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Electronics Repair

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Electronics Repair Reviews (3)

To whom it may concern: The above referenced complaint # [redacted] has been resolved between myself and the business concernedThank you for your help Sincerely, [redacted]

To whom it may concern: The above referenced complaint #[redacted] has been resolved between myself and the business concerned. Thank you for your help Sincerely, [redacted]

Review: On June 10th, 2015 I contacted ** customer service in regards to repairing an ** wall unit air conditioner, model [redacted], S/N: [redacted]. ** informed me they had one "authorized" service repair provider, Electronic Repair LLC and advised me to contact them. Electronic Repair LLC arrived to assess the problem and take the unit in for repairs. The technician required a fee of $80 to either be refunded if ** extended the warranty (which they eventually did) or to be applied towards any repair expenses on my part. The technician stated they would hold the check until the work was complete. By July 1st ** agreed to extend the warranty and provided an APM number, APM [redacted] to COVER ALL PARTS/LABOR, however Electronics Repair LLC cashed my check anyway.

As of September 4th I still not have received a repaired unit. Several calls through July & August have either gone unanswered or when I did get through I was given the excuse that the unit was still being worked on.

By August 26th I was told the unit was repaired and being reassembled for for delivery 8/27. No show on 8/27 and no explanation as to why. Another call again on 9/2 I again was told the unit was repaired and would be delivered 9/3. Again, no show and no call explaining why. I have contacted ** to explain my situation to them and while they understood there was little they could do. I advised them to find a professional, reliable and reputable service repair provider they could "authorize". It seems they have no other under contract than Electronic Repairs LLC.

I still have no air conditioner and I am out $80 which ** informed me I should not have had to pay to Electronic Repair LLC.Desired Settlement: I would like my unit properly repaired as per my agreement (APM [redacted]) with **/Electronic Repairs LLC in a timely manner and the $80 I unnecessarily paid to Electronic Repairs LLC to be refunded.

I can provide a copy of the canceled check if required.

Consumer

Response:

To whom it may concern: The above referenced complaint #[redacted] has been resolved between myself and the business concerned. Thank you for your help Sincerely, [redacted]

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Description: Electronic Equipment & Supplies - Dealers

Address: 1321 North Ave, Bridgeport, Connecticut, United States, 06604-2628

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