Elegant Toes

On 42015, [redacted] , came in for her appointment for a color consultationSince this was her first visit, having a consultation with a stylist is standard procedureDuring the consultation, [redacted] and her stylist discussed her desired hair color and how the process would be handled Seeing as how her hair was damaged due to previous coloring, we explained to her that it would be a multi-step process and that she would have to come in for a second visitShe decided on a color correction; which entails multiple processes of approximately 30-minute applications (several were done)After the consultation, the stylist provided [redacted] with the cost of the entire processShe agreed to pay, as is our policy to pay in advanceThe health of our clients hair is our utmost prioritySeeing that [redacted] 's hair was in no condition to continue with any more processes for the day, we booked her for the next week to finish the servic eHer stylist explicitly advised her not to do anything to her hair as it was in an extremely delicate state and that any tampering would cause further damage and regress any progress achieved on that dayShe came in the following day demanding a partial refund because she was unsatisfied with her hairWe noticed that she had applied heat with a flatiron against our instructionWe understood that she felt uncomfortable with the current state of her hair, and we assured her that we were not finished with the entire process but that we were allowing some time for her hair to rest, from the previous days worksHence the reason for the next appointmentWe have a strict No Return Policy, and we explained this to [redacted] We were more than willing to appease her with a toner, which would help with the color for the time being, but advised that she be patient and also offered to style her hair as many times as she liked until her next appointment, because we can understand m aking a style change can be difficultUnsatisfied with our offered solution, she proceeded to call the police to resolve the issueShe demanded for a partial refund for the remaining servicesWhich aside from our No Return Policy, would not be possible because we offer our color correction as a packaged deal that if itemized would come out to 30%-40% more expensive that what she paidWe explained this to her and the policeSeeing as how we were more than willing to provide whatever service that day to remedy the situation, the officers advised her to do soShe didn't feel that it was enough and decided she would pursue other channels to resolve the issueWe just ask for the opportunity for the service to be finishedIn closing, we apologize for any inconvenience, we want to assure [redacted] that we are a business and take nothing personal, and would gladly look forward for the opportunity to allow us to finish the work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:A lot of the statements made by this business are not trueI paid in advance, not because I was told it was the policy, but because I felt if I paid in full, I would maybe have a better experience At no time was it made clear that this was the store's policy Same goes for the no refund policy that conveniently was displayed when I came back asking for a refundI have never been to a business where once a service is provided, no matter what my complaint is, I am told I am lucky I wasn't charged more for what was providedHad any sensible solution been offered, I would have resolved this situation immediately I was instead met with gross disrespect I am not interested in any further service by this business and would like all my money returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]