Elegant Reflections Alterations

Mrs [redacted] V [redacted] has every right to be unhappy with the dresses not being ready on timeShe was asked to come back mins later, and when she did of the dresses were complete Again, she has the right to be unhappy with the delay She was asked to wait a few more minutes to finish the 3rd dress, she then refused to wait and said she would come back We are truly sorry for the inconvenience we may have caused, we are working hard everyday to fix this problemWhen Mrs V [redacted] come back a few weeks later I spoke to her and explained that the damage to the dress was not done at the store We have been doing business with her for over 10years in which she never had bad work done I explained to Mrs V [redacted] that if in fact we had torn the dress we would have fixed it in store and had done a better job than what the dress looked like when she pick it up We would never give her the dress with large stitches to try and fix the tear Mrs V [redacted] was very upset raising her voice when speaking to me, I tried to reason with her but she was too upset or angry to listen We are all adults and I feel that this could have been handled in a different way without yelling listening to each others concerns the alterations done where done right she got the same quality work on this dresses like she has in the past Mrs V [redacted] is welcome to come in and pick up her refund, she is also welcome to find a different place to work with her if she feels that the work done is not to her standards we appreciate all of our loyal customers, but I can not work with some when I am being yelled at having loyal customers is how we have been able to stay in business for over years We also appreciate when a problem arises, for our customers to come in and explain their concerns in a calm, positive way We will always work with our customers to make them happy and figure out a way to continue a business relationship

As per our Refund Policy, we require the dress in its original state and bag in which it was pick up from Elegant Reflections on 8/along with the original purchase receipt Once the dress is inspected by the owner The refund will be processed For accounting purposes, the dress with the receipt must be turned in within week (Oct 17th 2015) After the refund, the dress and receipt become Elegant Reflections property Thank you

Mrs [redacted] V [redacted] has every right to be unhappy with the dresses not being ready on time. She was asked to come back 30 mins later, and when she did 2 of the 3 dresses were complete. Again, she has the right to be unhappy with the delay. She was asked to wait a few more minutes to... finish the 3rd dress, she then refused to wait and said she would come back. We are truly sorry for the inconvenience we may have caused, we are working hard everyday to fix this problem. When Mrs V [redacted] come back a few weeks later I spoke to her and explained that the damage to the dress was not done at the store. We have been doing business with her for over 10years in which she never had bad work done. I explained to Mrs V [redacted] that if in fact we had torn the dress we would have fixed it in store and had done a better job than what the dress looked like when she pick it up. We would never give her the dress with 4 large stitches to try and fix the tear. Mrs V [redacted] was very upset raising her voice when speaking to me, I tried to reason with her but she was too upset or angry to listen. We are all adults and I feel that this could have been handled in a different way without yelling. listening to each others concerns. the alterations done where done right. she got the same quality work on this dresses like she has in the past. Mrs V [redacted] is welcome to come in and pick up her refund, she is also welcome to find a different place to work with her if she feels that the work done is not to her standards. we appreciate all of our loyal customers, but I can not work with some when I am being yelled at. having loyal customers is how we have been able to stay in business for over 24 years. We also appreciate when a problem arises, for our customers to come in and explain their concerns in a calm, positive way. We will always work with our customers to make them happy and figure out a way to continue a business relationship.

Yes, I did get very upset as I could not believe that they would not take responsibilityThe dress was brand new, never worn nor washedI take my alterations here because I can not sew and they are the only alteration business that I have done business with in over years, so please tell me who did do it????
I would still request the $backIf *** did not do the damage someone in her shop did and all I am asking is for someone to take ownership and responsibility it. Why after over years of being a loyal customer who has also referred countless people to them would I all of a sudden falsely accuse them when I have never had an issue with them in the pastThat would seem pretty senselessIt seems to me that since it took me some time to notice the damage because I did not inspect them at the time of picking them up and did not see it until I actually wore it that they are using this time frame to say I must have done it myselfIf I had, I would have taken it back to them to fix it and would gladly have paid for it as I have done with them many, many times over the years

