Please close complaint # [redacted] as resolvedWe have satisfied the request of the customer by sending the Merchant Agreement and T&C’s that show the ETF policyWe have a certified receipt confirmation that the customer signed showing proof of documentation deliveredRegards, [redacted] ***VP OperationsDirect Number: ( [redacted]
The merchant that filed complaint # [redacted] , [redacted] , has requested a refund for the monthly service fees that were applied to his merchant account during the period of 12/ href="tel:2012%20%E2%80%93%2012%2F2013" value="+12012122013" target="_blank" #1155cc;">– 12/His claim is that he called Element to close his account on 12/4/However, Element did not receive a cancellation notice at that timeAccording to our records, [redacted] notified Element with a cancellation notice on 12/31/Once we received the notification the request was processed and his account was closedElement’s policy, which is stated in the merchant agreement, is that account closures must be processed with a written cancellation Therefore, we are unable to refund the fees that incurred during the period of 12/– 12/This decision is based on when Element received the cancellation notice Regards, [redacted] VP Operations Element Payment Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have NOT been contacted by Element regarding the complaintDue to the fact that I have been told I would be contacted several times in the past and this has not happened, I am skeptical that they will do thatTherefore, the complaint can't be resolved without contact and we cannot accept any response other than a $refund Regards, [redacted]
I believe we have a verbal agreement, although I await official confirmation that I am released from my contract immediately with no early termination fees and I will not be charged any further fees also, I was told I will get a refund for non usage fees that were previously chargedOnce those things happen I will consider the matter resolved.Lisa H***
I started an account with them months ago while using Service CEO softwareIn that time, we have not used their service onceWe have not processed one cardWe attempted to close our account with them based on our non useThey told us we would have to pay $to cancel our year contractI have sifted through the fine print and have yet to find a definition of what they refer to as the "term"At no time did the salesman that sold us this service tell us that we were committing to using this for a set amount of time, certainly not years!! Now, in order to cancel, I have to wait until we are within days of the end of the contract (months from now) in order to cancel or I'm assuming the year contract will renewWhat a trashy, shady way to do business
We have reviewed the issue and concluded that the account was not closed according to our stated processTherefore, we will refund the monthly statement fees incurred from the time the cancellation request was received to the time the account was closedThe amount refunded will be, $1,Please have the merchant contact Element to confirm how they wish to receive paymentWe apologize for any inconvenience this may have causedRegards, [redacted] ***
Attn Revdex.com.The early termination fee policy is outlined in the Terms and Conditions which all merchants have access to reviewUnfortunately we are unable to waive this fee since this merchant cancelled his policy while still in the contract periodRegards,Element Payment Services
Please close complaint # [redacted] as resolvedWe have satisfied the request of the customer by sending the Merchant Agreement and T&C’s that show the ETF policyWe have a certified receipt confirmation that the customer signed showing proof of documentation deliveredRegards, [redacted] ***VP OperationsDirect Number: ( [redacted]
AttnRevdex.com,We are reviewing this complaint and will contact the merchant for a resolution.Regards,Element Payment Services
The merchant that filed complaint # [redacted] , [redacted] , has requested a refund for the monthly service fees that were applied to his merchant account during the period of 12/ href="tel:2012%20%E2%80%93%2012%2F2013" value="+12012122013" target="_blank" #1155cc;">– 12/His claim is that he called Element to close his account on 12/4/However, Element did not receive a cancellation notice at that timeAccording to our records, [redacted] notified Element with a cancellation notice on 12/31/Once we received the notification the request was processed and his account was closedElement’s policy, which is stated in the merchant agreement, is that account closures must be processed with a written cancellation Therefore, we are unable to refund the fees that incurred during the period of 12/– 12/This decision is based on when Element received the cancellation notice Regards, [redacted] VP Operations Element Payment Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have NOT been contacted by Element regarding the complaintDue to the fact that I have been told I would be contacted several times in the past and this has not happened, I am skeptical that they will do thatTherefore, the complaint can't be resolved without contact and we cannot accept any response other than a $refund Regards, [redacted]
AttnRevdex.com,We have processed the request internally to contact the merchant.Regards,Element Payment Services
I believe we have a verbal agreement, although I await official confirmation that I am released from my contract immediately with no early termination fees and I will not be charged any further fees also, I was told I will get a refund for non usage fees that were previously chargedOnce those things happen I will consider the matter resolved.Lisa H***
I started an account with them months ago while using Service CEO softwareIn that time, we have not used their service onceWe have not processed one cardWe attempted to close our account with them based on our non useThey told us we would have to pay $to cancel our year contractI have sifted through the fine print and have yet to find a definition of what they refer to as the "term"At no time did the salesman that sold us this service tell us that we were committing to using this for a set amount of time, certainly not years!! Now, in order to cancel, I have to wait until we are within days of the end of the contract (months from now) in order to cancel or I'm assuming the year contract will renewWhat a trashy, shady way to do business
We have reviewed the issue and concluded that the account was not closed according to our stated processTherefore, we will refund the monthly statement fees incurred from the time the cancellation request was received to the time the account was closedThe amount refunded will be, $1,Please have the merchant contact Element to confirm how they wish to receive paymentWe apologize for any inconvenience this may have causedRegards, [redacted] ***
Attn Revdex.com.The early termination fee policy is outlined in the Terms and Conditions which all merchants have access to reviewUnfortunately we are unable to waive this fee since this merchant cancelled his policy while still in the contract periodRegards,Element Payment Services