Electropedic Adjustable Beds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did contact thier repairman,***He came over, heard the squeaking, squealing sounds , saw the sawdust under the chair frame and said he didnt know where it was comming from,noise or sawdust and was just "breaking-in" of the chair..Pretty much said he cant fix it until it breaks.He moved the chair a bunch of times, turned it upside down a few times,got the serial number and leaft.Leaft without giving us any kind of reciept or copy of what he was reporting to the company that sent him out here.Which was not [redacted] ,but electropedicI think at this point I will contact [redacted] (the manufacturer) and try to see if they will help us.My brother spent dollsrs on a piece of crap that was supposed to have a lifetime warrranty and help my dying Mother, not make her feel worse.She is on Hospice now and spends time between the hospital bed and the chair.I am not willing to work with this business to resolve this matter unless they replace the "lemon" show room chair we were sold with a NEW chair..I think my only recourse is to deal with the manufacturer at this point Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No one fom this business has contacted me.Some named *** leaft a message and said " electropedic asked him to call me"I did not return his callThe chair is getting worse and so is MomWe would like the chair replaced as it is defectiveThere is sawdust under the chair and something metal squealing loudly as well as the motor is very loud, like a cheap cordless drill Regards, [redacted]

Following store policy and the terms of the manufacturers'
warranty,we did notify our service tech to schedule a service
call to determine the problem with the *** Technology lift
chairOur tech was not able to talk to Mr *** to set an
appointment, and left a message and phone number to call him
backAs I understand, Mr *** does not want to talk to the
service techUntil the tech looks at the chair we cannot proceed
to help the customer with the problem
Please refer all future correspondence regarding this matter to
*** ***
Thank You,
*** ***/Electropedic Beds/Phoenix

At Electropedic we take all customer concerns seriously and make every effort to resolve any issues regarding equipment quickly and to the customer's complete satisfaction
After speaking with the customer, I immediately notified my service technician the same dayMy tech phoned me
on 3/14/to let me know he has spoken to the customer and is scheduling a service call to take a look at the chair to diagnose the problem and repair the chair
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did contact thier repairman,[redacted]. He came over, heard the squeaking, squealing sounds , saw the sawdust under the chair frame and said he didnt know where it was comming from,noise or sawdust and was just "normal breaking-in" of the chair..Pretty much said he cant fix it until  it breaks.He moved the chair a bunch of times, turned it upside down a few times,got the serial number and leaft.Leaft without giving us any kind of reciept or copy of what he was reporting to the company that sent him out here.Which was not [redacted],but electropedic. I think at this point I will contact [redacted](the manufacturer) and try to see if they will help us.My brother spent 1300 dollsrs on a piece of crap that was supposed to have a lifetime warrranty and help my dying Mother, not make her feel worse.She is on Hospice now and spends time between the hospital bed and the chair.I am not willing to work with this business to resolve this matter unless they replace  the "lemon" show room chair we were sold with a NEW chair..I think my only recourse is to deal with the manufacturer at this point.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No one fom this business has contacted me.Some named [redacted] leaft a message and said " electropedic asked him to call me". I did not return his call. The chair is getting worse and so is Mom. We would like the chair replaced as it is defective. There is sawdust under the chair and something metal squealing loudly as well as the motor is very loud, like a cheap cordless drill.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

No one fom this business has contacted me.Some named [redacted] leaft a message and said " electropedic asked him to call me". I did not return his call. The chair is getting worse and so is Mom. We would like the chair replaced as it is defective. There is sawdust under the chair and something metal squealing loudly as well as the motor is very loud, like a cheap cordless drill.

Regards,

Following  store policy and the terms of the manufacturers'

warranty,we did notify our service tech to schedule a service

call to determine the problem with the [redacted] Technology lift

chair. Our tech was not able to talk to Mr [redacted] to set an

appointment, and left a message and phone number to call him

back. As I understand, Mr [redacted] does not want to talk to the

service tech. Until the tech looks at the chair we cannot proceed

to help the customer with the problem.

Please refer all future correspondence regarding this matter to

[redacted].

Thank You,

[redacted]/Electropedic Beds/Phoenix

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did contact thier repairman,[redacted]. He came over, heard the squeaking, squealing sounds , saw the sawdust under the chair frame and said he didnt know where it was comming from,noise or sawdust and was just "normal breaking-in" of the chair..Pretty much said he cant fix it until  it breaks.He moved the chair a bunch of times, turned it upside down a few times,got the serial number and leaft.Leaft without giving us any kind of reciept or copy of what he was reporting to the company that sent him out here.Which was not [redacted],but electropedic. I think at this point I will contact [redacted](the manufacturer) and try to see if they will help us.My brother spent 1300 dollsrs on a piece of crap that was supposed to have a lifetime warrranty and help my dying Mother, not make her feel worse.She is on Hospice now and spends time between the hospital bed and the chair.I am not willing to work with this business to resolve this matter unless they replace  the "lemon" show room chair we were sold with a NEW chair..I think my only recourse is to deal with the manufacturer at this point.

Regards,

At Electropedic we take all customer concerns seriously and make every effort to resolve any issues regarding equipment quickly and to the customer's complete satisfaction.