on 8/Mrs *** brought in her Red mesh with cowl to alter the length. she was asked to try it on to fit and measure the appropriate length. When she was done the dress went right back in her original bag like she mentioned. The dress is then placed in the back on a rack in its
date and time slot along with other garments awaiting to be worked on. When it was time to work on her dress, *** (owner) took the dress and hung it on her working station. She then lifted the bag half way up just high enough for her to work on the hem. from there she took the dress still in the bag over to the ironing board to iron the work just finished. When done with ironing, the bag was pulled down to cover the dress once again and placed on the pick up rack. When Mrs *** come back on the 20th to pick up the dress, she checked the dress and noticed there was one stain right around the knee area. At this time she told *** (the front desk help) she explained that it couldn't be cooking oil because no one was allowed to have food or drinks in the work area. That their is a designated area for eating separate from the work area. at this point *** was called in to check on the dress since she had done the work on the dress. *** explained that there were more than one stain, one around the mid section and another just under the bust, also stating the they looked more like deodorantprobably from trying the dress on. the stains were at an angle and elongated. in the past when we have seen oil stain, they appear to be more of a circular stain. Being that Mrs *** was so upset *** offered to have the dress dry cleaned, at this time Mrs *** had already walked out of the shop so *** stepped outside to ask for dress. Mrs *** agreed to come back a couple of days later to pick up the dress after it had been cleanedMrs *** called to ask about her dress and when it would be ready for pick up, She is right by being upset when the dress was not back from cleaners in the time originally promised but there is always lots of work and we were not able to get the dress faster. Mrs *** called the shop and spoke to *** on the 26th asking what time the dress would be ready and she was told 5:30pm to make sure the dress would be there when she picked up. Mrs *** showed up at 5:at which time the dress was being picked up from the cleaners. When the dress arrived she was presented with the dress. *** showed her dress back and front for her to check. At this time Mrs *** grabbed the dress and took it home. She called the next day and spoke to ***, she was asking for the dress tags which were removed by the staff at the cleaners, otherwise they remove and toss. A garment can not be dry cleaned with tags on. *** let her know that she had the tags and that she would save them. As far as the color and texture of the dress, the dress is made of a polyester mesh not chiffon. two different fabrics with different textures. the dress tag clearly states "the irregularities and variations I the color and texture of this fabric are characteristic of the fabric adding to its natural beauty and is in no way to be considered as defective." the tear that Mrs *** was referring to is the way the cowl neck on the back of dress is finished. inserted into the shoulder strap and tacked once about 6" below said point, from there the fabric drapes down onto the backwe are truly sorry that she is not happy but we stand by our work and efforts to do the make this a good experience for Mrs Becker. the day she picked up the dress she was visibly upset and did not say word to us when leaving. The tags for the dress are still available for her to pick up if she would like, we also have the same dress for a different customer as reference for the color and texture. We are sorry for having created any inconvenience for Mrs Becker.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had to purchase a second dress for my sisters wedding due to the condition of the dressI want some form of reimbursement for this.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had to purchase a second dress for my sisters wedding due to the condition of the dressI want some form of reimbursement for this.
Regards,
*** ***

Mrs [redacted] V[redacted] has every right to be unhappy with the dresses not being ready on time. She was asked to come back 30 mins later, and when she did 2 of the 3 dresses were complete.  Again, she has the right to be unhappy with the delay.  She was asked to wait a few more minutes to finish...

the 3rd dress, she then refused to wait and said she would come back.  We are truly sorry for the inconvenience we may have caused, we are working hard everyday to fix this problem. When Mrs V[redacted] come back a few weeks later I spoke to her and explained that the damage to the dress was not done at the store.  We have been doing business with her for over 10years in which she never had bad work done.    I explained to Mrs V[redacted] that if in fact we had torn the dress we would have fixed it  in store and had done a better job than what the dress looked like when she pick it up.  We would never give her the dress with 4 large stitches to try and fix the tear.  Mrs V[redacted] was very upset raising her voice when speaking to me, I tried to reason with her but she was too upset or angry to listen.  We are all adults and I feel that this could have been handled in a different way without yelling.  listening to each others concerns.  the alterations done where done right.  she got the same quality work on this dresses like she has in the past.  Mrs V[redacted] is welcome to come in and pick up her refund, she is also welcome to find a different place to work with her if she feels that the work done is not to her standards.  we appreciate all of our loyal customers, but I can not work with some when I am being yelled at.  having loyal customers is how we have been able to stay in business for over 24 years.  We also appreciate when a problem arises, for our customers to come in and explain their concerns in a calm, positive way.  We will always work with our customers to make them happy and figure out a way to continue a business relationship.

