Sign in

Element Payment Services, Inc.

Sharing is caring! Have something to share about Element Payment Services, Inc.? Use RevDex to write a review
Reviews Element Payment Services, Inc.

Element Payment Services, Inc. Reviews (48)

Hello,
We believe that we have resolved this matter directly with Mr***
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

ATTN Revdex.com,
We are reviewing this complaint and will contact the merchant to discuss a resolution
Regards,
Element Payment Services

AttnRevdex.com,
Element received a call from *** with *** *** on 10/22/In this call, *** and Element came to an agreed amount to be refunded as a credit in the October statementThe October statement is expected to be available in
early November
Regards,
Element Payment Services

Attn. Revdex.com,We are reviewing this complaint and will contact the merchant for a resolution.Regards,Element Payment Services

I believe we have a verbal agreement, although I await official confirmation that I am released from my contract immediately with no early termination...

fees and I will not be charged any further fees also, I was told I will get a refund for non usage fees that were previously charged. Once those things happen I will consider the matter resolved.Lisa H[redacted]

Please close complaint #[redacted] as resolved. We have satisfied the request of the customer by sending the Merchant Agreement and T&C’s that show the ETF policy. We have a certified receipt confirmation that the customer signed showing proof of documentation...

delivered. Regards, [redacted]VP OperationsDirect Number: ([redacted]

Attn Revdex.com.The early termination fee policy is outlined in the Terms and Conditions which all merchants have access to review. Unfortunately we are unable to waive this fee since this merchant cancelled his policy while still in the contract period. Regards,Element Payment Services

I will never use or recommend Element Payment Services again. Constant increases in discount rates, transaction fees and service fees. In addition, an annual service and maintenance fee get tagged on as well of $199. A small business just can't survive with this service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have NOT been contacted by Element regarding the complaint. Due to the fact that I have been told I would be contacted several times in the past and this has not happened, I am skeptical that they will do that. Therefore, the complaint can't be resolved without contact and we cannot accept any response other than a $199. refund.
Regards,
[redacted]

I have reviewed the dispute and the notes on file. It is clear that the merchant did not submit a cancellation form in the proper time to avoid the statement fees for December. However, in the interest of extending customer satisfaction, I have agreed to refund the December statement fees for...

both of the accounts which equates to $53.14 total. The merchant will need to agree to resolve the dispute as satisfactory.
 
Thanks,
 [redacted]
VP Operations

Attn. Revdex.com,We have processed the request internally to contact the merchant.Regards,Element Payment Services

We have reviewed the issue and concluded that the account was not closed according to our stated process. Therefore, we will refund the monthly statement fees incurred from the time the cancellation request was received to the time the account was closed. The amount refunded will be, $1,809. Please...

have the merchant contact Element to confirm how they wish to receive payment. We apologize for any inconvenience this may have caused. Regards,[redacted]

Element has processed a credit to the merchant for $199 that satisfies the resolution request. Regards,Element Payment Services

I believe we have a verbal agreement, although I await official confirmation that I am released from my contract immediately with no early termination...

fees and I will not be charged any further fees also, I was told I will get a refund for non usage fees that were previously charged. Once those things happen I will consider the matter resolved.Lisa H[redacted]

Attn Revdex.com.The early termination fee policy is outlined in the Terms and Conditions which all merchants have access to review. Unfortunately we are unable to waive this fee since this merchant cancelled his policy while still in the contract period. Regards,Element Payment Services

Attn. Revdex.com,We are reviewing this complaint and will contact the merchant for a resolution.Regards,Element Payment Services

ATTN Revdex.com,

We are reviewing this complaint and will contact the merchant to discuss a resolution.

Regards,

Element Payment Services

We have reviewed the issue and concluded that the account was not closed according to our stated process. Therefore, we will refund the monthly statement fees incurred from the time the cancellation request was received to the time the account was closed. The amount refunded will be, $1,809. Please...

have the merchant contact Element to confirm how they wish to receive payment. We apologize for any inconvenience this may have caused. Regards,[redacted]

They have not offered an acceptable resolution to their...

deceptive practices.

Check fields!

Write a review of Element Payment Services, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Element Payment Services, Inc. Rating

Overall satisfaction rating

Description: Credit Cards & Plans - Equipment & Supplies, Credit Card Processing Service

Address: 500 N. Juniper Drive #100, Chandler, Arizona, United States, 85226-2525

Phone:

Show more...

Web:

www.elementps.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Element Payment Services, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Element Payment Services, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated