 11/19/We
called them on 11/stating the standard deer was ready to pick up (which is you loins, burger, roasts, etc.)They stated they lived an hour away and they never came and picked it upThey were rude and I explained to them that they were made aware of the time frame and that we work at a first come first serve basisThey requested a refund, we do not offer them because of informing the customer the time frame, they know what they should be expectingI called them at the end of December letting them know the specialty was done (summer sausage, snack sticks, jerky, etc.) They told us they would come pick them upThey never showed up and we still have the meat
Initial Business Response /* (1000, 9, 2017/02/12) */
The beef she brought in was a Holstein(a dairy cow) and is not equivalent to a beef cow. We cut the beef as they are, no excuses
We still have not seen the steaks in person like we asked her bring in. Everything was sealed when it left our...
plant. We did say we would re-seal them but they never brought them back. We processed 2400 animals last year and this is the first complaint of this type we have had. Anytime you deal with vacuum sealing and bone in steaks there is potential for air loss. We personally inspected every package and reseal before it left the plant. How the customer handles the packages after it leaves is the customer's liability. We strive for perfection and demand of our employees the attention to detail.
Initial Consumer Rebuttal /* (3000, 12, 2017/02/14) */
[redacted]Document Attached[redacted]
This is completely wrong and I explained to him I couldn't make it back there because my mom was dying with cancer and I was the only care giver. He said he would come to me. I text back and never got a response. He sent me my sheet of what I ordered and told me I was not knowledgeable of what I was talking about. I have the sheet of what I ordered but got steaks that I didn't order? I will send pictures of all my meat. I have never had any trouble with packaging before at any other place. That is just one of my concerns. My meat was not cut at all like it is supposed to be. There is no meat on my ribs they are only 3 inches tall. And maybe 1/2 inch thick. I will be enclosing all pictures. I didn't order filets but have packages of filets? I know what kind of cow I brought to butcher same I've butchered my whole life. It's not the weight it is the cuts of meat and the lack of meat on those cuts! I also have a witness that he repackaged three of mine before we even left. My dad also had to have some repackaged before he left too. I have more pictures plus the form he sent me of what he says I ordered. Will only let me download a few pictures.