Element Case

Initial Business Response / [redacted] (1000, 14, 2015/09/01) */ Zack, thank you for keeping this movingI am including the Revdex.com on this email to make them aware that we are in the process of resolving this issueI will buy an Ion as a protective measure and to continue to display brand loyalty Best, [redacted] > On Aug 4, 2015, at 4:PM, [redacted] @elementcase.com wrote: > > Hi ***, > > Thank you for confirming that addressIf you are interested in a good protective case while this is being repaired, I would recommend the Ion case which can be found at the following web address: > http://www.elementcase.com/ion-for-iphone6_a/354.htm > > And yes, if you include a description of the problem in the note (mentioned below) it would be most helpful > > We will be emailing you a pre-paid FedEx mailing label shortlyIf you do not see the email within the next minutes please check your spam > > Element Case is meticulous about our product quality, and we offer a Year Warranty on all products(Please read the details of our Warranty policy posted on our website under the Support heading: https://www.elementcase.com/Element-Case-Shipping-Returns-a/242.htm) Based on your inquiry, we have issued a return merchandise authorization (RMA) for your product(s)Element Case will replace at no charge any component that is determined to be defective during the year warranty period with the same or comparable component > > All returned product to Element Case must be received in like new condition to qualify for a no charge warranty replacement or repair, a full value refund, or full value exchangePlease include all original packaging, paperwork, parts, and tools with your product returnPlease be advised that there may be a minimum 20% re-stocking fee for any products not returned in in "Like New" condition > > If you will be shipping your return from the U.S., Element Case will email a prepaid return shipping label via FedEx to you separatelyIf you will be shipping your return from outside the U.S., Element Case will reimburse you for your return shipping costs up to a maximum of $USDPlease send your package back with a tracking number as Element Case cannot be responsible for any package lost in transit and provide a receipt for shipping charges with your returned product, or by email > > Our return mailing address is: > > Element Case > AttReturns RMA (Sportique) > [redacted] XXXXX > > Please write your customer ID # XXXXX on the outside of the package, and include a note with the reason for the warranty claimWe will process your return in approximately five business days and ship out your warranty repair or replacement at no additional chargeThank you > > Thank you for your business and thank you for your patience Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 15, 2015/10/04) */ We have done the following with Mr [redacted] today: We have advised him again of our return policy Per his request, we have provided him with the means and a method for you to receive a refund for the second time We are not able to issue refunds without receiving the merchandise back due to fraud issuesHe said he lost some parts - we have authorized him to return the case in its present conditionHe has elected not to return the item for a refund and to keep the phone case as is We also notified him that should he change his mind, the Return Merchandise Authorization label should be valid for days from the date of issue Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/10/05) */

Final Consumer Response / [redacted] (2000, 5, 2015/12/09) */ I heard from ElementCase (the business in question)They offered a return of the iPhone case that does not fit iPhone6sI hope the return will go smoothly and they will refund us the our money

Final Consumer Response / [redacted] (2000, 5, 2015/12/07) */ I was able to file a burr off of the mute switch and get the case functionalAt this point I will keep the case even though their customer service was abysmalI would like not to have to deal with this company ever again I appreciate your time and trouble and the work that you do for consumers

Initial Business Response /* (1000, 14, 2015/09/01) */
Zack, thank you for keeping this moving. I am including the Revdex.com on this email to make them aware that we are in the process of resolving this issue. I will buy an Ion as a protective measure and to continue to display brand loyalty.
Best,
...

[redacted]
> On Aug 4, 2015, at 4:54 PM, [redacted]@elementcase.com wrote:
>
> Hi [redacted],
>
> Thank you for confirming that address. If you are interested in a good protective case while this is being repaired, I would recommend the Ion case which can be found at the following web address:
> http://www.elementcase.com/ion-for-iphone6_a/354.htm
>
> And yes, if you include a description of the problem in the note (mentioned below) it would be most helpful.
>
> We will be emailing you a pre-paid FedEx mailing label shortly. If you do not see the email within the next 20 minutes please check your spam.
>
> Element Case is meticulous about our product quality, and we offer a 1 Year Warranty on all products. (Please read the details of our Warranty policy posted on our website under the Support heading: https://www.elementcase.com/Element-Case-Shipping-Returns-a/242.htm) Based on your inquiry, we have issued a return merchandise authorization (RMA) for your product(s). Element Case will replace at no charge any component that is determined to be defective during the 1 year warranty period with the same or comparable component.
>
> All returned product to Element Case must be received in like new condition to qualify for a no charge warranty replacement or repair, a full value refund, or full value exchange. Please include all original packaging, paperwork, parts, and tools with your product return. Please be advised that there may be a minimum 20% re-stocking fee for any products not returned in in "Like New" condition.
>
> If you will be shipping your return from the U.S., Element Case will email a prepaid return shipping label via FedEx to you separately. If you will be shipping your return from outside the U.S., Element Case will reimburse you for your return shipping costs up to a maximum of $30.00 USD. Please send your package back with a tracking number as Element Case cannot be responsible for any package lost in transit and provide a receipt for shipping charges with your returned product, or by email.
>
> Our return mailing address is:
>
> Element Case
> Att. Returns RMA (Sportique)
> [redacted] XXXXX
>
> Please write your customer ID # XXXXX on the outside of the package, and include a note with the reason for the warranty claim. We will process your return in approximately five business days and ship out your warranty repair or replacement at no additional charge. Thank you.
>
> Thank you for your business and thank you for your patience.
Initial Consumer Rebuttal /* (2000, 16, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/10/04) */
We have done the following with Mr. [redacted] today:

1. We have advised him again of our return policy
2. Per his request, we have provided him with the means and a method for you to receive a refund for the second time
3. We are not...

able to issue refunds without receiving the merchandise back due to fraud issues. He said he lost some parts -
we have authorized him to return the case in its present condition. He has elected not to return the item for a refund and to keep the phone case as is.
4. We also notified him that should he change his mind, the Return Merchandise Authorization label should be valid for 30 days from the date of issue.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/05) */

Final Consumer Response /* (2000, 5, 2015/12/09) */
I heard from ElementCase (the business in question). They offered a return of the iPhone 6 case that does not fit iPhone6s. I hope the return will go smoothly and they will refund us the our money.

Final Consumer Response /* (2000, 5, 2015/12/07) */
I was able to file a burr off of the mute switch and get the case functional. At this point I will keep the case even though their customer service was abysmal. I would like not to have to deal with this company ever again.
I appreciate your...

time and trouble and the work that you do for consumers.