I should file a complaint against this company but I honestly don't want them in my home after locating information through public records about them and also the horrible experience I encounteredI hired Elegance in Design in July of to remodel my master bathroom, kitchen and hall bathroom countertops, hall bathtub fixtures and new lightingI was told this job would take days to complete and here we are a year laterOne issue they refuse to resolve is correcting a bathroom exhaust to code.It is supposed to be piped to the outside (which I was told would be done) but just blows into the atticI would have never known this wasn't done but had an AC repair man in my attic who pointed it outThe finish work is also horrible, for example a light switch was cut out to much and you can see a hole in the wall This is not the only issue I have had throughout this jobWhen the tear out of my master bathroom took place, mold was discoveredNancy with Elegance in Design put an invoice In front of me for an additional dollars to remediate the mold because this was outside the original contract however no one had come to even look at the damage and she told me that's the price her contractor gave herShe hired unlicensed workers to take care of the mold and I asked how much they were being paid for the jobThe men advised me dollars which is a big differenceShe did refund some of the money but told me the tear out contractors charged her extra for removing my bathtub and various other times but would refuse to ever show invoices for any of the additional work outside what I had agreed to The plumber who she hired did not put on the bathtub faucet on correctly in my hall bathroom which caused the tile to crack and I could push it in (water damage)All she was willing to do is slap on a tile border around the bottom of the tub to replace the tile they ruined which looks ridiculousThere is no doubt they caused water damage and didn't fix itShe actually had the nerve to ask me to pay for half of it for damage they caused! I picked out a bathroom vanity which took months to come in, when she finally said it arrived a man pulled up in a pick up truck with this vanity in the back I asked her if this was the vanity I picked out from Quality Cabinets and she had ordered her reply was yesWhen the man was outside by himself I asked him if he made this vanity and his reply was yesWhen I confronted her she told me the original vanity was not available and she had this one made (without consulting me first) the finish was horrible, paint strokes and globs of paint that had dripped and dried could be seen.They also got white paint on the black finish of the vanity so nancy put magic marker on it to cover the paintObviously I wasn't satisfied so after weeks and weeks of her giving me excuses she had it refinished yet it's not what I orderedNancy suggested a seamless shower door for my master shower which she assured me it wouldn't leak sense the shower curb was slanted towards the shower( I understand they are not completely water right) Well it wasn't and a large amount of water would leak onto the floor everytime the shower was usedRob (her husband) and Nancy came over to hang the bathroom mirrors at this point I was still arguing the fact this shower leaked so much waterI was asking questions regarding the shower and Rob her husband screamed at me why I was asking all these questionsAt this point being a single woman became frightened by his outburst ( thankfully my brother was visiting from out of town and witnessed this) I asked that Rob to leave my home since I had been dealing with Nancy the whole time and didn't like how he was raising his voice at meHe refused to leave saying he didn't need to go anywhere and continued to scream and yell that he didn't need to leave my property and that he was going to sue me and put a lien on my propertyThis was all because I was asking simple questionsThe men Nancy hired to put in new lighting were not licensed to do so and my kitchen dimmer switch started to making a humming noise and the lights kept tripping the breakerWhen I found out these men weren't licensed for electrical I demanded she hire a licensed electrician which she did when the man came to access the problem he came from the attic with wires that were duct taped together and not grounded and stated this could have caused a fire in my homeWhen I confronted her about the first unlicensed men doing the work she claims she hired a licensed electrician that came when I wasn't home to install the lights but In fact I was home the entire time the unlicensed men were installing the lightingI could go on and on with the lies/exuses these people have told meThe only reason I continued with them is they had most of my money at this pointEvery time there was an issue with something that needed to be fixed Nancy would blame me or tell me I was told something would be a certain way and agreed even though it was wrong ,accused me of sabotaging my own home to get free work, tell me I'm the most difficult client she has ever had, told me she was going to put my name on a consumer list for being a difficult client and my job was the lowest paying job she has ever hadIt was like pulling teeth trying to get these people to correct items not done correctly the first timeRecently I found a star review online signed with my full name on it with very specific information about my job praising this company which I did not writeWhen I confronted her by email she told me surely I had written the star review or one of my friends had and that she didn't write itI had the website remove it because I don't want my name associated with these people but unfortunately they deleted it before I could get the email address it came from I would give them negative review for what I had to go throughShe told me that writing this review ( which I did not write) was fraud and is a ,fine and up to years in prison and I should hire a lawyer because I committed fraudI only wish I had done my research on them prior to hiring this unlicensed company
