Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I feel as though for the attached price that I paid this should have lasted longer than it didI also attached the pictures previously sent to the company showing the poor quality of the interior product and at no time was I ever told the product being used was sub-standardApparently the other product referenced in the response as a potential replacement must be superior to the one used on my fountainObviously we are not talking about much money but it's simply the principle of doing what's rightI will be satisfied with the new product being applied at the companys expense on time and material Regards, [redacted]
Response: The customer contacted us to paint repaint his water fountainWe accepted the job and performed the prep work as we always doWe applied our custom matched, and custom mixed two component urethane coating to the exterior of the fountainWe bought a water proof coating from a local store that is designed for use such as the interior of a water fountainThis product is called "Flex Seal"We applied the Flex Seal to the interior basin of the water fountain per the specifications listed on the productThe Flex Seal coating is not our specific coating, and therefore we could not warranty the performance of that coatingWe do warranty the performance of the two component urethane coating that we applied on the exterior of the water fountainPer the customer, the exterior of the fountain still looks great! If the outside of the fountain were peeling or cracking, that would be covered, and we would paint that over at no chargeWith the cracking and peeling happening over a product purchased by us and applied per that company'd specifications, that can not be warrantiedThe Flex Seal company does not even warranty their own productWe painted the exterior of the fountain with our coatings and it has performed wellWe applied a water proof coating to the interior of a water basin and that product has not performed as the customer had hopedWe are more than happy to try another water proof coating on the interior of the basin, but we feel that our time and materials for that re-coat should be covered at the customer's costWe strive to perform quality metal refinishing and re-coating everydayWe regret that this customer has a complaint, but it is not our coatings, or our workmanship that has failed, but another product from another manufacturerThe exterior of the fountain that has our coatings is still in wonderful condition
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I feel as though for the attached price that I paid this should have lasted longer than it didI also attached the pictures previously sent to the company showing the poor quality of the interior product and at no time was I ever told the product being used was sub-standardApparently the other product referenced in the response as a potential replacement must be superior to the one used on my fountainObviously we are not talking about much money but it's simply the principle of doing what's rightI will be satisfied with the new product being applied at the companys expense on time and material Regards, [redacted]
Response: The customer contacted us to paint repaint his water fountainWe accepted the job and performed the prep work as we always doWe applied our custom matched, and custom mixed two component urethane coating to the exterior of the fountainWe bought a water proof coating from a local store that is designed for use such as the interior of a water fountainThis product is called "Flex Seal"We applied the Flex Seal to the interior basin of the water fountain per the specifications listed on the productThe Flex Seal coating is not our specific coating, and therefore we could not warranty the performance of that coatingWe do warranty the performance of the two component urethane coating that we applied on the exterior of the water fountainPer the customer, the exterior of the fountain still looks great! If the outside of the fountain were peeling or cracking, that would be covered, and we would paint that over at no chargeWith the cracking and peeling happening over a product purchased by us and applied per that company'd specifications, that can not be warrantiedThe Flex Seal company does not even warranty their own productWe painted the exterior of the fountain with our coatings and it has performed wellWe applied a water proof coating to the interior of a water basin and that product has not performed as the customer had hopedWe are more than happy to try another water proof coating on the interior of the basin, but we feel that our time and materials for that re-coat should be covered at the customer's costWe strive to perform quality metal refinishing and re-coating everydayWe regret that this customer has a complaint, but it is not our coatings, or our workmanship that has failed, but another product from another manufacturerThe exterior of the fountain that has our coatings is still in wonderful condition