Elegant Nails Spa

my name is S** *** from Elegant Nail Spa , address is ***
Telephone Rd Ventura ca is correct , the name K** *** not belong to here , sorry about that matter this is second letter I got from Revdex.com the complaint ID#*** I did call Sara Lykins twice and leaved message , haven heard from her to call me back , I need a recipes and picture the day we did to her nail to approve to me , my business hours from Tuesday to Sunday 9:to 7:pm phone ###-###-####
sincerely,
s** ***

I am writing to you in response to compliant ID 11470447. On or about June 6, 2016, I telephoned MsL*** and left messages requesting that she provide a receipt evidencing the date of her service along with photographs evidencing any issues with the service provided. On June 8, 2016, I received an email from MsL***; however, the email was blank (see attached email; no message and no photos). In the Revdex.com letter dated June 11, 2016, MsL*** also indicated in her response that she would drop any photos off in person;however, to date I have not received either the photos or proof that the service was purchased at our salon. My business takes great pride in the work that it completes and I look forward to bringing this issue to a quick resolution. Thank you

my name is S[redacted] from Elegant Nail Spa , address is [redacted] Telephone Rd Ventura ca 93004 is correct , the name K[redacted] not belong to here , sorry about that matter  this is second letter I got from Revdex.com the complaint ID#[redacted] I did call Sara Lykins twice and leaved message ,...

haven heard from her to call me back , I need a recipes and picture the day we did to her nail to approve to me , my business hours from Tuesday to Sunday   9:30 to 7:00 pm phone ###-###-#### sincerely,s[redacted]

Complaint: 11470477
I am rejecting this response because: I want a full refund still I had to walk around embarrassed of my nails and hide them  I emailed the business pictures and a receipt  and will be dropping pictures in person 
Regards,
S[redacted]