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Elegant Toes 1

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Elegant Toes 1 Reviews (4)

Revdex.com:At this time, I have not been contacted by Bien Curls regarding complaint ID ***.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/05) */
My staff emailed *** back this email will follow with our corespondence with herWe have not heard from her after or have we gotten anything in the mail from her to exchange
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
9/I emailed merchant re: exchangeI inquired about merchant's next public event, so I may do an exchange in person or via mailmerchant responded to my email the same day with info about their next event locationmerchant also stated that I may exchange item via emailafter this date, I hear nothing from merchant
9/(2nd email to merchant) I emailed again inquiring about the sizes of the ringsNO RESPONSE FROM MERCHANT
9/emailed merchant informing them that I sent item via certified us mail about a week ago and had merchant received itemNO RESPONSE FROM MERCHANT
10/email to merchant asking for full refund, including $cash merchant requested for shipping
I placed the following calls and vox on 9/14, 9/and 10/NO RESPONSE FROM MERCHANT
AGAIN AT THIS POINT, I JUST WANT MY REFUND, ALONG W/THE $FOR SHIPPING PER MERCHANT'S REQUESTthanksc

On 4/**/2015, [redacted], came in for her appointment for a color consultation. Since this was her first visit, having a consultation with a stylist is standard procedure. During the consultation, [redacted] and her stylist discussed her desired hair color and how the process would be handled....

Seeing as how her hair was damaged due to previous coloring, we explained to her that it would be a multi-step process and that she would have to come in for a second visit. She decided on a color correction; which entails multiple processes of approximately 30-50 minute applications (several were done). After the consultation, the stylist provided [redacted] with the cost of the entire process. She agreed to pay, as is our policy to pay in advance. The health of our clients hair is our utmost priority. Seeing that [redacted]'s hair was in no condition to continue with any more processes for the day, we booked her for the next week to finish the servic e. Her stylist explicitly advised her not to do anything to her hair as it was in an extremely delicate state and that any tampering would cause further damage and regress any progress achieved on that day. She came in the following day demanding a partial refund because she was unsatisfied with her hair. We noticed that she had applied heat with a flatiron against our instruction. We understood that she felt uncomfortable with the current state of her hair, and we assured her that we were not finished with the entire process but that we were allowing some time for her hair to rest, from the previous days works. Hence the reason for the next appointment. We have a strict No Return Policy, and we explained this to [redacted]. We were more than willing to appease her with a toner, which would help with the color for the time being, but advised that she be patient and also offered to style her hair as many times as she liked until her next appointment, because we can understand m aking a style change can be difficult. Unsatisfied with our offered solution, she proceeded to call the police to resolve the issue. She demanded for a partial refund for the remaining services. Which aside from our No Return Policy, would not be possible because we offer our color correction as a packaged deal that if itemized would come out to 30%-40% more expensive that what she paid. We explained this to her and the police. Seeing as how we were more than willing to provide whatever service that day to remedy the situation, the officers advised her to do so. She didn't feel that it was enough and decided she would pursue other channels to resolve the issue. We just ask for the opportunity for the service to be finished. In closing, we apologize for any inconvenience, we want to assure [redacted] that we are a business and take nothing personal, and would gladly look forward for the opportunity to allow us to finish the work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:A lot of the statements made by this business are not true. I paid in advance, not because I was told it was the policy, but because I felt if I paid in full, I would maybe have a better experience.   At no time was it made clear that this was the store's policy.  Same goes for the no refund policy that conveniently was displayed when I came back asking for a refund. I have never been to a business where once a service is provided, no matter what my complaint is, I am told I am lucky I wasn't charged more for what was provided. Had any sensible solution been offered, I would have resolved this situation immediately.  I was instead met with gross disrespect.    I am not interested in any further service by this business and would like all my money returned.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Address: 2415 San Ramon Valley Blvd, Ste 4-181, San Ramon, California, United States, 94583

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www.biencurls.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Elegant Toes 1, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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