January 29, [redacted] Bushkill, Pa [redacted] Dear [redacted] : Granite Transformations strive for customer satisfaction and therefore, are working on the issue of your countertops As promised we were out to see you in a timely manner on this issue Thank you so much for being understanding We would like to apologize for the inconvenience that may have occurred I can assure you that as time goes on our countertops will give you the confidence you need in our product Your Granite was originally installed in April and we first have been contacted by you on October, After submitting your issue to our corporate headquarters, we received a determination from corporate on January 19, and corporate has determined that the issue on your countertop is not from a defect or lack of durability in your Granite Our product is extremely durable and resistant to scratches, stains and heat but is not scratch, stain or heat proof We at Granite Transformations are a quality orientated company in every aspect from workmanship to customer service Therefore, while assessing the issue we will resolve the issue by installing a new section of the countertop We have made and confirmed an appointment for your template on February 8, with you Thank you for purchasing Granite Transformations “The Countertop That Fits on Top” for you kitchen needs If you have further questions please feel free to contact us at your convenience Sincerely, Joy F [redacted] Granite Transformations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] to Revdex.com after we spokme early Friday morn 1/to file the orig complaint, I rec a nice phone call from granite apploging for thhe long dela than I immediately call ur office to cancel this complaint as we came to mutual agreement.also sent u an email to cancel.we have a meeting on mon 2/8/I should have waited maybe a few more days, but I thought I waited long enough to granite trans sorry for the incovince this might have caused you hope we can look beyond this tks [redacted]
January 29, [redacted] Bushkill, Pa [redacted] Dear [redacted] : Granite Transformations strive for customer satisfaction and therefore, are working on the issue of your countertops As promised we were out to see you in a timely manner on this issue Thank you so much for being understanding We would like to apologize for the inconvenience that may have occurred I can assure you that as time goes on our countertops will give you the confidence you need in our product Your Granite was originally installed in April and we first have been contacted by you on October, After submitting your issue to our corporate headquarters, we received a determination from corporate on January 19, and corporate has determined that the issue on your countertop is not from a defect or lack of durability in your Granite Our product is extremely durable and resistant to scratches, stains and heat but is not scratch, stain or heat proof We at Granite Transformations are a quality orientated company in every aspect from workmanship to customer service Therefore, while assessing the issue we will resolve the issue by installing a new section of the countertop We have made and confirmed an appointment for your template on February 8, with you Thank you for purchasing Granite Transformations “The Countertop That Fits on Top” for you kitchen needs If you have further questions please feel free to contact us at your convenience Sincerely, Joy F [redacted] Granite Transformations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] to Revdex.com after we spokme early Friday morn 1/to file the orig complaint, I rec a nice phone call from granite apploging for thhe long dela than I immediately call ur office to cancel this complaint as we came to mutual agreement.also sent u an email to cancel.we have a meeting on mon 2/8/I should have waited maybe a few more days, but I thought I waited long enough to granite trans sorry for the incovince this might have caused you hope we can look beyond this tks [redacted]