Dear Revdex.com, we responded to this customer several times, both on the phone as well as by email recently. Here is the status. Mr [redacted] shopped for several weeks with us for a new Transit. We were unable to finalize a deal with him until Ford announced a special...
short term Labor Day weekend promotion that changed the incentives in effect prior from 4.9% for 60 months, plus a $1000 upfit incentive that had been in place for many months, to a 0% for 72 months special rate. When the deal was announced in the last few days of August, Ford did not indicate in the program announcement that the separate $1000 upfit program could not be combined as it had been with this new rate. It was silent on this issue. We discussed this additional upfit program with Mr [redacted] at that time, but he had to do several things, including getting his business registered in the State Of Illinois to be even considered for this additional $1000. We told him that we would try to help get him approved for this extra $1000, but it was ultimately Ford Motor Company's decision. Just a few days later, but after Mr [redacted] had taken delivery of his vehicle, but weeks before he submitted all the necessary forms to qualify for this extra $1000, Ford Motor Company sent out a clarification to all its dealers that these two programs could not be combined. We submitted the incentive request in late September after receiving all the information from Mr [redacted], initially received confirmation from Ford that the extra $1000 rebate was approved, and then waited for payment from Ford. When the payment was not sent to us, we followed up with Ford for further clarification as to why they had not paid us. When we tried to re-submit it, we got a rejection notice, suggesting the 0% for 72 months and the extra $1000 were not compatible. So here is where it stands now: We have submitted an appeal on Mr [redacted]'s behalf to Ford Motor Company's national incentive group on two fronts. First, the initial program announcement was not clear, and we deliver the vehicle to him prior to the clarification. Second, if the vehicle would have come from the factory with the upfit shelves and bins already installed, it would have qualified. Ford only excluded upfits done after delivery. The appeal is still in process, and he knows this. I have spoken to him myself. Ford will make the ultimate decision as to whether they make an exception. Since it is their rebate program, not ours, their decision is final. As soon as we hear from Ford we will let Mr [redacted] know. If they do approve it, we will send him the check immediately. Please feel free to call me with any further questions. [redacted]
Dear Revdex.com, we responded to this customer several times, both on the phone as well as by email recently. Here is the status. Mr [redacted] shopped for several weeks with us for a new Transit. We were unable to finalize a deal with him until Ford announced a special...
short term Labor Day weekend promotion that changed the incentives in effect prior from 4.9% for 60 months, plus a $1000 upfit incentive that had been in place for many months, to a 0% for 72 months special rate. When the deal was announced in the last few days of August, Ford did not indicate in the program announcement that the separate $1000 upfit program could not be combined as it had been with this new rate. It was silent on this issue. We discussed this additional upfit program with Mr [redacted] at that time, but he had to do several things, including getting his business registered in the State Of Illinois to be even considered for this additional $1000. We told him that we would try to help get him approved for this extra $1000, but it was ultimately Ford Motor Company's decision. Just a few days later, but after Mr [redacted] had taken delivery of his vehicle, but weeks before he submitted all the necessary forms to qualify for this extra $1000, Ford Motor Company sent out a clarification to all its dealers that these two programs could not be combined. We submitted the incentive request in late September after receiving all the information from Mr [redacted], initially received confirmation from Ford that the extra $1000 rebate was approved, and then waited for payment from Ford. When the payment was not sent to us, we followed up with Ford for further clarification as to why they had not paid us. When we tried to re-submit it, we got a rejection notice, suggesting the 0% for 72 months and the extra $1000 were not compatible. So here is where it stands now: We have submitted an appeal on Mr [redacted]'s behalf to Ford Motor Company's national incentive group on two fronts. First, the initial program announcement was not clear, and we deliver the vehicle to him prior to the clarification. Second, if the vehicle would have come from the factory with the upfit shelves and bins already installed, it would have qualified. Ford only excluded upfits done after delivery. The appeal is still in process, and he knows this. I have spoken to him myself. Ford will make the ultimate decision as to whether they make an exception. Since it is their rebate program, not ours, their decision is final. As soon as we hear from Ford we will let Mr [redacted] know. If they do approve it, we will send him the check immediately. Please feel free to call me with any further questions. [redacted]