Electronics Warehouse Outlet, Inc.

Firstly the item ordered by the buyer was the item that was shipped out to themThe buyer e-mailed us with a return request on 6/*/stating that was not the size that was expectedWe e-mailed the
buyer the *** measurements and the *** product description of the item along with the manufacturers detailed specs and the website address to look it up, (***), which all proved that the item shipped is the correct one and it does perform according to the manufacturers specificationsWe also provided the buyer with our return policy since they no longer wanted the item that is:
All merchandise must be returned in its original manufacturer packingReturns are subject to a 15% restocking charge if the product packaging has been openedIn case of returns for credit freight both ways is the buyer’s responsibilityIf the item is priced “shipping included", in case of returns, the original shipping will be deducted from credit
Which the customer acknowledged and sent the item back to usThe return was received back to our warehouse on 6/**/The item arrived with the original packaging opened upWe issued a refund to the buyer deducting the original shipping charges and as a courtesy even though the item was returned with the original packaging opened up as a courtesy the 15% restocking fee was waived
Secondly as per *** returns policies webpage some sellers policies vary and if a customer has any questions to please contact the seller directly about their return policy
Seller Returns Policies
When you order from a third party seller, your return must go to the seller instead of ***While most sellers offer a returns policy equivalent to ***'s, some seller returns policies may varySome sellers, such as wineries, won't accept returnsHowever, they may provide refundsYou can view each seller's return policy in the Online Returns Center If you have questions before you place an order about a seller's return policy, please see the seller's profile page which is linked to from the product pageShipping and handling charges for returning items shipped by a seller are borne by the buyer
On our return policy section: (***)
We clearly state: Please contact Electronics Warehouse Outlet to get information about any additional policies that may apply and there is a link (contact this seller) so that the customer can place an inquiry on our return policy
Lastly every customer has the right to file a claim against the seller through the A-to-Z Guarantee Protection feature on *** if they are feeling that the seller actions were unsatisfactoryOnce the claim is filed it is up to *** to take action and decide if the buyers claim has any validity and how to resolve the issue*** will look at the e-mail correspondence between the seller and the buyer regarding the claim in question and we as the seller have to represent our case to *** with the actions that we have taken and provide the reason why*** looks at the claim and makes a decision depending on the proof provide either for the buyer or for the seller and most of the time *** is pro buyer
The customer placed an A to Z claim with *** against us on 6/**/2014, two days after we had issued the refund to their account deducting the original shipping cost claiming that the reimbursement that we issued was insufficient
*** concluded their Inquiry into the buyers claim on 6/**/in our favorThat we had the right to deduct the original shipping from the refund issued especially since we shipped the correct item and the claim by the buyer was more like a buyer’s remorse
Below is the statement that we provided to *** A to Z claims for this claim:
"Thursday, June **, .This item was shipped in a timely mannerThe buyer placed a return request for this item on 6/**/stating:
Return reason: Different from website description Buyer comments: Top of lid should be removable and be washableThis was an expected feature, common to all other rice cookers ever usedSize was not as expected (for cups uncooked?)
And again on 6/*/stating:
Return reason: Different from website description Buyer comments: Website claims cooker makes cups uncooked riceWith size of pot that's not realistic without overflowI filed a claim for return earlier and was told to pay shipping ($30+)I should not have to
We authorized the customers return request for this order and provided them with our return PolicyAlso through our numerous e-mails (see e-mail history) with the customer we provided them proof that the item that they purchased is not different from the website description:
A) The *** listing clearly states: Cup (uncooked) Automatic Rice Cooker/Steamer, Dome Lid with removable Moisture Cap One-step Automatic Cooking with the press of a button, Enjoy steam vegetables with the included steaming basket, Auto Rewind Power Cord Keep Warm feature automatically to a warm mode (hours), Multi-lingual Instruction Manual in English, Chinese, French and Korean, Measures 7/8' (W) x 13/16' (D) x 15/16' (H), lbs, Silver/White finish
B) The Panasonic specification which were e-mailed to the buyer state: From Panasonic Website: Model number: SR-TEGDESIGN / SIZE Uncooked Rice Capacity Cups DIMENSIONS W x D x H (inches) 10-7/x 10-13/x 10-15/WEIGHT C) We also provided the buyer with the spec sheet ftp:*** which states that the capacity of this rice cooker is up to cups of riceSince the buyer was delivered the correct product and with the correct specifications as listed both on the *** listing and the manufacturers webpage this item is not different from the website description
Since the item shipped is the correct one as described on the *** website we e-mailed the buyer our return policy that they can send the item back to usTo please mark their Order ID clearly on the packageThat all merchandise must be returned in its original manufacturer packingReturns are subject to a 15% restocking charge if the product packaging has been openedThat in case of returns for credit freight both ways is the buyer’s responsibilityAnd since this item is priced “shipping included', in case of returns, the original shipping will be deducted from creditUpon receipt of the item we issued a refund to the buyer's account deducting the original shipping charges and even though that package was received open the as a courtesy the 15% restocking fee was waived
Thanking you, ***
In conclusion the right item was shippedThe buyer's argument that it was not the correct one was proved wrongWe provided the buyer with our return policy upon their return requestThe buyer acknowledged our return policy and returned the itemWe issued the refund to the buyer according to our return policyAnd their A to Z claim for this order to *** was resolved to our favor
Sincerely,
Electronics Warehouse Outlet

