Elegant Arrivals

May 31, 2014Dear [redacted] ***:Elegant Arrivals is a for hire transportation limousine serviceOn March 27, an hour Prom limousine transportation service was booked by [redacted] via Email/internet and telephone contact with our reservationist [redacted] for May 3, At the time of the initial reservation request, we secured a deposit of $Full payment of $1,was received before services were renderedWe (Elegant Arrivals) require a $deposit for serviceThis deposit ensures that the vehicle requested is reserved for that date of the event, put on the schedule and cannot be booked again for that date of service.On May 3, 2014, before service was rendered, we put a call out to [redacted] to inform her that the large bus which was reserved was unable to be used do to unforeseen mechanical issuesWe offered to send (2) passenger buses and that option was agreed to by customerThe buses arrived to the pickup destination on time without issueOne of the buses had a power failure unknown to the driver until he attempted to open the passenger entrance doorBoth drivers had contact with the owner and mechanic about the power issue an attempted to rectify the situation on sceneThe drivers were unable to fix the issue and after no passengers boarded the bus it was returned to the limo yardUpon arrival it was discovered that it was a relay malfunction and the vehicle could not be usedA replacement vehicle was sent out to the destination pick up for the return serviceIn our contract it states that we (Elegant Arrivals) reserve the right to substitute any vehicle at any time for unforeseen mechanical issue reasons [redacted] was sent out a confirmation email including Some of the rules and it also says to visit our website for complete rules and policiesOur contract is under [redacted] name and no one elsesAs to [redacted] s complaint about being hung up on, the owners phone battery did die during this eventThe calls that came into office were answered and handled accordinglyAs to the best of our abilities we rendered the serviceThe contract was signed and we feel that we have done our partWe are only obligated to the name on the contract for resolving issuesWe did apologize to the parents who called into the office that day for the unforeseen issuesWe followed company policyPlease feel free to review the rules and regulations online at www.elegantarrivals.net as well.Respectfully,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Services per the attached contract were not fulfilled because there was not a working vehicle to take the kids to the prom Picking them up after the prom was pointless because the first failure required the students to drive themselves to the location I had assumed the company would graciously offered a full refund since the contract simply wasn’t fulfilled due to mechanical issues of their vehicle Since they choose to insist they did nothing wrong, I would like to see documentation of a pre-safety check and state inspection records because this vehicle also had brake lights out, dented bumpers and rust issues I understand that substitution is allowed but it should be an equivalent substitution Substituting an old, junky bus should not be considered fair Regards, [redacted] ***

June 23, 2015Dear [redacted] ***:We have received your inquiry dated June 12, 2015.Elegant Arrivals is a for hire transportation limousine serviceOn May 30, a hour Sweet Birthday transportation service was booked by [redacted] via email and telephone correspondence on May 19, with our reservationist Odaliz for May 30, At the time of initial reservation request, we secured a $depositFull payment of service was $run fare and $(20%) gratuity to driverThis deposit ensures that the vehicle requested is reserved for that date of the event, put on the schedule and cannot be booked again for that date of Service.The service for May 30, was confirmed via telephone by Odaliz on May 26, 2015.The service was rendered on May 30, as scheduled with a super stretch limousine and picked up on timeDuring the course of the service there was an unforeseen malfunction of the A/C unit in the vehicle.We were contacted by contracted party May 30, after the Service was rendered with a complaint about the malfunctioning A/C unitWe sent out an apology letter and a gift card with a $value toward a future service to try to accommodate for the malfunctionWe have apologized for the unforeseen circumstances regarding the vehicle that was beyond our control.However, the customer signed off on all contract areas, credit card slip and accepted the serviceThe contract clearly states, as I have included and highlighted, that Elegant Arrivals is not responsible for any failure of the heating or air conditioning malfunctions that may occur at the time of serviceSince we did complete our transportation service within the terms and policies of her contract, we do regret there is nothing further that we can doWe submit this response as it directly correlates to the facts of [redacted] reservation and serviceWe have no comment on any allegations or legal proceedings that do not involve this customer ( [redacted] ).Respectfully,Aimee R

