Better Business Bur**u: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint MrsW [redacted] wrote on our contract copy (Customer’s copy) two y**rs warranty on the jobPl**se see attached the customer’s copyThis warranty does not say that it is valid only for tile job not for plumbingIt was my understanding from this contract that she will take care if there arises any problem associated with the job within the warranty periodShe told me not to worry about the job her company has doneNow she writes, “We are not licensed plumber and cannot warranty the plumber’s workOur warranty is on tile work, not on plumbing and not on [redacted] fixture.” This is very confusing to me I gave her the job and she is responsible for it within the warranty periodAs a customer I have nothing to do with the plumberCoincidentally, Steve, the owner of [redacted] plumbing company who was hired by MsW [redacted] to do the plumbing work in this project worked in my house to fix faucet problem beforeI knew him MsL [redacted] W [redacted] states that I had problem with him about paymentThis is not trueThis is outrageous to me because I had no problem with any sort of payment to SteveI paid him right after the job After r**ding this statement from L [redacted] I talked to Steve last week and asked him if he had said to L [redacted] that I have payment problem with himSteve was very surprised and said to me “what she (L**) is talking about, I never said that” From this incidence I l**rned that MsW [redacted] is trying to defend herself and to prove that I am a liar MsW [redacted] states that why I did not inform her of the incident immediately when “I had her office phone number, Cell phone number and phone number of [redacted] plumbing (Steve’s)”This incident took place at the weekend, Saturday June 13, On that day I was in D [redacted] in my friend’s son’s wedding receptionMy tenant called me around 7:pm and said to me there was a major problem with the bath tub faucetHe could not turn the water offI asked him if it was drippingHe said no, water is coming out in full volumeI asked him to call my next door friend, G***, resident of [redacted] CirG [redacted] came out to help him but he was unable to stop the water My tenant called me again when advised him to turn off the shutoff valve of water pipe entering the house and since it was an emergency, I also told him to call local [redacted] Plumbing to stop the water for the time being as the remodeling work in the entire bathroom cost me over $and had y**rs warranty [redacted] plumbing people was unable to come immediatelyIn the m**ntime my tenant turned off the main valve by the water meter in the front yard to prevent water flowIf it was simply dripping, he would not bother at all- he said to me later [redacted] Plumbing technician came around 11:pm that night and asked my tenant about the problemMy tenant described him the problem and told him that he needed to stop water flow only in the bathroom as he cannot keep water turned off for the entire house for his childrenThe technician found that the main shut off valve was turned offAt that time there was no water coming from the faucet or showerMy tenant asked him how much it would cost to fix the problem He just indicated (no written quote) that it would cost around $because it is weekend and emergencyMy tenant did not take the risk of paying him $without my permissionHe told the technician to stop water in the faucet and the technician capped off the faucet and showerAs a landlord I did the right thingI was away from homeHow could I r**ch MsW [redacted] at her Office at the weekend around 7:pm when the office is closed? I did not have her number handy at the timeShe has asked why didn’t I call MrSteve, [redacted] plumbing Since I did not hire him for the job and he did not sign on the warranty paper, I am not supposed to call himIt app**rs to me that MsW [redacted] is trying to avoid her responsibility blaming on meI called her office on Monday morning, June 15, and described her secretary the incident in detail After that I got a call from SteveHe asked me if I had a faucet problemI told him about what happened with the faucet He told me that he could go to G [redacted] to fix the faucet if I was willing to pay him the repair cost, as per MsW***’s suggestionI told him that this faucet problem is under warranty from L**He told me he did not know anything about the warranty of the job (plumbing) he did If I would want him to fix the faucet, I have to pay him I declinedI called again L**’s office but I could not r**ch herSo, I emailed L [redacted] to take care of the problem because it was under warrantyBut L [redacted] refused to do that MsW [redacted] asked me to send her the work order from [redacted] plumbing because she did not believe me what I wrote her in the email I contacted first my tenant about the copy of the work orderHe sent me a copy of the receipt that [redacted] plumbing tech gave himIn that invoice paper there was no description of the work done, no name of companyIt had date and total charges of $for capping the faucet and shower pipeSo, I contacted [redacted] Plumbing officeI spoke to MrBob [redacted] , owner of [redacted] Plumbing