September 16, Case Id# ***
Thank you for informing me of the complaint made to the Revdex.com I'd like to explain this side of the story
Mr*** did call for service on September 12, During the coversation to initiate our services, Mr*** asked that we
come ot to pump his tank and see what was happening with a wet area in the yard Upon our arrival at Mr***'s residence, Mr*** *** came out of the house and met our service man to and talked with him about what was happening Our service man explained to him that the problem with the wet yard seemed to be the d-box (Mr*** did not know this until we told him) We told Mr*** he needed to have an excavation company come out to dig down to the d-box and fix it Also explained to Mr*** that he needed to pump out both tanks, so that the excavation company could work on the d-box without getting water from the septic tanks draining into the d-box Mr*** agreed After we pumped out the tanks, Mr***'s wife started complaining that if we weren't going to fix the d-box problem they weren't going to pay Mr*** knowing that we did our job, paid us with a check.Our company pumped out the tanks upon Mr***'s request There will be no adjustment on billingThank you for your help in the matterSincerely,
Jody Owens
Owens Septic Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.MsOwens is flat out lying. Yes, I called for service, but it was not to have the tanks pumped. I absolutely knew the problem with with the d-box before I called them. I explicitly said that I was nearly positive that that was what the problem was when I first called them. MrOwens already had his hoses from his truck to the tank before I could even talk to himOnly after I called her back did she explain that the only thing they do is pump tanks. Why would I bother to have a company come out if I knew they didn't even do the work I needed them to do? More so, why after I explained my problem to her, wouldn't she say "That's not what our company does"? The only explanation that makes sense to me is they wanted to do the pumping for a quick $I don't even have a wife. I have a husband. We are legally married. And yes, he was agitated. Who wouldn't be when someone hands you a bill and didn't do anything for what we called them out to do?
The reason I gave him the check is simple. There was no way he was going to leave until he got it. Cooler heads prevail and I decided to handle it on the phone with his wife, thinking she would clear up the situation. Instead, she doubled down and I realized it was a scam from both of them.
At that point, we decided that we probably would never see that money again. We did want to take some action, however, to try to prevent them from doing it to the next guy. That is why we posted reviews online and filed a complaint with the Revdex.com. I am years old and have never filed a complaint before with the Revdex.com. That should say something
Regards,
*** ***
September 16, Case Id# ***
Thank you for informing me of the complaint made to the Revdex.com I'd like to explain this side of the story
Mr*** did call for service on September 12, During the coversation to initiate our services, Mr*** asked that we
come ot to pump his tank and see what was happening with a wet area in the yard Upon our arrival at Mr***'s residence, Mr*** *** came out of the house and met our service man to and talked with him about what was happening Our service man explained to him that the problem with the wet yard seemed to be the d-box (Mr*** did not know this until we told him) We told Mr*** he needed to have an excavation company come out to dig down to the d-box and fix it Also explained to Mr*** that he needed to pump out both tanks, so that the excavation company could work on the d-box without getting water from the septic tanks draining into the d-box Mr*** agreed After we pumped out the tanks, Mr***'s wife started complaining that if we weren't going to fix the d-box problem they weren't going to pay Mr*** knowing that we did our job, paid us with a check.Our company pumped out the tanks upon Mr***'s request There will be no adjustment on billingThank you for your help in the matterSincerely,
Jody Owens
Owens Septic Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.MsOwens is flat out lying. Yes, I called for service, but it was not to have the tanks pumped. I absolutely knew the problem with with the d-box before I called them. I explicitly said that I was nearly positive that that was what the problem was when I first called them. MrOwens already had his hoses from his truck to the tank before I could even talk to himOnly after I called her back did she explain that the only thing they do is pump tanks. Why would I bother to have a company come out if I knew they didn't even do the work I needed them to do? More so, why after I explained my problem to her, wouldn't she say "That's not what our company does"? The only explanation that makes sense to me is they wanted to do the pumping for a quick $I don't even have a wife. I have a husband. We are legally married. And yes, he was agitated. Who wouldn't be when someone hands you a bill and didn't do anything for what we called them out to do?
The reason I gave him the check is simple. There was no way he was going to leave until he got it. Cooler heads prevail and I decided to handle it on the phone with his wife, thinking she would clear up the situation. Instead, she doubled down and I realized it was a scam from both of them.
At that point, we decided that we probably would never see that money again. We did want to take some action, however, to try to prevent them from doing it to the next guy. That is why we posted reviews online and filed a complaint with the Revdex.com. I am years old and have never filed a complaint before with the Revdex.com. That should say something
Regards,
*** ***