Elegant Door & Window Gallery

July 10, 2014Gentleman, In response to the latest message please be advised that everything was properly completed and acknowledged as per a completion slip signed by the [redacted] family.Also be advised that the installation procedure is the correct way to install window that are to replace steel metal windows.We do not and I “emphatically state” take advantage of persons/people with disabilities.We have a very good record which I trust speaks for itself.Respectfully yours Armen K

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Please all of pictures of damaged rear window seals, and total disregard for a customer's complaints and concerns thus far to daterequesting that independent contractor inspect all that has occurred Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We find this response emphatically irrehirable and very poor customer service at Best We after further review of the work performed at [redacted] ***, we feel whole heartedly believe that the work was subpar at bestWith the initial measurements that were taken on April 15, by MrK [redacted] ensure us that the replacement windows would indeed mirror the accessing windows in width, height and length that were being removed from the Second Floor Rear BedroomMy current status is that I’m totally disable and I’m a person living with disabilities (ADA) and unable to workTherefore, I received a fixed household disability income Let the record show that there are Current Standing Federal Laws – for Americans with Disabilities that "prohibit companies" from taking advantage of persons/people with Disabilities(Americans with Disabilities Act)Hopefully, the factors of me being a Person Living with Disabilities ADA, and my demographics location and my ethnicity affiliation did not play a role in the lack of services that were performedWe now are considering these services to be "Serves NOT RENDERED"Let the record show that Check Number [redacted] was written on April 15, for $dollar as a retainer fee for the initial work processThe balance of $was paid on May 29, as the remaining balance to dateThis information was noted and recorded on (2) of ELEGANT GALLERYIncInvoices Totaling $By showing us a copy of OUR OWN RECEIPT, only proofs one thing, that I'm truly A MAN of WORD AND PAY MY DEBTS Let the record show that one of MrK [redacted] Chief Contractors informed me that if we order more replacement windows that there would be no need to have these windows reframe and it would cost us $ less each window unit Please, See ALL of The Attached Photos #To #The List in detail the issues and concerns that detail subpar work in different forms I personally have over years of Inspections, Testing, Troubleshooting, Quality Control and Assurance with (2) Two of The Top Companies Country the Being (***) [redacted] and (***) [redacted] I am very Sadden and Disappointed with Elegant Windows & Doors for taken a negative approach in attacking my wife and IMe being a Person With Disabilities, we have to save these monies (Disability Income as I Recall and Remember) over a period of timeThose monies that you Out Right Took from us, Was Indeed Very Shameful and With Any Regards To The Less FortunateSHAME on you MrK [redacted] and Elegant Windows & Doors, Am Disable For LIFE, [redacted] & [redacted] ***