June 13, Dear [redacted] ***: We have your inquires from May 13, and May 27, The facts were fully detailed in our correspondences to you and we attached copies of the sameWe have acknowledged the customers concerns and have had phone and email contact with the contracted partyWe have apologized for the unforeseen circumstances regarding the vehicle breakdown that was beyond our controlHowever, a vehicle of comparable duality and size was sent as a replacementThe customer signed off on all contracts, and credit card slips and accepted the service with the replacement vehicle.Since we did complete our transportation service within the terms and policies of her contract, we do regret there is nothing further that we can doWe submit this response as it directly correlates to the facts of [redacted] ***'s reservation and serviceWe have no comment on any allegations or legal proceedings that do not involve this customer ( [redacted] ***) so please stop making this the focal point of further complaintsRespectfully, Aimee R

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and agree that a resolution has been reached.
Regards,
*** ***

June 13, 2014Dear *** ***:We would like to thank *** *** for her additional concerns and appreciate her for themWe have made contact with the contracted party and have offered her a refund agreementWe are waiting for their responsePlease advise *** *** to forward her concerns to the contracted party.Respectfully

To Whom It May Concern:Elegant Arrivals is a for hire transportation limousine serviceOn June 1st, *** Flores made a reservation for a hour wedding limousine transportation service for people with our white stretch limousineAt the time of the initial reservation request,
customer authorized payment for her services in the amount of $which would represent the full charge for the vehicle hour service leaving a balance of $which was to be paid cash on the day of serviceThis payment ensures that a vehicle is reserved for the date of eventIn ***'s instance her date of service requested was for June 5, with a scheduled pick up at 1:PM at a location *** *** Place Whitehall, PA 18052, transporting to the *** ***, then a final drop off at the *** *** Sports Club *** *** Road Allentown, PA After the reservation was booked we went ahead and sent her an email confirmation detailing our rules and regulationsWe attached the copy of emails sent on June 1, at 10:AM.On June 5, we had the white stretch ready to go, but an unforeseen mechanical mishap happened and we had to send another stretch which was silverAs you can see on the confirmation attached, was clear confirmation to *** in our rules and regulations, # Customer agrees that replacement limousine or color may be substituted if contracted limousine becomes unavailable for any reasonWe sent a stretch limo as reserved to hold passengersWhen we arrived the customer was not happy with the vehicle as it was not to their liking, so her son *** *** called the same day the service was rendered to complain and we also explained exactly what had happened to the other limousine which *** had asked for and we apologized for the inconvenience*** did not ask for us to cancel services she continued to use the vehicle for the hours of serviceOn July 1, at 12:PM we received a complaint email from *** about the vehicle not being the one she wantedOn July 7", we called *** to try and satisfy her complaintWe explained to her that even though she still continued the service in the vehicle she wasn't satisfied with, the owner Steve still offered a $gift card for future services for the inconvenienceShe was NOT willing to receive the $gift card for future services, she wanted us to refund money to her credit card, which in our policy it states that only a gift card/certificate will be issued or a future reservation for any inconveniencesWe apologize for her discontent but we were there as contracted, on time and we provided and completed the contractThe customer was kindly given an opportunity to receive a gift card of $just for the inconvenience of sending substitute vehicle, which allowed no disruption of serviceThe customers were taken to where they needed to go for the contracted hoursAll our vehicles can be viewed on our website .
Respectfully,
Kasslynn S***

If I could give them ZERO stars I would! This place is absolutely HORRIBLE!!! I paid almost $for a trolley for my wedding which BROKE DOWN trying to get people back to the hotel and I had to have one of my guest's tow them up the hill to get running! The company offered me $back!! This place has horrible customer service, I feel bad for the office people that have to deal with such a lousy company and boss for that matter who wouldn't even talk to me on the phone I would NEVER use this place EVER again!!! BEWARE!!

