Elegant Themes

Final Consumer Response / [redacted] (2000, 8, 2015/10/19) */ My complaint was handled well and I was refunded the money which was debited off my account, in fullThank you

Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ Hello, We did respond to your initial email regarding the trouble you have had with our themeI do apologize for the problems encountered however we cannot be help liable for any work done to our themes by a 3rd party developerWhen purchasing a membership to our site you did agree to our terms which contains a limitation of liabilityYou can see theme here: http://www.elegantthemes.com/terms.html Our support staff can definitely assist you with any problems you are having with the theme but we do not provide customization services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) You did not respond to my follow up and hence this matter was raised to Revdex.com My company had the best developers work on this siteThey followed the guidelines on customizationsThe issue is with your product, not the customizations done by the web developers If your product were working correctly, small businesses would not need to rebuild customizations after you issue software updates Final Business Response / [redacted] (4000, 9, 2014/08/13) */ We do have an email history showing we did respond to your messagesWe can offer you a full refund on your Elegant Themes accountI would just need you to email [redacted] @elegantthemes.com with your Elegant Themes usernameWe cannot compensate you for work done by a 3rd party as we are not liable for this Final Consumer Response / [redacted] (4200, 11, 2014/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank youThe proposal doesn't help all that much because the third party that built the site has a developer's license directly with Elegant ThemesUnder the terms of that license, as their client, my company was not required to purchase a license

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ I apologize for the troubleYour emails were marked incorrectly by our ticketing systemYour account is now active and up to date at lifetimeWe are investigating the problem with our ticketing system on our end Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I WAS GIVEN A LOGIN AND PASSWORDSTILL DOES NOT WORK Final Business Response / [redacted] (4000, 9, 2015/06/10) */ We have emailed the customer directly to troubleshot this account issueFrom our end the account is activeIf we could get a response from the customer via email we can surely get this resolvedI do apologize for the ongoing troubleWe do want to make this right

Final Consumer Response / [redacted] (2000, 6, 2016/02/16) */ Elegant Themes provided a refund promptly on Feb I probably really didn't need to open a case with Revdex.com, it's just that it really irritated me that this is the second time this has happenedThey auto-billed me last year after I had canceled, and they promptly refunded my moneyAnd they did it again this yearI haven't used their product for over yearSo I'm thinking that on Feb of I'll have to see if they auto-bill me again:-)

Initial Business Response / [redacted] (1000, 5, 2014/07/16) */ Hello, Sorry for the troubleThe refund was initiated by our payment gatewayCan you please verify on your banks end that you have received the refund for $It was refunded the the following cardXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/29) */

Complaint: [redacted] I am rejecting this response because: It is only making the clarification that the email should have madeIt does not address the fact that practiced advertising Sincerely, [redacted]

Elegant Themes provides exceptional WordPress themes and plugins at a great priceI am glad to be part of Elegant Themes

Elegant Themes has been providing [redacted] our website design division exceptional content and support for the past five years Their products and services are used in our website design end user website which has helped us grow our website design business during that timeframeI highly recommend them if you are a website designer and want to utilize some of the most elegant wordpress themes for your clients Their DIVI product has evolved into one of the most well thought out, and easy to use Responsive Website design solutions Wordpress website designersWe have begun to use it extensivly since its flexibility is exceptional -- [redacted]