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Elegant USA, LLC

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Elegant USA, LLC Reviews (2)

Dear Ms. [redacted],
We would like to respond to the complaint filed by Ms. [redacted].
We take this type of action very seriously. I have conducted several meetings with employees involved with this former client and we have reviewed all our documents related to her tenancy with our...

company.
Attached is the Security Deposit Transmittal which accounts and reconciles the security deposit dispersement following her departure. You will note we did in fact make specific deductions of the following:
1. $118.00 - replace HVAC filters, One smoke detector was missing and needed replacing and numerous window blinds were damaged and needed replacing.
2. $200.00 -- Maid Service & Haul-- The unit required heavy duty cleaning and a large amount of trash and debris required hauling off.
3. Carpet Service - $75.00 professional carpet cleaning--stains were left in the carpet.
Our Property Manager took over 30 pictures of the property upon the tenant moving out. These pictures have recently been mailed to Ms. Fan upon her request. These pictures clearly depict problems and cleaning issues left by the her.
It concerns us that she feels she was treated rudely by someone and for that we apologize as we always do our best to treat all our clients with the upmost respect and dignity. The handling of her move out and the accounting for fees associated with getting the unit ready to rent again is all within the SC Landlord Tenant Act guidelines that we comply with everyday. We are sorry she feels that these were not fair or justified.
With kind regards,
[redacted]
Vice President

Ms. [redacted]
Our office has done further investigation into this past tenancy and feel bad that this ex-tenant feels the way do. It is not our company's intention to ever have a tenant leave us feeling this way.
By now, the previous tenants should have received various pictures we took from the inspection following their move out. The pictures are very telling and provide proof that work had to be done in order to get the property ready for rent again. We are not disputing that they may have done some cleaning, however it was not done thoroughly enough
Our Manager re-visited the unit and discovered that there were 2 smoke detectors in the Hallway. We had one installed in the ceiling where there was a wire hanging down from a previously installed detector. The 2nd smoke detector he apparently missed upon his initial walk through and we are going to give credit for it. We are sorry for this mistake. We are also giving some credit for the filters and a little toward the cleaning. Attached is a REVISED transmittal indicating an additional $55.00 that will be refunded. This check is being mailed today.
It is unfortunate that there remains a dispute over the manner in which this unit was left by the former tenants. As agents of the property owner, we must act on the things we see and witness. This is how we have determined the remedies to this unit.
Sincerely, [redacted], Vice President

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