Element Efficient Energy Concepts, LLC

Excellent service! The repairman, though somewhat new to his job, was extremely knowledgeable and helped deduce the strange occurrence of a gust of cold air that blew out my pilot light. He also recognized a mis-wired motor and got everything running BETTER than before! EEEC never got back to me about a quote for cleaning the furnace though. Still, I'm very satisfied with their service and confident in their abilities.

Complaint: [redacted]
I am rejecting this response because:
 
I am not complaining about pricing if the work that was presented to me did in fact need to be done and If I was in agreement with the pricing.  I am not comparing screwdrivers from Lowes or Home Depot.   Where you would even approach such an analogy is beyond comprehension.   The fact that I was quoted for a job to cut into my drain line and install a tee and pee trap and a cutoff float when my unit already had these items is my COMPLAINT.  The FACT is:  my unit did not need these items to clear the clogged line for an amount of $275.00 nor did it need it if you were performing it complimentary at no charge to me.   My unit ALREADY HAD THESE ITEMS IN PLACE.  THAT IS MY ONLY COMPLAINT.  I DID NOT NEED WORK PERFORMED AS OUTLINED ABOVE.  YOUR COMPANY QUOTED FOR ITEMS TO BE DONE THAT WERE NOT NEEDED.   THAT'S THE END OF STORY!!  Your company tried to solicit a job that did not need doing.  I don't care if I had to pay for it, if my warranty company had to pay for it, or if a complete stranger were to pay for it.  IT IS VERY UNETHICAL FOR A COMPANY TO SOLICIT WORK TO ANYONE THAT DOES NOT NEED TO BE DONE.  I simply do not want to see other people being charged for work they don't need by your company.
Regards,
[redacted]

Ms [redacted],
 
I want to first apologize to you that you feel you had such a negative experience with our company. I also want to address that your original dispatch came through on Sunday 9-11-2016 at 10:23am (which our office IS closed) we do have 48 hours to both...

respond/contact/service and call in diagnosis per our contract with [redacted]. We contacted you first thing the next morning, Mon 9-12-16 and serviced your "No Cool" complaint the same day.  We then, still within our guidelines, called in the diagnosis to the warranty company, which was called in Tues 9-13-16The diagnosis showed that your indoor evaporator coil was 100% impacted..Picture attached. and your blower motor had open winding which is caused by overheating... You also had EXTREME overgrowth of vine, etc (pic also attached) over your condenser outside. All of this reduces the efficiency of the A/C and heating system, increases equipment breakdown, and causes insufficient air flow.  All of this was taken into consideration and sent to [redacted] for them to make their decision not cover any repairs due to Lack of Maintenance.   
As far as customer service goes, we as a company do our best to provide the best most professional customer service we can to all our customers, however we do expect the same courtesy and respect from our customers. The name calling, foul language and much more is not necessary to any office personnel when we know for a fact we have done our job 100%. I do apologize if you do not agree with our finding and your warranty companies decision to not cover any repairs.   
 
Respectfully, 
 
[redacted]
Office Manager

This company was sent via American Home Shield to repair the air conditioner in my home. The staff was very professional and courteous and worked with me to install a new air conditioner. This is one of the better companies utilized by AHS, as other contractors that have been sent by AHS have not been very responsive or thorough when it comes to repairing appliances or other items under warranty. Because there was an extensive delay in approval by AHS for replacement of the air conditioner, it was about 3 weeks before the work could be done. June and July are some of the hotter months in Texas and being that a senior citizen lived in the home, in an effort to try to cool the house until the replacement can be done, Element Efficient Energy Concepts loaned us a portable air conditioner until the work was completed. This was a kind gesture and greatly appreciated. Again the staff was professional, responsive, honest and courteous. Thanks to Blaze, Jesse, Rachel and Joseph who assisted with this work from start to finish. I would recommend their services and call on them again if needed.

My experience with this company has been far superior to any other I've used.
Their knowledge, work & clean up was impeccable.
Their cost (& estimate) was fair & reasonable.
I will use them again & refer them to all I know

I highly recommend this company. They are very responsive and through and their service is tops. I will never use anyone else! I have always had positive experiences with this company.
Ron S[redacted]

Mrs [redacted],
First and foremost, I want to apologize to you for any frustration this may have caused you.  As explained when we kindly met you at your residence yesterday, The issue was that the drain line was clogged and all the water had missed the emergency pan and ruined the ceiling...

causing water damage. Our visit to your residence was through your home warranty company. The policy you have, unfortunately does not cover clogged drain lines. SO the drain line was not blown at that time. Because the situation was a tenant/homeowner scenario, we always have to confirm all repairs not covered by the warranty company with the homeowner prior to conducting.
The quote for $275 was for us to rebuild the T-section and P-Trap section of the drain line in order to install a main drain line float switch to stop any future water damage to your home/ceiling. It was not just for blowing a drain or P-trap.
Also, please understand that the $75 that was collected was not due to any work done at your residence. This was a co-pay/deductible that is automatically owed through your warranty company for any company to come out to diagnose an issue. 
In no way is our company out to try and charge people and obtain money for work that does not need to be done. The work we advised to be done was to stop any future problems from happening. We strive for honestly and take pride in all of our work. 
I hope you now have a better understanding of what we as a company were trying to do for you as a valued customer. 
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I had a second opinion given to me by another AC company through the same warranty company & their diagnosis; did not support your technician findings. I chose not to talk to you because I needed to have the second company come out and provide their findings. I have both invoices and there is conflict with your technician discovery. Please be advised that your technician walk and pretty much walked out and did not spend over 5 minutes on my service call. The issue has been corrected and the other AC company fixed issue. I chose not to waste my time with your company after I made all attempt s get a hold of you all and didn't bother to return my call until I made the compliant. 
Thank you, I don't think that the other company would have fixed the issue had they supported your findings, either way I have bother service orders to prove findings. I can make a scan copy and upload both copies so that you may see for yourself. But again I do not have the time to be back and forth we just want to have the proper services rendered not just in and out conclusions.
Regards,
[redacted]