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Elegant Air Conditioning & Heating

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Elegant Air Conditioning & Heating Reviews (4)

Attached, please find data of the wind speeds for the past (six) years that wasprovided to the townhome association that have exceeded the manufactures warranty39 times on the roofing product used on Ms. [redacted]s home, and that has been used inthe Western New area for the last 70 years.As far as the...

repair to Ms. [redacted]'s car, Big "G" Roofing & Siding, LLC., cannot beresponsible for "Acts of God" during an 80mph wind storm in WNY.If you have any further questions, please feel free to contact us at [redacted]Sincerely,Gary [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They refer to the product that was used was not suitable then why would they agree to install this product in the first place knowing it is a high wind area.They blame product but not installation of product then why was there leakage to my interior roof that they came and repaired per my provided complaint. The installation from the beginning is at fault causing the damage to the interior ceilings and continual shingle loss. ]What are they doing to rectify this situation and why are they not responsible to vehicle damage??
Regards,
[redacted]

To whom it may concern,The owner of the above address built a home with [redacted] Homes that closed on 6/29/2010.  They selected the shingles and color that were to be installed on their home and they were installed as per the manufacturers specs. The shingles manufacturer's specs are attached...

which has a wind rating up to 60 MPH.  The above referenced  address is located in a very windy high wind zone as is all the other houses in the particular area.  The winds and wind guts often exceed 60 MPH.  We use the airport as a gauge for all wind related issues or claims.  In normal conditions the wind speeds in this neighborhood are at least 10-15 MPH or higher than the airport reading due to the wide open landscape of the neighborhood. The first (almost) 4 years the above homeowner had NO issues with the roofing shingles blowing off their home.  we received a call around 3/4.2014 regarding shingles had blown off the roof due to excessive wind speeds and guest.  The homeowner was given an estimate to repair said wind damaged roofing at an extremely discounted rate due to OUR close relationship with the Builder and their customers.  Homeowner agreed to price and that this repair was caused by heavy winds which exceed the manufacturer's wind rating at that time.  Work was performed and homeowner was billed on 3/18/2014.The second call came in on or around 3/7/2015.  When we looked at the wind damaged shingles reported on this day, it was close to the same area that was repaired previously.  At which time Big G Roofing made the decision to cover these repairs at NO COST to them as a courtesy to both the homeowner and the builder.  This wind damaged shingles were replaced and hand sealed to assure a good seal at this was the windiest side of the house.The third call came in on or around 5/2/2016.  Our service coordinator happened to be in the area when the call came in and he stopped and walked the above address and hand delivered a business card to either Mother of owner or Babysitter and told them to have the owner call him so they could discuss options.  During the first part of the conversation it was explained to them that the wind rating has been exceeded and the home is out of warranty but again as a show of good faith to our builder and their customers she was offered another heavily discounted rate of $75.00.  At this point in the conversation she became very rude and told out service manager that "Big G Roofing did a st job" and she wasn't going to deal with him anymore and was going back to the builder. The service manager once again explained that her home was out of warranty and that the winds exceeded the manufacture's wind rating and that the builder would most likely refer them back to Big "G" roofing.  The homeowner was still being aggressive and rude to the point that she was told to call [redacted] or another roofer at that point.Big G Roofing was then contacted through the builder to service walk the entire roof for wind damaged shingles.  To bill the homeowner directly and not to exceed $100.00.  As per their conversation with the above homeowner.  The work was completed on 5/20/16 and homeowner was billed directly as per builder, as per work order #211860C.The above roof has been checked for defects as the homeowner complained that the roof was defective.  when the roof was inspected it was found that the roof WAS NOT defective and it's the heavy gust of wind causing these issues.  As you can see in the pictures provided the wind is literally tearing and ripping the shingles in half.  This is clearly a high wind issue and NOT an installation concern.  we feel that we have given this homeowner nothing sort of a great customer service.  Calls were returned in a timely manner, second service call was covered free of charge and the third and latest call they were given even a bigger discount due to out loyalty to our Builder and their customers.  we understand the homeowners concerns and have made every effort to work with them in their time of need.  Their warranty through us and their builder has expired and they can feel free to use any roofer they so choose to.

Mrs. [redacted] had a skylight that was reused at the time of the original roof job.   The skylight was NOT covered under the 5 year warranty period due to it not being a new but a reused skylight.  The homeowner is currently out of the 5 year warranty period.  We have tried to...

work with this homeowner by trying to seal this skylight twice even thought it was not covered under warranty.  When the homeowner was told that the skylight needed to be replaced we received paperwork and obstructions in return that it should be covered.  One that she had a 25 year warranty on her roof.  This warranty only applies to the shingles through the manufacturer, not Big "G" Roofing & Siding, LLC.Instead of installing a new skylight Mrs. [redacted] choose to reuse the existing skylight which fell under no warranty.  We did not supply the skylight, nor did we install it.  We do not warranty existing products.We have held up our end of the original contract, plus 2 free service calls.We choose not to take on any more future work with this customer to avoid any future confrontations.  We would be happy to provide them with a list of contractors to assist her.

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