I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this response, because as I fore stated in my initial complaint, the lighting was poor in the salon, and when I got home I observed the poor job on my feet [redacted] admitted that she did a poor job, due to being tired and I told her that was no excusei have more pictures to substantiate my claim, due to my old nail polish being left on and some of my toes were not even fully painted***, you were not there at the time and I would not go through these great lengths if I did not feel that these measures were not warrantedInitially I was informed that they would give me a full refund, then I was told they could not open drawerThe color part came in cause I was told to get a color and the job was so bad, I just thought another color would be okaythe work was sloppy and no she did not put a top coat on my feeti was thereI want a full refund, based on a poor service performedthe pictures should tell the whole story
My name is Hanna, represent Elegant NailsI sincerely apologize for what happenedThe staff has explained thisWorked on your pedicure, [redacted] has done the same procedure as top coat after coloringEither at home or at the salonEverybody doing the same conceptsAnd also you was very pleased with the pedicure service and tipped [redacted] $ before you left the salonWhen you came back to say you needed fix, the job is done perfectly as other technicians and customers can seeNothing need to be fix, that's why they can't really do anything at the timeTo me is just misunderstandingIf you didn't like the color you pickedWe are happy to change it for youI hope we solve this matter so [redacted] can keep her job thanks in advance.Sincerely,Hanna phoSalon Owner
Hi Dear, I'm reply this email to tell you I will refund $please give me your mailing addressWill mail you a check in the amount of $dollarsEverybody having a worst day of life so no excuse for thatThank you
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this response, because as I fore stated in my initial complaint, the lighting was poor in the salon, and when I got home I observed the poor job on my feet.. [redacted] admitted that she did a poor job, due to being tired and I told her that was no excuse. I have more pictures to substantiate my claim, due to my old nail polish being left on and some of my toes were not even fully painted. [redacted], you were not there at the time and I would not go through these great lengths if I did not feel that these measures were not warranted. Initially I was informed that they would give me a full refund, then I was told they could not open drawer.. The color part came in cause I was told to get a color and the job was so bad, I just thought another color would be okay. the work was sloppy and no she did not put a top coat on my feet.. I was there... I want a full refund, based on a poor service performed. the pictures should tell the whole story...
My name is Hanna, represent Elegant Nails. I sincerely apologize for what happened. The staff has explained this. Worked on your pedicure, [redacted] has done the same procedure as top coat after coloring. Either at home or at the salon. Everybody doing the same concepts. And also you was very pleased with...
the pedicure service and tipped [redacted] $ 5 before you left the salon. When you came back to say you needed fix, the job is done perfectly as other technicians and customers can see. Nothing need to be fix, that's why they can't really do anything at the time. To me is just misunderstanding. If you didn't like the color you picked. We are happy to change it for you. I hope we solve this matter so [redacted] can keep her job thanks in advance.Sincerely,Hanna phoSalon Owner
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. My mailing address is:[redacted] [redacted]I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this response, because as I fore stated in my initial complaint, the lighting was poor in the salon, and when I got home I observed the poor job on my feet [redacted] admitted that she did a poor job, due to being tired and I told her that was no excusei have more pictures to substantiate my claim, due to my old nail polish being left on and some of my toes were not even fully painted***, you were not there at the time and I would not go through these great lengths if I did not feel that these measures were not warrantedInitially I was informed that they would give me a full refund, then I was told they could not open drawerThe color part came in cause I was told to get a color and the job was so bad, I just thought another color would be okaythe work was sloppy and no she did not put a top coat on my feeti was thereI want a full refund, based on a poor service performedthe pictures should tell the whole story
My name is Hanna, represent Elegant NailsI sincerely apologize for what happenedThe staff has explained thisWorked on your pedicure, [redacted] has done the same procedure as top coat after coloringEither at home or at the salonEverybody doing the same conceptsAnd also you was very pleased with the pedicure service and tipped [redacted] $ before you left the salonWhen you came back to say you needed fix, the job is done perfectly as other technicians and customers can seeNothing need to be fix, that's why they can't really do anything at the timeTo me is just misunderstandingIf you didn't like the color you pickedWe are happy to change it for youI hope we solve this matter so [redacted] can keep her job thanks in advance.Sincerely,Hanna phoSalon Owner
Hi Dear, I'm reply this email to tell you I will refund $please give me your mailing addressWill mail you a check in the amount of $dollarsEverybody having a worst day of life so no excuse for thatThank you
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this response, because as I fore stated in my initial complaint, the lighting was poor in the salon, and when I got home I observed the poor job on my feet.. [redacted] admitted that she did a poor job, due to being tired and I told her that was no excuse. I have more pictures to substantiate my claim, due to my old nail polish being left on and some of my toes were not even fully painted. [redacted], you were not there at the time and I would not go through these great lengths if I did not feel that these measures were not warranted. Initially I was informed that they would give me a full refund, then I was told they could not open drawer.. The color part came in cause I was told to get a color and the job was so bad, I just thought another color would be okay. the work was sloppy and no she did not put a top coat on my feet.. I was there... I want a full refund, based on a poor service performed. the pictures should tell the whole story...
My name is Hanna, represent Elegant Nails. I sincerely apologize for what happened. The staff has explained this. Worked on your pedicure, [redacted] has done the same procedure as top coat after coloring. Either at home or at the salon. Everybody doing the same concepts. And also you was very pleased with...
the pedicure service and tipped [redacted] $ 5 before you left the salon. When you came back to say you needed fix, the job is done perfectly as other technicians and customers can see. Nothing need to be fix, that's why they can't really do anything at the time. To me is just misunderstanding. If you didn't like the color you picked. We are happy to change it for you. I hope we solve this matter so [redacted] can keep her job thanks in advance.Sincerely,Hanna phoSalon Owner
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. My mailing address is:[redacted] [redacted]I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]