May 31, 2015Dear *** ***:
Elegant Arrivals is a for hire transportation limousine serviceOn March 27, an hour Prom limousine transportation service was booked by *** *** via telephone contact with our reservationist Mara for May 9, At the time of the initial
reservation request, we secured a deposit of $Full payment of $was received before services were renderedWe (Elegant Arrivals) require a $deposit for serviceThis deposit ensures that the vehicle requested is reserved for that date of the event, put on the schedule and cannot be booked again for that date of service.On May 6, 2015, before service was rendered, we put a call out to *** *** to confirm with her the reservation for May 9, The remaining open balance of $was received on May 8, 2015.The reservationist referred the customer to our website for a visual representation of vehicles in our fleetThe images are for visual representation onlyThere was an unforeseen issue with the transmission of the contracted vehicle that occurred the day of serviceA substitute vehicle of same passenger size was sent as a replacementThe substitute limousine arrived to the pickup destination on time without issueThe contract was signed by reserving party and passengers entered the vehicleAt that point, the substitute vehicle had been accepted by the contracted partyIn our contract it states that we (Elegant Arrivals reserve the right to substitute any vehicle at any time for reason*** *** did visit our website and the complete list of rules and policies are listed for review, as well as an email confirmation that was sent the day the vehicle was reserved that also states our rules and regulationsOur contract is under *** ***'s name and no one else'sThe service was completed for the hours contracted*** *** did sign the contract and accepted the vehicleWe did apologize to *** *** who called into the office on Monday May 11, with her concernsWe did apologize for the unforeseen issuesWe followed company policyPlease feel free to review the rules and regulations online at WWW.elegantarrivals.net as wellWe also will attach the email confirmation sent to *** *** on March 27, 2015, which again shows that a vehicle may be subject to substitutionRespectfully,Aimee RCustomer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 23, 2015Dear *** ***:
We have received your inquiry dated June 12, Elegant Arrivals is a for hire transportation limousine serviceOn May 30, a hour Sweet Birthday transportation service was booked by *** *** via email and telephone
correspondence on May 19, with our reservationist Odaliz for May 30, At the time of initial reservation request, we secured a $depositFull payment of service was $run fare and $(20%) gratuity to driverThis deposit ensures that the vehicle requested is reserved for that date of the event, put on the schedule and cannot be booked again for that date of Service.The service for May 30, was confirmed via telephone by Odaliz on May 26, 2015.The service was rendered on May 30, as scheduled with a super stretch limousine and picked up on timeDuring the course of the service there was an unforeseen malfunction of the A/C unit in the vehicleWe were contacted by contracted party May 30, after the Service was rendered with a complaint about the malfunctioning A/C unitWe sent out an apology letter and a gift card with a $value toward a future service to try to accommodate for the malfunctionWe have apologized for the unforeseen circumstances regarding the vehicle that was beyond our controlHowever, the customer signed off on all contract areas, credit card slip and accepted the serviceThe contract clearly states, as I have included and highlighted, that Elegant Arrivals is not responsible for any failure of the heating or air conditioning malfunctions that may occur at the time of serviceSince we did complete our transportation service within the terms and policies of her contract, we do regret there is nothing further that we can doWe submit this response as it directly correlates to the facts of *** *** reservation and serviceWe have no comment on any allegations or legal proceedings that do not involve this customer (*** ***)Respectfully,
Aimee R

To Whom It May Concern:Elegant Arrivals is a for hire transportation limousine service. On June 1st, 2016 [redacted] Flores made a reservation for a 3 hour wedding limousine transportation service for 6 people with our white stretch limousine. At the time of the initial reservation request, customer...