I hired elegance in design to remodel my bathroom.It was Rob A [redacted] and his wife Nancy [redacted] S*After I found out they were not truthful to me about a lot of issues and they don't have an ROC license and their office address they claim to have was not but a mail box at the UPS store on [redacted] I got very suspicious and asked him to show me his driver license to know who they really are but he refused to show it to me, he said I do not drivei tried to walk out side to copy his car license number but he physically stopped me and was very upset and started to physically threaten mei am retired and live by myself and there was him , his wife and and workersI called the police and officer D [redacted] # [redacted] showed up and walked with me to get his car license plate numberThe police gave him permission to remove his personal tools and all the tile and sinks that I paid for and leave.I paid him $ toward the job he walked away from.That night after AM he called me and threatened meIn the morning I found around E-Mails of threat and real strange and spooky E mails some had bigoted tones etcThey were all from Elegance in Design .On 6/29/judge [redacted] of [redacted] court issued a harassment/protective order against himWe put a tracer on him so we can serve him with the court order to find out that his real name is Robert [redacted] C [redacted] ( not Rob A [redacted] ) like his business card show him as.He got two different addresses but he lives in neither address.I feel that he owes me $for the price of the tile , sinks and faucets , shower heads and lights and should refund me
Hello, Revdex.com:Happy Holidays!We just returned yesterdayWe were out of town during a family emergency, and we were not aware of this information, and our first complaint The [redacted] s are correct, we were not able to have their custom entertainment center delivered, as we had anticipatedTheir product was not finished by the beginning of April, when they needed to return to [redacted] Our clients called us on November 4th., upon their return to Arizona, and we requested their product be shipped, ASAPHaving not received the product, or any response from the production & shipping teams, we cancelled our order, which was pre-paidWe emailed our client, that we would refund their deposit, pending the receipt of their productUnfortunately, we were needed out if town We have ordered, and completed several contracts with Mrand Mrs [redacted] , and have previously, as they are well aware, taken care of all their concernsWe regret that we were not able to fulfill, their, as well as our own, expectationsI will be sending their refund today Thank you all, at the Revdex.com, for keeping us informed of our clients' needs, and issuesOur clients, and your team, has made our team, create a better company.Sincerely,ELEGANCE IN DESIGN INC (EIDI) [redacted] ***
I should file a complaint against this company but I honestly don't want them in my home after locating information through public records about them and also the horrible experience I encounteredI hired Elegance in Design in July of to remodel my master bathroom, kitchen and hall bathroom countertops, hall bathtub fixtures and new lightingI was told this job would take days to complete and here we are a year laterOne issue they refuse to resolve is correcting a bathroom exhaust to code.It is supposed to be piped to the outside (which I was told would be done) but just blows into the atticI would have never known this wasn't done but had an AC repair man in my attic who pointed it outThe finish work is also horrible, for example a light switch was cut out to much and you can see a hole in the wall This is not the only issue I have had throughout this jobWhen the tear out of my master bathroom took place, mold was discoveredNancy with Elegance in Design put an invoice In front of me for an additional dollars to remediate the mold because this was outside the original contract however no one had come to even look at the damage and she told me that's the price her contractor gave herShe hired unlicensed workers to take care of the mold and I asked how much they were being paid for the jobThe men advised me dollars which is a big differenceShe did refund some of the money but told me the tear out contractors charged her extra for removing my bathtub and various other times but would refuse to ever show invoices for any of the additional work outside what I had agreed to The plumber who she hired did not put on the bathtub faucet on correctly in my hall bathroom which caused the tile to crack and I could push it in (water damage)All she was willing to do is slap on a tile border around the bottom of the tub to replace the tile they ruined which looks ridiculousThere is no doubt they caused water damage and didn't fix itShe actually had the nerve to ask me to pay for half of it for damage they caused! I picked out a bathroom vanity which took months to come in, when she finally said it arrived a man pulled up in a pick up truck with this vanity in the back I asked her if this was the vanity I picked out from Quality Cabinets and she had ordered her reply was yesWhen the man was outside by himself I asked him if he made this vanity and his reply was yesWhen I confronted her she told me the original vanity was not available and she had this one made (without consulting me first) the finish was horrible, paint strokes and globs of paint that had dripped and dried could be seen.They also got white paint on the black finish of the vanity so nancy put magic marker on it to cover the paintObviously I wasn't satisfied so after weeks and weeks of her giving me excuses she had it refinished yet it's not what I orderedNancy suggested a seamless shower door for my master shower which she assured me it wouldn't leak sense the shower curb was slanted towards