about the work order and told him that MsW [redacted] needs detail information to provide us with the warranty He told me that he would talk to his tech and will send the work order to me by emailI got that document and emailed to MsW [redacted] as an attachmentPl**se see attachment-Looking at the document she accused me that I asked MrBob to falsify the fact and “put certain verbiage on their invoice” I never asked for anything but the details of the work done in the receiptI called Bob [redacted] again and told him why Ms W [redacted] was making this accusation against meMr [redacted] apologized for this drama MsW [redacted] was making He told me that he just gave me the proof that his tech went to my house and did the job asked forThere was no attempt of falsifying anything from my side This is cl**r to me that MsW [redacted] is twisting the fact to put all the blame on meMsW [redacted] writes that “in an effort to settle the matter with MrJ [redacted] I have alr**dy offered to purchase a new [redacted] Cartridge” She never wanted to buy a cartridgeShe gave me [redacted] phone number and asked me to call them to get the cartridge because only home owner can request for parts replacement to ***I r**lized that and wrote to MsW [redacted] that I will do that (pl**se see in my email to MsW***) She is insisting that I have to pay for the repair of faucet although it is under warrantyMsW [redacted] writes that “Most of the problem could have been avoided if MrJ [redacted] had allowed [redacted] Plumbing to install the Cartridge and we would have reimbursed MrJ [redacted] for the cost of cartridge even though it is under warranty by ***.” If I would allow [redacted] Plumbing tech to fix the faucet with cartridge at that night in emergency call, he would charge me $Why I should pay this amount of money from my pocket to [redacted] plumbing when the faucet problem is under warrantyI do not understand why Ms W [redacted] is escaping from her moral and legal obligation to fixing the problem Who is responsible for this problem? She never wanted to buy the cartridge I am surprised when she is talking about reimbursement With regards to the tile work she did for the bathroom, the bath wall tile she provided did not match with our existing floor tile in the bathroomSo, she told me that she will take care of that problemOn the day of final installment payment she demanded to pay her additional $for matching the tile (pl**se see on the contract at the bottom)It took only 6-tiles I reminded her that she said she would take care of itIn our conversation she suddenly thr**tened me that if I do not pay her $100.00, she will call the policeI was very ashamed of her behaviorI paid her additional $and left her officeFrom this incident I l**rned that she is very greedy in terms of moneyNow she says she would have reimbursed meShe was never trustworthy.I would like to mention another issue with the tile work though it is unrelated to present problemHer tile work technician put a wrong grout on the tileIt made the wall look very oddWhen I brought this problem to her, she asked me to take a picture of the wall and the original grout bag and send to herI requested her to come to my house look over this problemShe never came to my houseI showed her the pictures of wallShe admitted that the company has sent her a wrong grout However she is willing to take care of the grout problemShe told me that her tech will come and fix the problemI waited for weeks and months for her tech to comeShe never sent his tech (pl**se see attachment-for her agreement) This is an example of her commitment to customer’s problemWhen we wrote an online review regarding this issue, she insisted us to withdraw our comment on [redacted] web site in order to get grout problem solved We withdrew our comments but she did not fix the grout problem Steve, [redacted] plumbing told me if I provided him the cartridge, he would charge around $to install itI mentioned this to MsW***She completely ignored my request and asked me to make payment r**dy for Steve by Credit card if I wanted to fix the faucetShe complains that I have to pay by Credit card because I have given trouble to Steve with my past payment- which is completely false Again, she is making the most annoying allegation against me My main complaint against MsW [redacted] is on the issue of warranty on the job her company performedShe has completely ignored thatI am very unhappy with MsW***’s word on warrantyShe is not honest Now I am the victim I filed my complaint to Revdex.com as I hope to obtain a fair solution I expect that Revdex.com would take appropriate action against MsW***’s company and made her pay us the repair cost on the job she warrantiedThank you Regards, M [redacted] J [redacted] Dr L**gue City, TX [redacted] Tel: ***-***-***
We have arranged with [redacted] Plumbing Company to go to MrJ [redacted] property in G [redacted] on Thursday morning July 2, to install a [redacted] cartridge in the Tub/shower faucet at no charge to MrJ***.I trust this action ends this matter Sincerely, L [redacted] W***Elegant Remodeling & Design, Inc**st Main St.L**gue City, TX [redacted] 1.338.0388elegantremodeling@ [redacted] .net