authorized payment for her services in the amount of $300.00 which would represent the full charge for the vehicle 3 hour service leaving a balance of $60.00 which was to be paid cash on the day of service. This payment ensures that a vehicle is reserved for the date of event. In [redacted]'s instance her date of service requested was for June 5, 2016 with a scheduled pick up at 1:00 PM at a location [redacted] Place Whitehall, PA 18052, transporting to the [redacted], then a final drop off at the [redacted] Sports Club [redacted] Road Allentown, PA 18104. After the reservation was booked we went ahead and sent her an email confirmation detailing our rules and regulations. We attached the copy of emails sent on June 1, 2016 at 10:19 AM.On June 5, 2016 we had the white stretch ready to go, but an unforeseen mechanical mishap happened and we had to send another stretch which was silver. As you can see on the confirmation attached, was clear confirmation to [redacted] in our rules and regulations, # 5 Customer agrees that replacement limousine or color may be substituted if contracted limousine becomes unavailable for any reason. We sent a stretch limo as reserved to hold 8 passengers. When we arrived the customer was not happy with the vehicle as it was not to their liking, so her son [redacted] called the same day the service was rendered to complain and we also explained exactly what had happened to the other limousine which [redacted] had asked for and we apologized for the inconvenience. [redacted] did not ask for us to cancel services she continued to use the vehicle for the 3 hours of service.On July 1, 2016 at 12:00 PM we received a complaint email from [redacted] about the vehicle not being the one she wanted. On July 7", 2016 we called [redacted] to try and satisfy her complaint. We explained to her that even though she still continued the service in the vehicle she wasn't satisfied with, the owner Steve still offered a $100.00 gift card for future services for the inconvenience. She was NOT willing to receive the $100.00 gift card for future services, she wanted us to refund money to her credit card, which in our policy it states that only a gift card/certificate will be issued or a future reservation for any inconveniences.We apologize for her discontent but we were there as contracted, on time and we provided and completed the contract. The customer was kindly given an opportunity to receive a gift card of $100.00 just for the inconvenience of sending substitute vehicle, which allowed no disruption of service. The customers were taken to where they needed to go for the contracted 3 hours. All our vehicles can be viewed on our website . Respectfully,Kasslynn S[redacted]

June 23, 2015Dear [redacted]:We have received your inquiry dated June 12, 2015.Elegant Arrivals is a for hire transportation limousine service. On May 30, 2015 a 4.5 hour Sweet 16 Birthday transportation service was booked by [redacted] via email and telephone correspondence on May 19, 2015 with...

our reservationist Odaliz for May 30, 2015. At the time of initial reservation request, we secured a $400.00 deposit. Full payment of service was $400.00 run fare and $80.00 (20%) gratuity to driver. This deposit ensures that the vehicle requested is reserved for that date of the event, put on the schedule and cannot be booked again for that date of Service.The service for May 30, 2015 was confirmed via telephone by Odaliz on May 26, 2015.The service was rendered on May 30, 2015 as scheduled with a super stretch limousine and picked up on time. During the course of the service there was an unforeseen malfunction of the A/C unit in the vehicle.We were contacted by contracted party May 30, 2015 after the Service was rendered with a complaint about the malfunctioning A/C unit. We sent out an apology letter and a gift card with a $50.00 value toward a future service to try to accommodate for the malfunction. We have apologized for the unforeseen circumstances regarding the vehicle that was beyond our control.However, the customer signed off on all contract areas, credit card slip and accepted the service. The contract clearly states, as I have included and highlighted, that Elegant Arrivals is not responsible for any failure of the heating or air conditioning malfunctions that may occur at the time of service. Since we did complete our transportation service within the terms and policies of her contract, we do regret there is nothing further that we can do. We submit this response as it directly correlates to the facts of [redacted] reservation and service. We have no comment on any allegations or legal proceedings that do not involve this customer ([redacted]).Respectfully,Aimee R

October 21, 2016To Whom It May Concern:Elegant Arrivals is a for hire transportation limousine service. On September 24th, 2016 [redacted] made a reservation for a One way Airport limousine transportation Service for 2 people with a [redacted]. At the time of the initial reservation request,...

