We had put together a detailed response to all of the issues Mr [redacted] presents in his claim That response was sent to him, in writing, on June 16, To summarize: Order # [redacted] for $1,was refunded to Mr [redacted] 's accountOrder # [redacted] for $was refunded to Mr [redacted] 's accountOrder # [redacted] for $was refunded to Mr [redacted] 's account Order # was shipped and received and signed for by Mr [redacted] All of these matters were settled several months ago Mr [redacted] has been a good customer of ours He has placed many orders with us We have fulfilled most in a timely fashion Two of the first three orders mentioned above (# [redacted] and 1421594048) were indeed shipped but were lost by the USPS in transit We filed a complaint with them and they admitted to losing the packagesSince Mr [redacted] received his money back on those two orders, we did not re-ship them One of the first three orders mentioned above (# [redacted] ) was, in fact, our issue in that we did not ship Again, Mr [redacted] received all of his money back on the order The last ***m mentioned above (# [redacted] ) was shipped and delivered but Mr [redacted] forgot that he had received itAfter discussing this with him he realized that was the case We have talked to Mr [redacted] many, many times It seems he does not have all of his record keeping in order and continues to present the same issues to us from time to time, and now to the Revdex.comWe have worked hard to present all of the facts directly to Mr [redacted] We thought that we had done a very good job in doing just that and in satisfying his concernsAgain, all of the above issues have been resolved several months ago
We stopped the second refund ($158.95) because the customer indicated he called his bank to initiate a chargeback We will contact the customer to see if that was indeed doneIf not, we will process the refund again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Tell us why hereWe did issue a refund on the customer's credit cardHowever we were in the midst of changing processors and apparently the refund, which was transmitted to the former processor, was not put through to the cardholder We will issue a check to our customer for the amount owedwe apologize for the cinfusion an ultimate delay
[redacted] *** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The customer's complaint is a valid one We did attempt to refund his credit card but the processor (bank) would not allow to go through We made several attempts Consequently, as of the writing of this response, we will cut a check for the customer and mail it to him Mr Leuck will receive his reimbursement by early next week (week of 11/20/16)
I am reaching out to you once again as the vendor in this matter, ESN, has failed to live up to their response to my original complaint.Please re-visit this matter for me.Thanks, [redacted]
In March, because I had not received my coins, I called my credit card company and disputed the charges for non deliveryMy credit card company informed ESN Direct of the pending chargebacks., The next day, ESN Direct's employee, Kevin H***, called and asked me to reverse the chargebacks and promised the coins would ship immediatelyI believed him and canceled the chargebacks with Chase bankI have documentation from Chase bank that ESN Direct was credited back the original amounts of moneyI have never received any refund or any coinsThey are lying and I can prove itI have provided this bank documentation to the [redacted] 's consumer complaint department
We realize we have had difficulty in fulfilling all of this customer’s orders to his satisfaction We do continue to discuss the matter with him and continue to ship items previously placed Total resolution will take a bit more time but we aim to fix all of the issues and make the customer whole We realize this response will lead to this case being reopened at a later date but we are doing all we can to reach a satisfactory conclusion We will stay in contact with our customer throughout the process Thank you
Our accounting department is mailing the full refund to our customer today The refund will arrive via the USPS This should resolve the issue we had with our customer Our apologies for the internal miscommunication that delayed the mailing of the refund
We had put together a detailed response to all of the issues Mr [redacted] presents in his claim That response was sent to him, in writing, on June 16, To summarize: Order # [redacted] for $1,was refunded to Mr [redacted] 's accountOrder # [redacted] for $was refunded to Mr [redacted] 's accountOrder # [redacted] for $was refunded to Mr [redacted] 's account Order # was shipped and received and signed for by Mr [redacted] All of these matters were settled several months ago Mr [redacted] has been a good customer of ours He has placed many orders with us We have fulfilled most in a timely fashion Two of the first three orders mentioned above (# [redacted] and 1421594048) were indeed shipped but were lost by the USPS in transit We filed a complaint with them and they admitted to losing the packagesSince Mr [redacted] received his money back on those two orders, we did not re-ship them One of the first three orders mentioned above (# [redacted] ) was, in fact, our issue in that we did not ship Again, Mr [redacted] received all of his money back on the order The last ***m mentioned above (# [redacted] ) was shipped and delivered but Mr [redacted] forgot that he had received itAfter discussing this with him he realized that was the case We have talked to Mr [redacted] many, many times It seems he does not have all of his record keeping in order and continues to present the same issues to us from time to time, and now to the Revdex.comWe have worked hard to present all of the facts directly to Mr [redacted] We thought that we had done a very good job in doing just that and in satisfying his concernsAgain, all of the above issues have been resolved several months ago
We stopped the second refund ($158.95) because the customer indicated he called his bank to initiate a chargeback We will contact the customer to see if that was indeed doneIf not, we will process the refund again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Tell us why hereWe did issue a refund on the customer's credit cardHowever we were in the midst of changing processors and apparently the refund, which was transmitted to the former processor, was not put through to the cardholder We will issue a check to our customer for the amount owedwe apologize for the cinfusion an ultimate delay
[redacted] *** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The customer's complaint is a valid one We did attempt to refund his credit card but the processor (bank) would not allow to go through We made several attempts Consequently, as of the writing of this response, we will cut a check for the customer and mail it to him Mr Leuck will receive his reimbursement by early next week (week of 11/20/16)
I am reaching out to you once again as the vendor in this matter, ESN, has failed to live up to their response to my original complaint.Please re-visit this matter for me.Thanks, [redacted]
In March, because I had not received my coins, I called my credit card company and disputed the charges for non deliveryMy credit card company informed ESN Direct of the pending chargebacks., The next day, ESN Direct's employee, Kevin H***, called and asked me to reverse the chargebacks and promised the coins would ship immediatelyI believed him and canceled the chargebacks with Chase bankI have documentation from Chase bank that ESN Direct was credited back the original amounts of moneyI have never received any refund or any coinsThey are lying and I can prove itI have provided this bank documentation to the [redacted] 's consumer complaint department
The [redacted] tracking # is [redacted] We tracked it today and it shows the package was delivered this afternoon - 12/12/Thank you
We realize we have had difficulty in fulfilling all of this customer’s orders to his satisfaction We do continue to discuss the matter with him and continue to ship items previously placed Total resolution will take a bit more time but we aim to fix all of the issues and make the customer whole We realize this response will lead to this case being reopened at a later date but we are doing all we can to reach a satisfactory conclusion We will stay in contact with our customer throughout the process Thank you
Our accounting department is mailing the full refund to our customer today The refund will arrive via the USPS This should resolve the issue we had with our customer Our apologies for the internal miscommunication that delayed the mailing of the refund