Better Business Bur**u: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint MrsW [redacted] wrote on our contract copy (Customer’s copy) two y**rs warranty on the jobPl**se see attached the customer’s copyThis warranty does not say that it is valid only for tile job not for plumbingIt was my understanding from this contract that she will take care if there arises any problem associated with the job within the warranty periodShe told me not to worry about the job her company has doneNow she writes, “We are not licensed plumber and cannot warranty the plumber’s workOur warranty is on tile work, not on plumbing and not on [redacted] fixture.” This is very confusing to me I gave her the job and she is responsible for it within the warranty periodAs a customer I have nothing to do with the plumberCoincidentally, Steve, the owner of [redacted] plumbing company who was hired by MsW [redacted] to do the plumbing work in this project worked in my house to fix faucet problem beforeI knew him MsL [redacted] W [redacted] states that I had problem with him about paymentThis is not trueThis is outrageous to me because I had no problem with any sort of payment to SteveI paid him right after the job After r**ding this statement from L [redacted] I talked to Steve last week and asked him if he had said to L [redacted] that I have payment problem with himSteve was very surprised and said to me “what she (L**) is talking about, I never said that” From this incidence I l**rned that MsW [redacted] is trying to defend herself and to prove that I am a liar MsW [redacted] states that why I did not inform her of the incident immediately when “I had her office phone number, Cell phone number and phone number of [redacted] plumbing (Steve’s)”This incident took place at the weekend, Saturday June 13, On that day I was in D [redacted] in my friend’s son’s wedding receptionMy tenant called me around 7:pm and said to me there was a major problem with the bath tub faucetHe could not turn the water offI asked him if it was drippingHe said no, water is coming out in full volumeI asked him to call my next door friend, G***, resident of [redacted] CirG [redacted] came out to help him but he was unable to stop the water My tenant called me again when advised him to turn off the shutoff valve of water pipe entering the house and since it was an emergency, I also told him to call local [redacted] Plumbing to stop the water for the time being as the remodeling work in the entire bathroom cost me over $and had y**rs warranty [redacted] plumbing people was unable to come immediatelyIn the m**ntime my tenant turned off the main valve by the water meter in the front yard to prevent water flowIf it was simply dripping, he would not bother at all- he said to me later [redacted] Plumbing technician came around 11:pm that night and asked my tenant about the problemMy tenant described him the problem and told him that he needed to stop water flow only in the bathroom as he cannot keep water turned off for the entire house for his childrenThe technician found that the main shut off valve was turned offAt that time there was no water coming from the faucet or showerMy tenant asked him how much it would cost to fix the problem He just indicated (no written quote) that it would cost around $because it is weekend and emergencyMy tenant did not take the risk of paying him $without my permissionHe told the technician to stop water in the faucet and the technician capped off the faucet and showerAs a landlord I did the right thingI was away from homeHow could I r**ch MsW [redacted] at her Office at the weekend around 7:pm when the office is closed? I did not have her number handy at the timeShe has asked why didn’t I call MrSteve, [redacted] plumbing Since I did not hire him for the job and he did not sign on the warranty paper, I am not supposed to call himIt app**rs to me that MsW [redacted] is trying to avoid her responsibility blaming on meI called her office on Monday morning, June 15, and described her secretary the incident in detail After that I got a call from SteveHe asked me if I had a faucet problemI told him about what happened with the faucet He told me that he could go to G [redacted] to fix the faucet if I was willing to pay him the repair cost, as per MsW***’s suggestionI told him that this faucet problem is under warranty from L**He told me he did not know anything about the warranty of the job (plumbing) he did If I would want him to fix the faucet, I have to pay him I declinedI called again L**’s office but I could not r**ch herSo, I emailed L [redacted] to take care of the problem because it was under warrantyBut L [redacted] refused to do that MsW [redacted] asked me to send her the work order from [redacted] plumbing because she did not believe me what I wrote her in the email I contacted first my tenant about the copy of the work orderHe sent me a copy of the receipt that [redacted] plumbing tech gave himIn that invoice paper there was no description of the work done, no name of companyIt had date and total charges of $for capping the faucet and shower pipeSo, I contacted [redacted] Plumbing officeI spoke to MrBob [redacted] , owner of [redacted] Plumbing