customer authorized payment for her services in the amount of $252.00 which would represent the full charge including tip to the drive. This payment ensures that a vehicle is reserved for the date of event. In [redacted] instance her date of service requested was for September 26, 2016 with a scheduled pick up at 4:50 PM at the JFK Airport then transporting to [redacted]. After the reservation was booked we went ahead and sent her an email confirmation detailing our rules and regulations. We attached the copy of emails sent on September 24, 2016 at 1:50 PM.On September 26, 2016 we had a [redacted] ready to go, but an issue occurred with the vehicle and we had to send another vehicle to substitute it. As you can see on the confirmation attached, was clear confirmation to [redacted] in our rules and regulations, # 5 Customer agrees that replacement limousine or color may be substituted if contracted limousine becomes unavailable for any reason.When we arrived the customer was not happy with the vehicle as it was not to their liking. [redacted]s daughter [redacted], whom we picked up from the airport, sent us a complaint email the same day we picked her up, in regards to the vehicle sent, and also stating that we DID NOT provide champagne which was stated in her confirmation. On September 28, 2016 at 2:30 PM we came up with an agreement which she accepted even though they still continued with our services, to only charge them for half of the original price which came out to $126.00. We sent her the agreement via email.We thought everything was satisfied after only charging her half the amount for service, but we then received the letter from the Revdex.com. If you look at the complaint email she had sent us on September 26, 2016 at 5:41 PM it clearly states “no champagne present, but if you look at her complaint to use she states that the champagne WAS presented. Her credibility conflicts what she says.We apologized for her dissatisfaction but we were there as contracted, on time and we provided and completed the contract. The customer was kindly provided services for only half of what we normally charge just for the inconvenience of sending substitute vehicle, which allowed no disruption of service. The customers were taken to where they needed to go for the contracted transport services. All our vehicles can be viewed on our website www.elegantarrivals.net.Respectfully,Jasslynn S

May 31, 2014Dear [redacted]:Elegant Arrivals is a for hire transportation limousine service. On March 27, 2014 an 8 hour Prom limousine transportation service was booked by [redacted] via Email/internet and telephone contact with our reservationist [redacted] for May 3, 2014. At the...

time of the initial reservation request, we secured a deposit of $100.00. Full payment of $1,440.00 was received before services were rendered. We (Elegant Arrivals) require a $100.00 deposit for service. This deposit ensures that the vehicle requested is reserved for that date of the event, put on the schedule and cannot be booked again for that date of service.On May 3, 2014, before service was rendered, we put a call out to [redacted] to inform her that the large bus which was reserved was unable to be used do to unforeseen mechanical issues. We offered to send (2) 14 passenger buses and that option was agreed to by customer.
The buses arrived to the pickup destination on time without issue. One of the buses had a power failure unknown to the driver until he attempted to open the passenger entrance door. Both drivers had contact with the owner and mechanic about the power issue an attempted to rectify the situation on scene. The drivers were unable to fix the issue and after no passengers boarded the bus it was returned to the limo yard. Upon arrival it was discovered that it was a relay malfunction and the vehicle could not be used. A replacement vehicle was sent out to the destination pick up for the return service.
In our contract it states that we (Elegant Arrivals) reserve the right to substitute any vehicle at any time for unforeseen mechanical issue reasons. [redacted] was sent out a confirmation email including Some of the rules and it also says to visit our website for complete rules and policies. Our contract is under [redacted] name and no one elses.
As to [redacted]s complaint about being hung up on, the owners phone battery did die during this event. The calls that came into office were answered and handled accordingly.
As to the best of our abilities we rendered the service. The contract was signed and we feel that we have done our part. We are only obligated to the name on the contract for resolving issues. We did apologize to the parents who called into the office that day for the unforeseen issues. We followed company policy. Please feel free to review the rules and regulations online at www.elegantarrivals.net as well.Respectfully,

July 3, 2014
To Whom It May Concern:Elegant Arrivals is a for hire transportation limousine service. Prior to receiving your letter of July 1.2014 we had been in contact with our customer and had this incident under review.We are glad to say that we did resolve this issue...

with the customer, [redacted]. A refund has been issued with our apologies as a mistake had been made.Respectfully,
?