Yes, I did get very upset as I could not believe that they would not take responsibility.The dress was brand new, never worn nor washed. I take my alterations here because I can not sew and they are the only alteration business that I have done business with in over 10 years, so please tell me who did do it???? I would still request the $48 back. If [redacted] did not do the damage someone in her shop did and all I am asking is for someone to take ownership and responsibility it.  Why after over 10 years of being a loyal customer who has also referred countless people to them would I all of a sudden falsely accuse them when I have never had an issue with them in the past. That would seem pretty senseless.It seems to me that since it took me some time to notice the damage because I did not inspect them at the time of picking them up and did not see it until I actually wore it that they are using this time frame to say I must have done it myself. If I had, I would have taken it back to them to fix it and would gladly have paid for it as I have done with them many, many times over the years.

Mrs [redacted] V[redacted] has every right to be unhappy with the dresses not being ready on time. She was asked to come back 30 mins later, and when she did 2 of the 3 dresses were complete.  Again, she has the right to be unhappy with the delay.  She was asked to wait a few more minutes to...

finish the 3rd dress, she then refused to wait and said she would come back.  We are truly sorry for the inconvenience we may have caused, we are working hard everyday to fix this problem. When Mrs V[redacted] come back a few weeks later I spoke to her and explained that the damage to the dress was not done at the store.  We have been doing business with her for over 10years in which she never had bad work done.    I explained to Mrs V[redacted] that if in fact we had torn the dress we would have fixed it  in store and had done a better job than what the dress looked like when she pick it up.  We would never give her the dress with 4 large stitches to try and fix the tear.  Mrs V[redacted] was very upset raising her voice when speaking to me, I tried to reason with her but she was too upset or angry to listen.  We are all adults and I feel that this could have been handled in a different way without yelling.  listening to each others concerns.  the alterations done where done right.  she got the same quality work on this dresses like she has in the past.  Mrs V[redacted] is welcome to come in and pick up her refund, she is also welcome to find a different place to work with her if she feels that the work done is not to her standards.  we appreciate all of our loyal customers, but I can not work with some when I am being yelled at.  having loyal customers is how we have been able to stay in business for over 24 years.  We also appreciate when a problem arises, for our customers to come in and explain their concerns in a calm, positive way.  We will always work with our customers to make them happy and figure out a way to continue a business relationship.

In response to customer [redacted], we are sorry to hear that Mrs. [redacted] was unhappy with the service provided.  Customers statement of the problem is correct and we understand her frustration.  A refund was done on April 15th after coming to an agreement with Mrs....

[redacted] over the phone and in person with Mr. [redacted] her husband.  Mr. [redacted] agreed that the alterations were done correctly and asked that he be refunded for only one  jacket and Mrs. [redacted] dress (for the overpayment).  Refund amount $68.00 The jacket was deliver to Mr. [redacted] place of work the next day (April 16th)around 12 noon. Please let us know if we can be of further assistance.  Sincerely,  Elegant Reflections Alterations [redacted]

We regret that you are upset but I can not take responsibility for something that was not done while the dress was in our store.  In the future I will be more careful when taking in garments and letting the customer know if their is a problem before we work on it.  Is it possible that the dress was this way from purchase date and no one noticed.  We are always busy and don't always have the time to inspect every single item.  We take great care of all the clothing we are working on, and sometimes we do encounter bumps on road but always do our best in fixing whatever the problem may be.  We are here to provide a service for you and like nothing better then to make you happy.  But I also believe that no one has the right to come in and yell at me when we can resolve things in a different manner.  Please come in and pick up your refund. Thank you.

on 8/13 Mrs [redacted] brought in her Red mesh with cowl to alter the length.  she was asked to try it on to fit and measure the appropriate length.  When she was done the dress went right back in her original bag like she mentioned.  The dress is then placed in the back on a rack in its...