about the work order and told him that MsW [redacted] needs detail information to provide us with the warranty He told me that he would talk to his tech and will send the work order to me by emailI got that document and emailed to MsW [redacted] as an attachmentPl**se see attachment-Looking at the document she accused me that I asked MrBob to falsify the fact and “put certain verbiage on their invoice” I never asked for anything but the details of the work done in the receiptI called Bob [redacted] again and told him why Ms W [redacted] was making this accusation against meMr [redacted] apologized for this drama MsW [redacted] was making He told me that he just gave me the proof that his tech went to my house and did the job asked forThere was no attempt of falsifying anything from my side This is cl**r to me that MsW [redacted] is twisting the fact to put all the blame on meMsW [redacted] writes that “in an effort to settle the matter with MrJ [redacted] I have alr**dy offered to purchase a new [redacted] Cartridge” She never wanted to buy a cartridgeShe gave me [redacted] phone number and asked me to call them to get the cartridge because only home owner can request for parts replacement to ***I r**lized that and wrote to MsW [redacted] that I will do that (pl**se see in my email to MsW***) She is insisting that I have to pay for the repair of faucet although it is under warrantyMsW [redacted] writes that “Most of the problem could have been avoided if MrJ [redacted] had allowed [redacted] Plumbing to install the Cartridge and we would have reimbursed MrJ [redacted] for the cost of cartridge even though it is under warranty by ***.” If I would allow [redacted] Plumbing tech to fix the faucet with cartridge at that night in emergency call, he would charge me $Why I should pay this amount of money from my pocket to [redacted] plumbing when the faucet problem is under warrantyI do not understand why Ms W [redacted] is escaping from her moral and legal obligation to fixing the problem Who is responsible for this problem? She never wanted to buy the cartridge I am surprised when she is talking about reimbursement With regards to the tile work she did for the bathroom, the bath wall tile she provided did not match with our existing floor tile in the bathroomSo, she told me that she will take care of that problemOn the day of final installment payment she demanded to pay her additional $for matching the tile (pl**se see on the contract at the bottom)It took only 6-tiles I reminded her that she said she would take care of itIn our conversation she suddenly thr**tened me that if I do not pay her $100.00, she will call the policeI was very ashamed of her behaviorI paid her additional $and left her officeFrom this incident I l**rned that she is very greedy in terms of moneyNow she says she would have reimbursed meShe was never trustworthy.I would like to mention another issue with the tile work though it is unrelated to present problemHer tile work technician put a wrong grout on the tileIt made the wall look very oddWhen I brought this problem to her, she asked me to take a picture of the wall and the original grout bag and send to herI requested her to come to my house look over this problemShe never came to my houseI showed her the pictures of wallShe admitted that the company has sent her a wrong grout However she is willing to take care of the grout problemShe told me that her tech will come and fix the problemI waited for weeks and months for her tech to comeShe never sent his tech (pl**se see attachment-for her agreement) This is an example of her commitment to customer’s problemWhen we wrote an online review regarding this issue, she insisted us to withdraw our comment on [redacted] web site in order to get grout problem solved We withdrew our comments but she did not fix the grout problem Steve, [redacted] plumbing told me if I provided him the cartridge, he would charge around $to install itI mentioned this to MsW***She completely ignored my request and asked me to make payment r**dy for Steve by Credit card if I wanted to fix the faucetShe complains that I have to pay by Credit card because I have given trouble to Steve with my past payment- which is completely false Again, she is making the most annoying allegation against me My main complaint against MsW [redacted] is on the issue of warranty on the job her company performedShe has completely ignored thatI am very unhappy with MsW***’s word on warrantyShe is not honest Now I am the victim I filed my complaint to Revdex.com as I hope to obtain a fair solution I expect that Revdex.com would take appropriate action against MsW***’s company and made her pay us the repair cost on the job she warrantiedThank you Regards, M [redacted] J [redacted] Dr L**gue City, TX [redacted] Tel: ***-***-***
We have arranged with [redacted] Plumbing Company to go to MrJ [redacted] property in G [redacted] on Thursday morning July 2, to install a [redacted] cartridge in the Tub/shower faucet at no charge to MrJ***.I trust this action ends this matter Sincerely, L [redacted] W***Elegant Remodeling & Design, Inc**st Main St.L**gue City, TX [redacted] 1.338.0388elegantremodeling@ [redacted] .net