May 31, 2014
Dear [redacted]:Elegant Arrivals is a for hire transportation limousine service. On March 27, 2014 an 8 hour Prom limousine transportation service was booked by [redacted] via Email/internet and telephone contact with our reservationist [redacted] for May 3, 2014. At the time...

of the initial reservation request, we secured a deposit of $100.00. Full payment of $1,440.00 was received before services were rendered. We (Elegant Arrivals) require a $100.00 deposit for service. This deposit ensures that the vehicle requested is reserved for that date of the event, put on the schedule and cannot be booked again for that date of service.On May 3, 2014, before service was rendered, we put a call out to [redacted] to inform her that the large bus which was reserved was unable to be used do to unforeseen mechanical issues. We offered to send (2) 14 passenger buses and that option was agreed to by customer.
The buses arrived to the pickup destination on time without issue. One of the buses had a power failure unknown to the driver until he attempted to open the passenger entrance door. Both drivers had contact with the owner and mechanic about the power issue an attempted to rectify the situation on scene. The drivers were unable to fix the issue and after no passengers boarded the bus it was returned to the limo yard. Upon arrival it was discovered that it was a relay malfunction and the vehicle could not be used. A replacement vehicle was sent out to the destination pick up for the return service.
In our contract it states that we (Elegant Arrivals) reserve the right to substitute any vehicle at any time for unforeseen mechanical issue reasons. [redacted] was sent out a confirmation email including some of the rules and it also says to visit our website for complete rules and policies. I am including this email. Our contract is under [redacted]s name and no one elses.As to [redacted]s complaint about the emergency exit being riveted shut, this vehicle has a roof emergency exit which was not riveted shut. There is no rear door emergency exit on this vehicle, but there is a luggage storage door.
As to the best of our abilities we rendered the service. The contract was signed and we feel that we have done our part. We are only obligated to the name on the contract for resolving issues. We did apologize to the parents who called into the office that day for the unforeseen issues. We followed company policy. Please feel free to review the rules and regulations online at www.elegantarrivals.net as well.Respectfully,

June 13, 2015
Dear [redacted]:
We have your inquires from May 13, 2015 and May 27, 2015.
The facts were fully detailed in our correspondences to you and we attached copies of the same.
We have acknowledged the customers concerns and have had phone and email contact with the contracted party. We have apologized for the unforeseen circumstances regarding the vehicle breakdown that was beyond our control. However, a vehicle of comparable duality and size was sent as a replacement. The customer signed off on all contracts, and credit card slips and accepted the service with the replacement vehicle.Since we did complete our transportation service within the terms and policies of her contract, we do regret there is nothing further that we can do. We submit this response as it directly correlates to the facts of [redacted]'s reservation and service. We have no comment on any allegations or legal proceedings that do not involve this customer ([redacted]) so please stop making this the focal point of further complaints.
Respectfully,
Aimee R

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Services per the attached contract were not fulfilled
because there was not a working vehicle to take the kids to the prom.  Picking them up after the prom was pointless
because the first failure required the students to drive themselves to the location.  I had assumed the company would graciously
offered a full refund since the contract simply wasn’t fulfilled due to
mechanical issues of their vehicle.  Since
they choose to insist they did nothing wrong, I would like to see documentation
of a pre-safety check and state inspection records because this vehicle also
had brake lights out, dented bumpers and rust issues.   I understand that substitution is allowed
but it should be an equivalent substitution. 
Substituting an old, junky bus should not be considered fair.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Elegant Arrivals did NOT comply with contract. The limo that was substituted was horrific. We have pictures. The kids were stuck because Elegant Arrivals did not tell us of this " unforeseen" limo breakdown until they pulled up to pick up the kids ON THE NIGHT OF THE PROM! ... and therefore left us with NO other option with which to get the kids to the prom. Why didn't they call us when it happened? It's a very clever tactic and yes, (Elegant Arrivals), I WILL mention other court cases you've been involved with in the past for this very same bait and switch tactic ! It is NOT the highlight of my complaint but I'm using it to show that your underminded and disrespectful business tactics are not tolerated by others as well, not just us! 
Regards,
[redacted]