After speaking with the customer, I immediately notified my service technician the same day. My tech phoned me...

on 3/14/14 to let me know he has spoken to the customer and is scheduling a service call to take a look at the chair to diagnose the problem and repair the chair.

 

Sincerely,

Review: I purchased two twin-long adjustable beds from Electropedic Adjustable Beds on Clairemont Mesa Blvd. San Diego, CA on August 21, 2009. In late November of 2013 during the evening hours, one of the legs on one of the beds broke off while I was sitting on it. The next morning I placed a call to Electropedic Adjustable Beds and spoke with [redacted] (who as it turned out was the same person I dealt with at the time I purchased the beds). He was going out of town for the weekend and asked that I call him back on Monday, December 2, 2013, to schedule a time when he could come to our home and look at the bed. In the meantime he asked me to take pictures of the bed in question and also a picture of the leg which had broken and email them to him, which I immediately did. As requested, on December 2, 2013, I called [redacted] and set up an appointment for December 5, 2013. [redacted] came out on December 5th and replaced the broken leg with a new one which he said the manufacturer provided to him free of charge. While he was working on the bed I also mentioned a problem I recently notice which involved difficult in raising the "head" portion of the bed. He examined the upper portion of the bed and found that one of the hinges had broken and this was what was causing the problem. He placed a call to the manufacturer and asked to have a replacement hinge sent out however he was told that he would need to purchase an entire set of new hinges for the bed (4 hinges) at a cost of $20 for the set. I authorized him to order the hinges and he stated he would call me when they were delivered and we could schedule an appointment for the installation. He did mention that due to the Christmas Holiday in December it might take a little longer than usual to receive the hinges but did not give me a ballpark time frame. [redacted] presented me with a statement in the amount of $142. which included his time involved with replacing the broken leg on the bed, the $20 cost of the new set of hinges, and also covered the cost to have someone come out and install the new hinge on the bed when it was received. I called [redacted] the second week in January, 2014, to inquire about the status of the hinge delivery and his only comment was that the manufacturer had been busy with the holidays and were behind schedule in shipping the hinges. He assured me he would call when he received them. On Feb. 10, 2014, I sent an e-mail to [redacted] again requesting a status of the hinge delivery. Also, I explained in the email that I had just been diagnosed with osteoarthritis in my neck and back and it would be very helpful to my condition if I could raise up the head of my bed. Today is February 26th and I have had no further communication from [redacted]. I paid for the hinges on December 5th and also paid for them to be installed and I have nothing to show for it. Ideally I would like to have the hinge installed, but in the event that cannot be accomplished I would like my money back for the hinge and also the cost of its installation.Desired Settlement: Either provide the product I paid for along with the installation or refund my money.

Business

Response:

We will look into this matter

The bed they purchased was an adjustable bed with remote control

and no massage

We delivered that set

We will call the customer

thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am contacting you regarding the above complaint I filed on February 26, 2014. I received a refund check in the amount of $80 on Monday, April 26th, 2014 in full satisfaction of the amount I requested. Thank you for your assistance with the matter.

Regards,

Review: I prepaid for an adjustable bed sight unseen. The next day I went to the store to see the bed I'd purchased. The salesman questioned why I had come, but showed me two beds and we agreed on one. I then asked him to write the name and model no. on the invoice he'd given me. He reluctantly agreed to do that and put the name down, Spring Air, for each the mattress and the base; I was told there was no model number. When the mattress and bed arrived a week later I found the mattress was slightly wider than the base. I called to tell the salesman and he responded that it would not be a problem. I also let him know the mattress slipped a little on the base. He said just to put a towel between the two, that lots of people did that. Or said he would provide a rubber mat to put between to keep them from slipping. He later brought the mat to my home (along with a sheet set I didn't ask for). The next day I discovered I had a mis-matched set: the mattress is a Spring Air product and the base Electropedic. I have been unsuccessful in efforts to contact the salesman by phone to get restitution.Desired Settlement: I would like the whole bed picked up and my money refunded.

Business

Response:

Regarding Mrs [redacted] request,

We Sold an adjustable set . She has since said that the mattress is too big for the

base. We have offered a brand new mattress with free set up and

delivery.

As stated in Mrs [redacted]'s Request, She said her mattress shifted a bit

from the base. This does happen occasionally and we provide to our

customers for free a pad and a new set of sheets that help in keeping

the bed stationary. There is no cost to the consumer.

Thank you

Review: I purchased an Electropedic bed from the company September 3, 2014. I was told it would take several weeks or so to receive. I was asked to deposit approximately 75% of the cost as it was a special order. The deposit was $2,000.00.

We were referred to the store by a medical practitioner. We went to the store and found a sign on the door "By Appointment Only". We called, made an appointment with [redacted]. He showed us various mattresses and frames and we placed our order. A month or so passed and we received a call that the bed arrived for delivery. We called the number left for a delivery schedule months on end and have never received a response. Due to injuries complicated by a rear end accident, I suffer greatly and spend considerable time with medical and physical therapy.

We either need the bed we paid for or our money back. We continue to call and e-mail the compay, without response.