This company overcharges for its products as much as times suggested retail! Their advertising on *** is deceptive; stating that an item is the last one available, when they actually have several in stock Very difficult to return itemsBuyers Beware!

Review: I have two complaints regarding my purchase and subsequent return of a Panasonic SR-TEG18 10-Cup (Uncooked) Rice Cooker from Electronics Warehouse Outlet through [redacted]. After purchasing and receiving the item, I recognized, before use, that the product did not have the size and specifications I anticipated. This being the case, I packed the item back up, with all original packaging, unused, to return for a refund. Having returned the item within a 30-day window, unused, with all original packaging, I expected, according to policies posted on the [redacted] website (Electronics Warehouse Outlet does not have their own website), to receive a full refund. After correspondence with the company initially, though to my dissatisfaction, I submitted to pay the return postage for the item ($20.71). After the item was received by the company and I checked for the refund, I found I had received only $74.84 of the original $93.49 that I paid for the item. The company insisted that the subtracted $18.65 was the cost of the postage on sending the item initially, a fee I believe I should not have to pay and that I am requesting a refund for:Why?1. Nowhere in the posted refund policies of Electronics Warehouse Outlet is it explicitly stated. I received policy info only after emailing specifically about the problem, email being the only form of communication possible 2. I was not charged postage when purchasing the item. I paid $93.49. What, of that, the company actually paid to ship the item I have no way of knowing. They provided no proof.Desired Settlement: I'm requesting that the company return the additional $18.65 I paid for the item and, for future business and customers, since they do an extraordinarily large business through [redacted], that they please post, clearly, the exact stipulations of their return policy.

Business

Response:

Firstly the item ordered by the buyer was the item that was shipped out to them. The buyer e-mailed us with a return request on 6/*/2014 stating that was not the size that was expected. We e-mailed the buyer the [redacted] measurements and the [redacted] product description of the item along with the manufacturers detailed specs and the website address to look it up, ([redacted]), which all proved that the item shipped is the correct one and it does perform according to the manufacturers specifications. We also provided the buyer with our return policy since they no longer wanted the item that is:

All merchandise must be returned in its original manufacturer packing. Returns are subject to a 15% restocking charge if the product packaging has been opened. In case of returns for credit freight both ways is the buyer’s responsibility. If the item is priced “shipping included", in case of returns, the original shipping will be deducted from credit.

Which the customer acknowledged and sent the item back to us. The return was received back to our warehouse on 6/**/2014. The item arrived with the original packaging opened up. We issued a refund to the buyer deducting the original shipping charges and as a courtesy even though the item was returned with the original packaging opened up as a courtesy the 15% restocking fee was waived.

Secondly as per [redacted] returns policies webpage some sellers policies vary and if a customer has any questions to please contact the seller directly about their return policy.

Seller Returns Policies

When you order from a third party seller, your return must go to the seller instead of [redacted]. While most sellers offer a returns policy equivalent to [redacted]'s, some seller returns policies may vary. Some sellers, such as wineries, won't accept returns. However, they may provide refunds. You can view each seller's return policy in the Online Returns Center . If you have questions before you place an order about a seller's return policy, please see the seller's profile page which is linked to from the product page. Shipping and handling charges for returning items shipped by a seller are borne by the buyer.