date and time slot along with other garments awaiting to be worked on.  When it was time to work on her dress, [redacted] (owner) took the dress and hung it on her working station.  She then lifted the bag half way up just high enough for her to work on the hem.  from there she took the dress still in the bag over to the ironing board to iron the work just finished.  When done with ironing, the bag was pulled down to cover the dress once again and placed on the pick up rack.  When Mrs [redacted] come back on the 20th to pick up the dress, she checked the dress and noticed there was one stain right around the knee area.  At this time she told [redacted] (the front desk help) she explained that it couldn't be cooking oil because no one was allowed to have food or drinks in the work area.  That their is a designated area for eating separate from the work area.  at this point [redacted] was called in to check on the dress since she had done the work on the dress.  [redacted] explained that there were more than one stain, one around the mid section and another just under the bust, also stating the they looked more like deodorant. probably from trying the dress on.  the stains were at an angle and elongated.  in the past when we have seen oil stain, they appear to be more of a circular stain.  Being that Mrs [redacted] was so upset [redacted] offered to have the dress dry cleaned,  at this time Mrs [redacted] had already walked out of the shop so [redacted] stepped outside to ask for dress.  Mrs [redacted] agreed to come back a couple of days later to pick up the dress after it had been cleaned. Mrs [redacted] called to ask about her dress and when it would be ready for pick up, She is right by being upset when the dress was not back from cleaners in the time originally promised but there is always lots of work and we were not able to get the dress faster.  Mrs [redacted] called the shop and spoke to [redacted] on the 26th asking what time the dress would be ready and she was told 5:30pm to make sure the dress would be there when she picked up.   Mrs [redacted] showed up at 5:10 at which time the dress was being picked up from the cleaners.  When the dress arrived she was presented with the dress.  [redacted] showed her dress back and front for her to check.  At this time Mrs [redacted] grabbed the dress and took it home.  She called the next day and spoke to [redacted], she was asking for the dress tags which were removed by the staff at the cleaners, otherwise they remove and toss.  A garment can not be dry cleaned with tags on.  [redacted] let her know that she had the tags and that she would save them.  As far as the color and texture of the dress, the dress is made of a polyester mesh not chiffon.  two different fabrics with different textures.  the dress tag clearly states "the irregularities and variations I the color and texture of this fabric are characteristic of the fabric adding to its natural beauty and is in no way to be considered as defective." the tear that Mrs [redacted] was referring to is the way the cowl neck on the back of dress is finished.  inserted into the shoulder strap and tacked once about 6" below said point, from there the fabric drapes down onto the back. we are truly sorry that she is not happy but we stand by our work and efforts to do the make this a good experience for Mrs Becker.  the day she picked up the dress she was visibly upset and did not say word to us when leaving.  The tags for the dress are still available for her to pick up if she would like, we also have the same dress for a different customer as reference for the color and texture.  We are sorry for having created any inconvenience for Mrs Becker.?

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had to purchase a second dress for my sisters wedding due to the condition of the dress. I want some form of reimbursement for this. 

Regards,

As per our Refund Policy, we require the dress in its original state and bag in which it was pick up from Elegant Reflections on 8/26 along with the original purchase receipt.  Once the dress is inspected by the owner.  The refund will be processed.  For accounting purposes, the dress with the receipt must be turned in within 1 week.  (Oct 17th 2015) After the refund, the dress and receipt become Elegant Reflections property.  Thank you.

In response to customer [redacted], we are sorry to hear that Mrs. [redacted] was unhappy with the service provided.  Customers statement of the problem is correct and we understand her frustration.  A refund was done on April 15th after coming to an agreement with Mrs....

[redacted] over the phone and in person with Mr. [redacted] her husband.  Mr. [redacted] agreed that the alterations were done correctly and asked that he be refunded for only one  jacket and Mrs. [redacted] dress (for the overpayment).  Refund amount $68.00 The jacket was deliver to Mr. [redacted] place of work the next day (April 16th)around 12 noon. Please let us know if we can be of further assistance.  Sincerely,  Elegant Reflections Alterations [redacted]