Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to make it clear that I did try and resolve this issue with the company prior to lodging this complaint both via email and by phone with no satisfactory outcome The company's response to this complaint is also insulting to my integrity and filled with inaccuracies that are too numerous to address The bottom line is that the initial agreement for the company's service was misrepresented by the salesman The salesman did not return our phone calls, the company appeared to not want to resolve the issue, so we felt that we had no other alternative than to file this complaint Sincerely, [redacted]
This client's account is already closedOn a side note, it's a shame a customer will complain to the Revdex.com and have no calls to resolve the issues with their accountThey switched providers for "lower rates"We have a meet/beat guarantee where we won't be undersoldWe have 24/supportWe also earn $10-$per month profit on this particular account before we pay for our staff, rent, phones, etc So when the new provider's rates are not actually "lower" we'd be happy to bring the customer backThere's no termination feeThe account is closedNo further action is necessaryNext time, you should send over the proposal and/or discuss your concerns about your agent before switching and then filing a wholly unnecessary Revdex.com complaint that does nothing but tarnish our good name for no reason Sincerely, Electronic Payments
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to make it clear that I did try and resolve this issue with the company prior to lodging this complaint both via email and by phone with no satisfactory outcome The company's response to this complaint is also insulting to my integrity and filled with inaccuracies that are too numerous to address The bottom line is that the initial agreement for the company's service was misrepresented by the salesman The salesman did not return our phone calls, the company appeared to not want to resolve the issue, so we felt that we had no other alternative than to file this complaint Sincerely, [redacted]
This client's account is already closedOn a side note, it's a shame a customer will complain to the Revdex.com and have no calls to resolve the issues with their accountThey switched providers for "lower rates"We have a meet/beat guarantee where we won't be undersoldWe have 24/supportWe also earn $10-$per month profit on this particular account before we pay for our staff, rent, phones, etc So when the new provider's rates are not actually "lower" we'd be happy to bring the customer backThere's no termination feeThe account is closedNo further action is necessaryNext time, you should send over the proposal and/or discuss your concerns about your agent before switching and then filing a wholly unnecessary Revdex.com complaint that does nothing but tarnish our good name for no reason Sincerely, Electronic Payments