On our return policy section: ([redacted])

We clearly state: Please contact Electronics Warehouse Outlet to get information about any additional policies that may apply and there is a link (contact this seller) so that the customer can place an inquiry on our return policy.

Lastly every customer has the right to file a claim against the seller through the A-to-Z Guarantee Protection feature on [redacted] if they are feeling that the seller actions were unsatisfactory. Once the claim is filed it is up to [redacted] to take action and decide if the buyers claim has any validity and how to resolve the issue. [redacted] will look at the e-mail correspondence between the seller and the buyer regarding the claim in question and we as the seller have to represent our case to [redacted] with the actions that we have taken and provide the reason why. [redacted] looks at the claim and makes a decision depending on the proof provide either for the buyer or for the seller and most of the time [redacted] is pro buyer.

The customer placed an A to Z claim with [redacted] against us on 6/**/2014, two days after we had issued the refund to their account deducting the original shipping cost claiming that the reimbursement that we issued was insufficient.

[redacted] concluded their Inquiry into the buyers claim on 6/**/2014 in our favor. That we had the right to deduct the original shipping from the refund issued especially since we shipped the correct item and the claim by the buyer was more like a buyer’s remorse

Below is the statement that we provided to [redacted] A to Z claims for this claim:

"Thursday, June **, 2014 .This item was shipped in a timely manner. The buyer placed a return request for this item on 6/**/2014 stating:

Return reason: Different from website description Buyer comments: Top of lid should be removable and be washable. This was an expected feature, common to all other rice cookers ever used. Size was not as expected (for 10 cups uncooked?).

And again on 6/*/2014 stating:

Return reason: Different from website description Buyer comments: Website claims cooker makes 10 cups uncooked rice. With size of pot that's not realistic without overflow. I filed a claim for return earlier and was told to pay shipping ($30+). I should not have to

We authorized the customers return request for this order and provided them with our return Policy. Also through our numerous e-mails (see e-mail history) with the customer we provided them proof that the item that they purchased is not different from the website description:

A) The [redacted] listing clearly states: 10 Cup (uncooked) Automatic Rice Cooker/Steamer, Dome Lid with removable Moisture Cap One-step Automatic Cooking with the press of a button, Enjoy steam vegetables with the included steaming basket, Auto Rewind Power Cord Keep Warm feature automatically to a warm mode (12 hours), Multi-lingual Instruction Manual in English, Chinese, French and Korean, Measures 10 7/8' (W) x 10 13/16' (D) x 10 15/16' (H), 6.8 lbs, Silver/White finish

B) The Panasonic specification which were e-mailed to the buyer state: From Panasonic Website: Model number: SR-TEG18 DESIGN / SIZE Uncooked Rice Capacity 10 Cups DIMENSIONS W x D x H (inches) 10-7/8 x 10-13/16 x 10-15/16 WEIGHT 6.8 C) We also provided the buyer with the spec sheet ftp:[redacted] which states that the capacity of this rice cooker is up to 20 cups of rice. Since the buyer was delivered the correct product and with the correct specifications as listed both on the [redacted] listing and the manufacturers webpage this item is not different from the website description.

Since the item shipped is the correct one as described on the [redacted] website we e-mailed the buyer our return policy that they can send the item back to us. To please mark their Order ID clearly on the package. That all merchandise must be returned in its original manufacturer packing. Returns are subject to a 15% restocking charge if the product packaging has been opened. That in case of returns for credit freight both ways is the buyer’s responsibility. And since this item is priced “shipping included', in case of returns, the original shipping will be deducted from credit. Upon receipt of the item we issued a refund to the buyer's account deducting the original shipping charges and even though that package was received open the as a courtesy the 15% restocking fee was waived.

Thanking you, [redacted]

In conclusion the right item was shipped. The buyer's argument that it was not the correct one was proved wrong. We provided the buyer with our return policy upon their return request. The buyer acknowledged our return policy and returned the item. We issued the refund to the buyer according to our return policy. And their A to Z claim for this order to [redacted] was resolved to our favor.

Sincerely,

Electronics Warehouse Outlet

This company overcharges for its products as much as 3 times suggested retail! Their advertising on [redacted] is deceptive; stating that an item is the last one available, when they actually have several in stock. Very difficult to return items. Buyers Beware!