Elegant Furniture

Initial Business Response / [redacted] (1000, 14, 2015/11/30) */ we exchanged and offered to exchange on 11/28/,customer refused she also signed tht merchandise was recieved in good condition on the day of delivery weeks after merchandise was delivered she called and complaint and was unsatisfied after we gave her great service customer is not being responsive .we bealieve she damaged the goods Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is not being honest with youThey are refusing to take care of my situation in a professional mannerThey have not listens to the details of what I have told them about itI called them before two weeksI have a YEAR warranty and they refuse to abide by itI do not recommend any customers to this company due to their dishonesty and unprofessionalismNo one deserves itI need my furniture replaced or the money back Final Business Response / [redacted] (4000, 18, 2015/12/02) */ we are all about are customers she must call the store 12/2/to schedule exchange we hv nightstand to exchange for [redacted] she must call store to schedule exchange XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 20, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called them several times and they hang up on me or say they will do something but don't do what they say

Initial Business Response / [redacted] (1000, 10, 2016/05/31) */ He is welcome to come to the store to get a refund Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) one guy he said he is boss call me time the frist time he said he can't money refund to me but he can give store credit I said not ,I need full money refund he said not if you want money refund we will charge you 25% feei said notthe second time he said "why you going to Complaints me " ok you coming my store we full refund money to you but you need Complaint withdrawn frist I said not I don't trust youi dont know if I complaint withdrawn and you still dont want refund to me month ago I call my bank said this store Do not advertising to deceive consumersthey said they will check.5/23/the bank called me they said the store look like credit no good so they will heip me get money back5/25/i see my onlion banking the moneey get it back now this store Deceive consumers I will never come back Final Consumer Response / [redacted] (2000, 15, 2016/06/15) */

Initial Business Response / [redacted] (1000, 9, 2016/03/22) */ We will be calling the customer directly to fix this issue

Initial Business Response /* (1000, 8, 2016/03/09) */
we would like to take care of this matter she needs to come to store and talk to tru XXXXXXXXXX her furniture hS BEEN sitting in are warehouse
Initial Consumer Rebuttal /* (3000, 10, 2016/03/09) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
I would not be comfortable going back in to their store especially to have the same employee that disrespected me help meNot only me but my children I do not want to put in that situation again nor should I have too
Final Business Response /* (4000, 20, 2016/04/06) */
Customer happy now we took care of her
Final Consumer Response /* (2000, 22, 2016/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I went in to Elegant Furniture a couple of days ago the owner apologized and refund me the money back for the tableHe Also stated that the former employee is no longer with the companyI kept the dresser and I'm happy with the results from that and that it was made right

Initial Business Response /* (1000, 14, 2015/11/30) */
we exchanged and offered to exchange on 11/28/,customer refused she also signed tht merchandise was recieved in good condition on the day of delivery weeks after merchandise was delivered she called and complaint and was unsatisfied
after we gave her great service customer is not being responsive .we bealieve she damaged the goods
Initial Consumer Rebuttal /* (3000, 16, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is not being honest with youThey are refusing to take care of my situation in a professional mannerThey have not listens to the details of what I have told them about itI called them before two weeksI have a YEAR warranty and they refuse to abide by itI do not recommend any customers to this company due to their dishonesty and unprofessionalismNo one deserves itI need my furniture replaced or the money back
Final Business Response /* (4000, 18, 2015/12/02) */
we are all about are customers she must call the store 12/2/to schedule exchange we hv nightstand to exchange for *** she must call store to schedule exchange XXX-XXX-XXXX
Final Consumer Response /* (4200, 20, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called them several times and they hang up on me or say they will do something but don't do what they say

Revdex.com:At this time, I have not been contacted by Elegant Furniture regarding complaint ID ***.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/06/03) */
The item she ordered is manufactured in ChinaThere is no warranty on those itemsWe sent our drivers to service the furniture for freeWe took care of itWe offer for the customers to purchase warranty separatelyThis customer did not
purchase any

Initial Business Response /* (1000, 10, 2016/05/31) */
He is welcome to come to the store to get a refund
Initial Consumer Rebuttal /* (3000, 12, 2016/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
one guy he said he is boss call me time the
frist time he said he can't money refund to me but he can give store credit I said not ,I need full money refund he said not if you want money refund we will charge you 25% feei said notthe second time he said "why you going to Complaints me " ok you coming my store we full refund money to you but you need Complaint withdrawn frist I said not I don't trust youi dont know if I complaint withdrawn and you still dont want refund to me month ago I call my bank said this store Do not advertising to deceive consumersthey said they will check.5/23/the bank called me they said the store look like credit no good so they will heip me get money back5/25/i see my onlion banking the moneey get it back now this store Deceive consumers I will never come back
Final Consumer Response /* (2000, 15, 2016/06/15) */

Final Consumer Response /* (2000, 11, 2016/04/12) */

Initial Business Response /* (1000, 9, 2016/03/22) */
We will be calling the customer directly to fix this issue