Elegant Shutters

To whom it may concern: *** *** stands behind our product, however there are instances in which we cannot accommodate the dealerThis is one of themThe damage the dealer is reporting is unfortunately typical in palletized freight deliveriesWhen noted as damaged at the time of
delivery *** *** can file a claim with that carrier and the carrier will reimburse any charges necessary to replace that item(s)When a delivery is damaged and not signed for with an exception number at the time of delivery, *** *** does not have any recourse for reimbursement from the carrier, therefore we cannot reimburse the customer for the damaged product The most recent damage that is being spoken of was not signed for as damaged and therefore did not have an exception numberThe dealer states they were not there to sign, however the shipment was signed for by a person named Kevin and there was no notation that the shipment was damaged Previously this year, the dealer had received shipments with damageOne of which was visible damage noted at the time of delivery and signed for as damaged with an exception number, therefore *** *** was able to provide a credit for the damaged productThe second shipment was concealed damage, and again, was accepted by the carrier*** *** was able to reimburse the damaged product There is another instance in which *** *** stood behind our product and that is when this same dealer needed a replacement product due to the customer damaging the shutter in the home*** *** offers a “No Questions Asked” Consumer Assurance Guarantee that will cover the cost of the product should the homeowner damage the product in the home once it has been installed and accepted by the homeownerThe dealer then is only responsible for the shipping costs, however it is up to that dealer if they would like to pass that cost along to the homeowner with their install and trip fees they see fitPlease see our Warranty below Thank you very much for your time and consideration*** *** is not liable for this damaged product and will not be issuing a credit "Consumer assurance Guarantee!!!" Best warranty in the industry Relax. we have you coveredElegant shutters are backed by a "Consumer Assurance Guarantee". Our "Consumer Assurance Guarantee" will cover your shutters, to the original purchaser, for two instances, per order, of damage for any reason.(Finish is covered for the life of the product but colorfastness is only covered for three years) After the two repairs have been performed, don't worry, your shutters are still covered under our transferable Limited Lifetime Warranty. Our Limited Lifetime Warranty covers your shutters against original defects in materials or workmanship. The "Consumer Assurance Guarantee" and Limited Lifetime Warranty are both activated upon the products being properly installed and accepted by the consumer. Repair and replacement will be at the sole discretion of elegant shutters. To Obtain Warranty Service Please contact the original dealer for warranty assistanceVisit elegantshutters.com/Contact Us to request product manuals and technical supportCall 888-615- Repair or remake of defective products is the sole remedy under this warranty Repairs will be made with like or similar partsThis warranty does not include shipping charges or labor Warranty claims must be accompanied by proof of purchase, as well as details regarding the nature of the problem, location of the product, etcThis warranty is exclusive and in lieu of all other obligations, liabilities or warrantiesAll other warranties, both expressed and implied, are explicitly disclaimedIn no event shall Elegant Window or Elegant distributors/dealers be liable or responsible for incidental or consequential damages, or for any other direct or indirect damage, loss, cost, expense or feeProducts are not covered on damage that occurs during instances of Natural Disasters or "Acts of God" Some states do not allow the exclusion or limitation of implied warranties, or incidental or consequential damages, so the above limitation may not apply to your state Have a great day!

To whom it may concern:   [redacted] stands behind our product, however there are instances in which we cannot accommodate the dealer. This is one of them. The damage the dealer is reporting is unfortunately typical in palletized freight deliveries. When noted as damaged at the time of...

delivery [redacted] can file a claim with that carrier and the carrier will reimburse any charges necessary to replace that item(s). When a delivery is damaged and not signed for with an exception number at the time of delivery, [redacted] does not have any recourse for reimbursement from the carrier, therefore we cannot reimburse the customer for the damaged product.   The most recent damage that is being spoken of was not signed for as damaged and therefore did not have an exception number. The dealer states they were not there to sign, however the shipment was signed for by a person named Kevin and there was no notation that the shipment was damaged.   Previously this year, the dealer had received 2 shipments with damage. One of which was visible damage noted at the time of delivery and signed for as damaged with an exception number, therefore [redacted] was able to provide a credit for the damaged product. The second shipment was concealed damage, and again, was accepted by the carrier. [redacted] was able to reimburse the damaged product.   There is another instance in which [redacted] stood behind our product and that is when this same dealer needed a replacement product due to the customer damaging the shutter in the home. [redacted] offers a “No Questions Asked” Consumer Assurance Guarantee that will cover the cost of the product should the homeowner damage the product in the home once it has been installed and accepted by the homeowner. The dealer then is only responsible for the shipping costs, however it is up to that dealer if they would like to pass that cost along to the homeowner with their install and trip fees they see fit. Please see our Warranty below.   Thank you very much for your time and consideration. [redacted] is not liable for this damaged product and will not be issuing a credit.   "Consumer assurance Guarantee!!!" Best warranty in the industry.  Relax.  we have you covered. Elegant shutters are backed by a "Consumer Assurance Guarantee".  Our "Consumer Assurance Guarantee" will cover your shutters, to the original purchaser, for two instances, per order, of damage for any reason.(Finish is covered for the life of the product but colorfastness is only covered for three years)  After the two repairs have been performed, don't worry, your shutters are still covered under our transferable Limited Lifetime Warranty.  Our Limited Lifetime Warranty covers your shutters against original defects in materials or workmanship.  The "Consumer Assurance Guarantee" and Limited Lifetime Warranty are both activated upon the products being properly installed and accepted by the consumer.   Repair and replacement will be at the sole discretion of elegant shutters.  To Obtain Warranty Service Please contact the original dealer for warranty assistance. Visit elegantshutters.com/Contact Us to request product manuals and technical support. Call 888-615-0642 Repair or remake of defective products is the sole remedy under this warranty.  Repairs will be made with like or similar parts. This warranty does not include shipping charges or labor.  Warranty claims must be accompanied by proof of purchase, as well as details regarding the nature of the problem, location of the product, etc. This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. All other warranties, both expressed and implied, are explicitly disclaimed. In no event shall Elegant Window or Elegant distributors/dealers be liable or responsible for incidental or consequential damages, or for any other direct or indirect damage, loss, cost, expense or fee. Products are not covered on damage that occurs during instances of Natural Disasters or "Acts of God".  Some states do not allow the exclusion or limitation of implied warranties, or incidental or consequential damages, so the above limitation may not apply to your state.      Have a great day!