the shower( I understand they are not completely water right) Well it wasn't and a large amount of water would leak onto the floor everytime the shower was usedRob (her husband) and Nancy came over to hang the bathroom mirrors at this point I was still arguing the fact this shower leaked so much waterI was asking questions regarding the shower and Rob her husband screamed at me why I was asking all these questionsAt this point being a single woman became frightened by his outburst ( thankfully my brother was visiting from out of town and witnessed this) I asked that Rob to leave my home since I had been dealing with Nancy the whole time and didn't like how he was raising his voice at meHe refused to leave saying he didn't need to go anywhere and continued to scream and yell that he didn't need to leave my property and that he was going to sue me and put a lien on my propertyThis was all because I was asking simple questionsThe men Nancy hired to put in new lighting were not licensed to do so and my kitchen dimmer switch started to making a humming noise and the lights kept tripping the breakerWhen I found out these men weren't licensed for electrical I demanded she hire a licensed electrician which she did when the man came to access the problem he came from the attic with wires that were duct taped together and not grounded and stated this could have caused a fire in my homeWhen I confronted her about the first unlicensed men doing the work she claims she hired a licensed electrician that came when I wasn't home to install the lights but In fact I was home the entire time the unlicensed men were installing the lightingI could go on and on with the lies/exuses these people have told meThe only reason I continued with them is they had most of my money at this pointEvery time there was an issue with something that needed to be fixed Nancy would blame me or tell me I was told something would be a certain way and agreed even though it was wrong ,accused me of sabotaging my own home to get free work, tell me I'm the most difficult client she has ever had, told me she was going to put my name on a consumer list for being a difficult client and my job was the lowest paying job she has ever hadIt was like pulling teeth trying to get these people to correct items not done correctly the first timeRecently I found a star review online signed with my full name on it with very specific information about my job praising this company which I did not writeWhen I confronted her by email she told me surely I had written the star review or one of my friends had and that she didn't write itI had the website remove it because I don't want my name associated with these people but unfortunately they deleted it before I could get the email address it came from I would give them negative review for what I had to go throughShe told me that writing this review ( which I did not write) was fraud and is a ,fine and up to years in prison and I should hire a lawyer because I committed fraudI only wish I had done my research on them prior to hiring this unlicensed company
I hired elegance in design to remodel my bathroom.It was Rob A [redacted] and his wife Nancy [redacted] S
*After I found out they were not truthful to me about a lot of issues and they don't have an ROC license and their office address they claim to have was not but a mail box at the UPS store on [redacted] I got very suspicious and asked him to show me his driver license to know who they really are but he refused to show it to me, he said I do not drivei tried to walk out side to copy his car license number but he physically stopped me and was very upset and started to physically threaten mei am retired and live by myself and there was him , his wife and and workersI called the police and officer D [redacted] # [redacted] showed up and walked with me to get his car license plate numberThe police gave him permission to remove his personal tools and all the tile and sinks that I paid for and leave.I paid him $ toward the job he walked away from.That night after AM he called me and threatened meIn the morning I found around E-Mails of threat and real strange and spooky E mails some had bigoted tones etcThey were all from Elegance in Design .On 6/29/judge [redacted] of [redacted] court issued a harassment/protective order against himWe put a tracer on him so we can serve him with the court order to find out that his real name is Robert [redacted] C [redacted] ( not Rob A [redacted] ) like his business card show him as.He got two different addresses but he lives in neither address.I feel that he owes me $for the price of the tile , sinks and faucets , shower heads and lights and should refund me
Hello, Revdex.com:Happy Holidays!We just returned yesterdayWe were out of town during a family emergency, and we were not aware of this information, and our first complaint The [redacted] s are correct, we were not able to have their custom entertainment center delivered, as we had anticipatedTheir product was not finished by the beginning of April, when they needed to return to [redacted] Our clients called us on November 4th., upon their return to Arizona, and we requested their product be shipped, ASAPHaving not received the product, or any response from the production & shipping teams, we cancelled our order, which was pre-paidWe emailed our client, that we would refund their deposit, pending the receipt of their productUnfortunately, we were needed out if town We have ordered, and completed several contracts with Mrand Mrs [redacted] , and have previously, as they are well aware, taken care of all their concernsWe regret that we were not able to fulfill, their, as well as our own, expectationsI will be sending their refund today Thank you all, at the Revdex.com, for keeping us informed of our clients' needs, and issuesOur clients, and your team, has made our team, create a better company.Sincerely,ELEGANCE IN DESIGN INC (EIDI) [redacted] ***