Electronic Rain LC

Initial Business Response /* (1000, 7, 2015/07/17) */
Electronic Rain LC is contracted by Parkside Villas Homeowners Association and their management company Sentry Management to service the irrigation systemJune 1st-13th Electronic Rain LC was on property to make repairs to the irrigation
systemWe contact *** to mark all utilities however private utilities such as an invisible/buried dog fence are the responsibility of the homeowner (see conditions of contract)*** notified Ms*** that her Charter line had been cut and he would contact the office manager to call Charter for repairElectronic Rain LC was not aware that Ms*** has a heart monitorOur office contacted Charter and they issued a work order to make the necessary repairs***, the onsite foreman, relayed this information to Ms***
On this same day (2-hours later), Ms*** approached *** to discuss her underground dog fence had been cut at which time we had no clue where it may have been cut, we were no longer working in that area*** called *** to discuss(I) *** instructed *** to relay to Ms*** we are not responsible for unmarked private utilities as mentioned in our contractsThis resulted in Ms*** calling our office to discuss*** returned her call that same day or next*** tried to explain to Ms*** that we are not responsible for things we cannot see and/or not markedI (***) instructed Ms*** to call the fence company for the repairs when completed send a copy of the invoice to Electric Rain LCAt which time I would call her to discuss a resolutionMs*** did send (via email) a copy of the invoiceI (***) asked our office manager to respond via email that Electric Rain LC would be willing to split it with her (see contract) which was more than fairMs*** responded via email that this was no acceptableI (***) then called Ms*** to confirm her refusal in which she did
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